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Tracy's Collision Center of Lincoln

3.0 (11 reviews)
Closed • 8:00 am - 5:30 pm

Services - Tracy's Collision Center of Lincoln

Bumper repair

Dent removal

Auto frame testing

3 More Services

Auto steering and suspension repair

Rear-end damage

Vehicle towing

Tracy's Collision Center of Lincoln Photos

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Capital Towing

Capital Towing

(50 reviews)

My car was towed through my fault entirely, and I am not blaming them for the tow itself, but for…read morecontext, I didn't park in any a-hole spots like a handicap stall or a turning lane lol But they towed my car and when I called them for information so I could figure out how this works, the lady on the phone was incredibly rude and short with me. When I arrived, I needed to get my registration from my car, so I went and grabbed it and since my car was parked so far away from the office, I moved it closer so I wouldn't need to walk all the way down to get it. When I got back into the office, she snapped at me and told me that I was not supposed to do that, to which I stated that I didn't know, and she pointed out a sign in a dusty plastic holder on the wall, with small and extremely faded letters and said "I could charge you double." Mind you, I'm stressed because my car got towed and I'm not wealthy by any means, so I've clearly been crying and I don't look like some snobby lady coming in to yell at people for towing my car, I'm just a young adult whose never done this before. But she basically threatened to charge me double, which was insane. Anyway, I give her proof of registration, she snaps at me again to tell me that's not what she needs for verification, calls to verify with the dmv or whatever, then asks for payment. I asked multiple questions about paying on the phone before I arrived, and she never mentioned it, nor did I see any signs, but she snapped at me again to tell me it was cash only. I asked if there was an ATM nearby and luckily there was one behind me in the same room lol but I was annoyed I wasn't told on one of the two phone calls to bring cash. Ultimately, in a time of stress and overwhelm, customer service makes a lot of difference in how a person perceives a business. I think they would seriously benefit from better customer service and more empathetic staff in the office, and better signage around the office for rules that may seriously impact a person's costs. This is not typically a planned expense and it certainly wasn't very comfortable for myself and my husband financially. I will give credit where credit is due, and say that they were efficient and the problem was resolved as soon as I found out where my car was in the first place. TLDR: Pro: fast service Cons: bad customer service, poor signage, phone number not on Google??

Scamers. They illegally tow vehicles then lie about the reason it was towed. File a police report…read moreand an Attorney General complaint against this company when they scam you.

Tracy's Collision Center of Lincoln - bodyshops - Updated May 2026

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