My friend and I stayed at Trade Winds and were dissatisfied with our stay. We were unhappy due to several reasons which included the staff, the room's overall quality and care, breakfast was unsatisfactory, and the facility was questionable overall.
At the beginning of our stay, front desk was rude and sarcastic. To quote my roommate and I were told that we looked like "women of power because we were from the state" proceeded by being asked "why is she here with you?", referring to my roommate. I replied "To keep me company" and front desk stated "Oh are you afraid of the dark". Staff's tone was sarcastic throughout our entire interactions, without question.The check-in paperwork was rushed and there was a lack of proper information given to us (i.e. no check-out time, information regarding breakfast, that the pool and hottub were down, etc.).
In entering the rooms we found the beds were hard and the tub was dirty. I was unable to fall asleep the first night till three thirty am and the next night woke three times due to the bed being very firm. My roommate stated that she struggled to stay asleep both nights. Many of the devices did not work and there were no amenities other than shampoo and conditioner. When my roommate went to ask staff some questions regarding amenities and check out times, she could not locate anyone. No one was at the front desk. She checked several times throughout the day, and was unable to find any help till running into staff in the hallway. While checking in we were not informed of a check out time.
While staying at the motel a man was going around peeping into people's rooms and trying to open up people's doors during the middle of the night. In addition, the lighting to the motel parking lot was poor. This is a major concern because it makes walking around unsafe and a concern. Especially as women we felt unsafe walking around the area alone.
When we went to breakfast the biscuits were hard as rocks and the gravy had a soup texture. The hot tub and pool were broken and filled with boxes. I read on the reviews from a year ago that the hot tub and pool were broken at that time as well. Overall I was highly dissatisfied, but there were some positives about our stay. The staff that helped my roommate was pleasant and apologized about no one being at the desk. In addition, staff offered to grab anything that she needed. The room, other than the tub, was clean. I wish I had something more positive to say, but we sadly were both not too thrilled about our overall visit. read more