Totally bailed us out of a bad situation with a same day repair. Thanks guys. We would have been in such a bad spot without their help

I went to this place twice, and both times I scheduled an appointment three weeks out. Each time, I arrived on time first thing in the morning and dropped my car off, only to call at 4:30 p.m. (one hour before closing) and be told they had not even brought my car into the shop. I was then expected to leave my car overnight, which was a huge inconvenience, especially since all I needed was a simple oil change and front brake pads. Despite that experience, I decided to give Automotive Concepts Inc. another chance. Once again, I was told I needed to schedule an appointment. This time, I specifically asked to be scheduled on a day that was relatively empty and explained my frustration from the first visit, including having to leave my car overnight. I was assured that this would not be an issue and that they would be able to get to my car since that day was "wide open." I dropped my car off on the scheduled day first thing in the morning and did not hear back from the shop at all. I called again at 4:30 p.m., one hour before they closed, only to be told--once again--that they had not touched the car and it was still sitting where I left it. They started offering excuses, but at that point I was done hearing them. I told them not to touch the vehicle because I was not in a position to leave my car overnight again. When I arrived to pick it up, I was met with attitude. The owner slammed my keys on the counter and made a comment along the lines of "sorry, but I'm not perfect." That response was completely unprofessional. This is a business, with a receptionist and staff. At the very least, someone could have called to say they weren't going to get to the car that day so I could come pick it up, instead of tying up my entire day waiting without a vehicle. My time is money too, and it was completely wasted--twice. If you know you can't get to a customer's vehicle or don't have enough staff to keep up with the workload, don't take the car in. Unfortunately, based on my experience, I cannot recommend this shop. read more

This is the only auto repair shop in the valley we will take our vehicles to. They are the friendliest, most honest mechanics. They will call you and explain everything in depth, give you a cost estimate and get permission before they fix anything so you're never surprised when you go to pay the bill. Prices are more than fair. I would highly recommend Automotive Concepts. read more

I'm from TN and have a pet 2007 GMC 2500 Classic Duramax/Allison. Pulling a 7000 lb trailer. It blew a lower radiator hose near Alamosa. I knew no one there. I went to the airport to rent a car while I sorted out what to do, I drove by Van's machine shop. I suspected these guys knew the lay of the land in Alamosa. They recommended Automotive Concepts. I went there and met with Janet at the desk and Dave in the shop. I told them my issue. I've been in a million shops. I ran a fleet near Santa Fe. I knew immediately this was the place. Brightly lit shop. Excellent tool kits. Clean. Talked my language on part numbers, OEM vs China. They obtained the GM/OEM part next day, remove/replaced lower radiator hose, flushed system, used demineralized water, Dex cool. The price was what I expected from a legit shop. Fair. Very fair. But legit shops are not cheap. I was prepared to flat truck my pet home if I could not find a good shop. If you are a piker, or a nut job, or someone wanting something for nothing, this is not the place. If you have a complicated job, or insist on logical diagnosis, have a mint invested in your rig, and are willing to pay what a well-trained tech is worth, this is your place. Janet at the front desk is a one in a million. If I had 10 of her working with me I could rule the world. Dave ran the shop is legit. Bryan turned the wrenches on my truck. Very hard to find guy. This is the shop you want if you know. read more

