The new store manager, Bill, is great! Hopefully he'll stay awhile and turn this place around. A store can only be as good as the available help is. read more

Been 3 times in the last 4 weeks and they all have different stories about why they can't refill propane tanks.

Can't say enough kind words about the best ever customer service at the Ocean Springs Tractor Supply! Mgr Bill and Assistant Mgr Paula will go out of their way to see a customer is given care, product advice and great treatment. I know because I started out four years ago being an awful angry customer over an issue not the fault of Tractor Supply. Bill did not give up and showed me he was there to help at every opportunity. Since that first episode when he was forgiving of my bad behavior, he and every employee have been the best in providing customer service. read more

Terrible customer service. Every time I try to ask a question about really anything, I can never get an answer. And, it always seems that the one person who knows is never around. One time I went into see if they had any boxes leftover and that was a joke. It's sad to have a nice, new store that isn't worth a damn. read more

Stopped in the Gulfport store to return a air compressor! Never opened box. Just decided we wanted a larger tank. The young lady (cashier) Candice-- that waited on us was very rude! It was June 4th Monday mid day (noon). Wow!! We were shocked someone w/ a attitude ,Personality as she had would be put in front of the store as the 1st person seen as you walk in. Whomever s in charge of this store obviously doesn't give a crap about customers... Too many people needing work to have someone employed w/ the attitude she has/had!!! Im definitely sure she didn't act like this when she applied for the job. Also unfriendly to the people in front of us and behind us. Must've been our lucky day!! Candice was her name. Just looked at our receipt. read more

Ocean Springs recently gets a Tractor Supply, and while the cashiers and staff are outstanding, the assistant manager is JUST NOT --I think his name is Jay. Seriously, I have been three times, and he has been rude, disinterested in helping and overall grumpy. Certainly needs to learn about customer service, but more than that, he needs to LISTEN. Even the cashier knew he was not answering my questions. Tractor Supply purports to Price Match, but they make it impossible. I showed my receipt from T&N Feed which I would still go to (I LOVE THE STORE, OWNERS & STAFF --all family operated) but I can't get there before they close. TS stays open later, THE ONLY THING I CAN POSITIVELY SAY about the Corp. Even PetSense at Edgewater Plaza price matches, and every single one of their staff and managers alike make it delightful to shop there. They, themselves, know the current pricing of their competitors which is what Tractor Supply's management needs to do if they aren't going to take a receipt or bother to call and verify themselves. I can't help if T&N doesn't list the item on their receipts, but to assume the customer is being dishonest or fretting over it like I have asked him to go out of his way instead of simply doing his dang job, that would itself be an improvement. Totally unacceptable, really. After remaining painfully patient and respectful even though the same courtesy was NOT accorded to me by him, he then tells me I have to show current receipts too, if I want to pricematch. Now, I showed him my receipt when I first went several weeks earlier, what am I supposed to do, go every other week back to the other store I have stopped going to because HE IS SO LAZY TO DO HIS JOB? Seriously will drive all the way to Edgewater just to avoid having to deal with that man as PetSense stays open till 9, one hour later than even Tractor Supply. Or I will change my volunteer schedule on Sat. so I can make it to T& N that day JUST TO AVOID TS--more specifically, that horrible assistant manager. The absolute very first time I went to this store in OS, the very same manager was equally unhelpful when I paid on-line prior to arriving. I did this because I was in a rush, and I didn't want to search the store. This was a feature I thought I would love, but I ended up waiting thirty minutes because he was clueless. The employee who loaded my bags of dog food was wonderful, as was the cashier (mind you I asked about price matching that day too, but this manager said no b/c I had already paid.) we are talking about 9 dollars a bag, and I had 4 bags so I wasn't asking about a minimal amount. Even if I was, it shouldn't have mattered. I will try one last time, but that's it. The last time I was there, the cashier even told me that she knew the price was 41.99 for Taste of the Wild at T&N, as I had shared and shown the manager, BECAUSE SHE SAID OTHER CUSTOMERS HAD COME IN AND QUOTED THE SAME PRICE. So, I can only assume, the guy is lazy or foolishly thinks he is doing a good job for TS by not allowing price matching. Nothing is further from the truth because they will lose customers. Just awful-- all three times I have been to this TS. read more

Absolutely unacceptable behavior experienced by this location with female "mngr on duty." Normal store visits are usually a breeze and without incident. However a recent encounter where I experienced horiffic "customer service" only to request a manager, and find out she "is the manager", brings question of the business model of this location. If this location finds it acceptable to blatantly yell at and discriminate against their customers, what kind of image does that send of the company. Does customer service problem solving involve resorting to yelling at customers? No. The employee was making very apparent she had an issue with me arriving later in the evening prior to them closing. Employee was completely inattentive to any of the needs as a customer that should of been shown by an employee, especially one of management. Employee was hostile, aggressive, and argumentative; showed complete lack of care for my needs upon requesting her assistance. Even after friendly greeting this representative, it was immediately met with an agitated demeanor. As stated previously, this is not the standard behavior of the majority of the staff. This incident is with the female manager that refused to be named. Tractor supply is a great company and I support them; however this location, beware of the questionable behavior shown by members of "management." read more