Totally bailed us out of a bad situation with a same day repair. Thanks guys. We would have been in…read moresuch a bad spot without their help

I went to this place twice, and both times I scheduled an appointment three weeks out. Each time, I…read morearrived on time first thing in the morning and dropped my car off, only to call at 4:30 p.m. (one hour before closing) and be told they had not even brought my car into the shop. I was then expected to leave my car overnight, which was a huge inconvenience, especially since all I needed was a simple oil change and front brake pads. Despite that experience, I decided to give Automotive Concepts Inc. another chance. Once again, I was told I needed to schedule an appointment. This time, I specifically asked to be scheduled on a day that was relatively empty and explained my frustration from the first visit, including having to leave my car overnight. I was assured that this would not be an issue and that they would be able to get to my car since that day was "wide open." I dropped my car off on the scheduled day first thing in the morning and did not hear back from the shop at all. I called again at 4:30 p.m., one hour before they closed, only to be told--once again--that they had not touched the car and it was still sitting where I left it. They started offering excuses, but at that point I was done hearing them. I told them not to touch the vehicle because I was not in a position to leave my car overnight again. When I arrived to pick it up, I was met with attitude. The owner slammed my keys on the counter and made a comment along the lines of "sorry, but I'm not perfect." That response was completely unprofessional. This is a business, with a receptionist and staff. At the very least, someone could have called to say they weren't going to get to the car that day so I could come pick it up, instead of tying up my entire day waiting without a vehicle. My time is money too, and it was completely wasted--twice. If you know you can't get to a customer's vehicle or don't have enough staff to keep up with the workload, don't take the car in. Unfortunately, based on my experience, I cannot recommend this shop.

This is a small family owned shop and the people know what they are doing! When they don't know…read morethey don't guess and instead look for answers. Super helpful and HONEST.

So how do you find a great auto shop. Find one thats busy. Chris and his family work long hours…read moreto get your car or truck fixed and back on the road. Call for an appointment

Cody is the guy to call when you need the job done!!!! I from the east coast and struggled to find…read morea reliable mechanic in this area and Cody answered the phone and was ready to help me out immediately! Professional, hard working and very dependable guy! A+

From the owner: I’m a small business, providing small repairs in my area and surrounding areas. Mobile mechanic can…read morego to you

This is a loser star review on Tim's Main Street Express-same owner…read more Went for an oil change and was charged $21 more than a few months ago. Even the receptionist was confused about this. Besides the long wait and the inconsistent rates, I'm afraid that the mechanics are dishonest and done harm to my car as I was told it had valve cover leaks and i had them replaced not long ago. There is no visible evidence that the car leaks oil. It hasn't before I brought it in. I voiced that it was unreasonable to charge me $21 more for the same as few months ago. They made me wait at least 20 min and then just said "this is life." Extremely unplesant experience and I wouldn't recommend anyone to go there.

Tim and Drew have been my mechanics for 30 years and have always gone above and beyond! I couldn't…read morerecommend anyone more than Tim's Transmission.

The owner isn't a nice person at all, he scratched my car and denied doing it, even when I saw him…read moredo it. He could have done the right thing or at least apologize but instead he tried to intimidate me.

If I could give a 0 star rating , I would . DO NOT take your car here and DO NOT buy a car from…read morehere. They hide what's wrong and make it work long enough so you're stuck with the vehicle. And if you go to get your car fixed they rip you off and do everything so poorly ! Save yourself and don't come. They do not know what they're doing and only want money

**UPDATE: Since this was my second special trip into Alamosa just for an oil change & we're leaving…read moreFriday for a road trip to California, I couldn't put it off any longer and had to wait. Once I was in, I was, again, impressed by their professionalism and attention to detail. They provide awesome service and are good about answering questions and checking for specific problems. Hope they are soon able to figure out their staffing problems and whatever else is happening that causes them to send customers away.** The one time I was actually able to get my oil changed here, I was impressed with the service and customer service. I have, since, tried to go back multiple times and each time was told that I needed to come back in 15-30 minutes. Not sure how you run a business that keeps sending customers away. Sure hope they get their situation figured out because they really were good & convenient.

Stopped in without an appointment for an oil change and was in and out in under an hour. Fair…read moreprices and great customer service.

My vehicle lost power on the highway north of Alamosa, and I had to have it towed to the shop. They…read morewere closed when we arrived and the key drop was not obvious (later they told me only the locals know where it is), but next morning I hiked over from the motel to request service. They were immediately helpful and promised to check out the car and call me before I needed to decide on another night's stay. True to their word, they diagnosed the issue and called me within an hour. I approved the work and they ordered a part from a nearby town. They said it could be end of the day before it was ready but that they'd get me on the road that day. I was prepared for a long sit in the motel office after I checked out of my room, but shortly after noon I got a call that the vehicle was ready. When I paid for the repairs and collected my keys, Don said that they do their best to take care of out-of-towners because they know it's a hardship to be stranded in a strange town. The repair was perfect, and the new battery they recommended should be good for several years to come. I was home in time for dinner. You cannot beat that kind of service and kindness. Highly recommended.

JIM at Alamosa Car Care Center in knowledgeable, kind, and attentive in dealing with customer's…read moreconcerns. He goes out to his way to fix problems and get you on the road again. Being from out of town, he did everything he could to fit us in to his schedule the very day we showed up at his shop. When we told him we had a coolant leak, he said " it's probably your water pump - Toyotas are famous for that." His prices are more than fair, and service in incomparable.

We had a flat rear while traveling through. They didn't have our tire size in stock. They called…read moretheir competitors to see if anyone in Alamosa had the tire size. No one did unfortunately. They installed our spare tire. No charge...! and sent us on our way. So kind and helpful.

A very professional, reliable, honest and very fair priced shop…read more Before this service our truck had a punctured tire from roadside debris. We located America's Auto Care & Tire about 1/4 mile from us and "Missy" had her repair technician remove the tire, check the damage (which wasn't repairable) and install our full size spare tire at no cost. Very rare will you find a business that "helps" someone in need as this shop did. They have earned our business, gratitude and respect. Other Auto-mechanic and Tire shops could learn an invaluable lesson here. That's why we had our truck serviced here and replaced two new front tires. We'll be back in the near future to replace two new rear tires. Thank you "Missy" for your kindness, professionalism and compassion. Frank & Annie Saguache County, Colorado

I can trust the honest suggestions that they give me about my vehicles. They are my first choice…read morefor auto repair. They answered all my questions and find solutions too.

We had trouble with our vehicle as we passed through Alamosa... we called several different places…read more& this was the place that could get us in. They were very knowledgeable and got our vehicle in the road within hours. They were very ethical and charged us only for what we needed. Would recommend!