So i took my family to the Great Sand Dunes on vacation in the summer of 2018, we soon ran into vehicle troubles leaving us stranded in the San Luis Valley, Co. so with little to no options in that particular demographics i had to take my 1997 Dodge Laramie SLT V-10 Ext. Cab Dually to Automotive Concepts to have the necessary repairs completed. Upon inspection of my vehicle by myself of the repairs/parts needed to accomplish the repairs. I purchased the parts after conferring with their mechanic and discovered the planned purposed estimate in the amount of approx.$1400.00 just for the parts. I purchased the necessary parts and purchased the top of the line High Performance parts for a Grand Total of $528.85 and that was w/taxes & S/H from Licensed Moog, Energy Suspension, QA1, Proforged & Hotchkis Dealers/Distributors. The parts i purchased are as follows: Upper & Lower Ball Joints, Front 4x4 Driveline U-Joints, Both Front Wheel Rotors, Both Front Disc Brake Pads w/Wear Sensor, Steering Idler Arm, Both Front Inner & Outer Tie Rods/Tie Rod Ends, Sway Bar, Track Bar, Adjustable Steering Center Linkage, & Steering Pittman Arm. I personally installed the both front end center links, both front inner and outer tierods, steering idler arm, both front wheel rotors, both front wheel brake pads, steering track bar, and the steering sway bar. After i install the above said parts and had the vehicle towed for the remainder of the repairs to be done that i could not do on the side of Hwy 17 i was told at that time that their would be additional costs for front 4x4 axle seals, front differential cover gasket, 6 quarts of 80w90 differential gear oil, a completely different Pittman arm(distributor sent wrong part, NOT automotive concepts fault), & a 4-wheel alignment when it was all said and done. I agreed to the additional repairs and at that time was NOT given a estimate of any kind, not in writing not verbal not even a friendly hand gesture to make me aware of the cost....at least a ball park estimate would of sufficed but i was told to call in 5 days due to the management was either on their vacation or was getting ready to leave on it(cant remember that part exact of the time frame of when they would return). The remainder of the parts that were not installed were damaged by one of their "ASE mechanics", for example front brake pads were installed improperly resulting in a caliper compression on the brake pad which can only be caused one way installing the front brake pads backwards which is something a "ASE mechanic" def. should know not to do, brand new gaskets left in back bed of truck subjected to the weather that ended up ruining all the weather sensitive installation parts to name just a couple examples of their incompetence and lack of work ethics! I have documented proof of their insubordination, they also fraudulently claimed the installation labor for the following parts that i installed prior to towing the vehicle to their shop: both front center links, track bar, both front inner and outer tie rod ends, idler arm, both front wheel rotors, & both front brake pads. Out of all that is listed in the repairs claimed by automotive concepts that WAS NOT fraudulent were as follows: 1)They DID install both front 4x4 axle seals(should not have been needed if installed correctly by a ASE certified mechanic), 2)Added new differential fluid 80w90, 3) front differential cover gasket, 4) ordered & installed correct pittman arm(shipper supplied wrong part when i ordered the parts) and was told that i was purchasing a brand new part Moog Racing Pittman Arm(part#K7238) when in fact it turned out to be a sand blasted then repainted remanufactured part that was somehow covered in rust, 5) both front 4x4 driveline u-joints, and 6) both front uppers & lower ball joints which were installed w/o the supplied greasable fittings (which was spot tig welded in place without getting my consent and multiples future repairs exponentially rendering the vehicle repair costs to fix the unnecessary welds more expensive then the vehicle blue books out at! Definitely would GREATLY WARN anyone trusting the work performed by Automotive Concepts to take your vehicle to a TRUE ASE CERTIFIED MECHANIC, do yourself a favor and keep your hard earned money with honest and forth coming mechanics, the amount of double talking that the owner Jeff did trying to convince me of the repairs he claimed was so outlandish, insulting to my intelligence & a plain out right Con-Artist that prays on the visiting tourist & stranded motorist to price gouge for his personal success....not sure how he managed to keep any customers let alone pay his overhead to keep his doors open with the quality of incompetent work preformed and fraudulent labor repair costs & claims made by Automotive Concepts and Owner Jeff Escheman PLEASE PLEASE PLEASE USE EXTREME CAUTION IF YOU TAKE A VEHICLE YOU RELY ON FOR DAILY USE TO Automotive Concepts! Con-Artist in ASE Mechanics clothes! read more

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I had a mechanical failure on my wheelbearings on my 99 Ford F2 50 at 2 AM in Alamosa Colorado. Knowing nothing about Alamosa Colorado I had my truck towed. The wrecker driver towed it to to Automotive Concepts. I rented a car and drove back to Texas. I went the following week and picked my truck up. My truck ran great for the thousand mile road trip. I called and spoke with the lady on the phone at Automotive Concepts the day after my truck was dropped off. The lady that answered the phone was super nice and helpful. They fixed my truck and I had to pick it up on a holiday the following week which was memorial day. They left the keys in my glove box along with the receipt I paid over the phone. The gentleman that spoke with me about my truck told me everything that was wrong with it and what they had fixed. They were super nice and helpful. I was so grateful and if I lived in Alamosa Colorado I would definitely use them for all of my truck repairs. I cannot say enough of how helpful and how awesome their customer service was. Warranty is very good for their repairs. Five stars all the way. read more

Hands down one of the best experiences I've ever had with a mechanic. My wife and I were driving through the area (with our baby) when our alternator belt went out VERY late on Friday afternoon before Memorial Day weekend. We called other mechanics in the area and they couldn't get us in, but Jeff and Janet agreed to stick around until our repair was done. Got us back on the road in less than an hour. We would've been stranded until Tuesday had they not taken us. Cannot be more thankful to these fine folks. read more

Automotive Concepts in Alamosa Colorado was great. I was a freaked out tourist stranded in the X-mas snow storm, and they first told me that they were booked up with reservations for a week. Maybe I looked pathetic, I don't know, but the awesome secretary Janet took pity on me and talked the mechanic Dave into at least looking at my vehicle. Dave was kind, thoughtful, looked at the car, did a quick temporary fix, and they sent me on my way. I made it back to California alive. I would recommend this place to anyone. They didn't try to sell me anything. They were just really polite and kind and helpful. Thanks Everyone! read more