Prompt hands on service. Very nice and helpful. Well organized space. And a nice variety of…read moreproducts.

The people here at this pet store are always so helpful and friendly, we have been coming here for…read morea few years and always provide great service. Our pets have allergies & can only have specific diets, the staff here helped me find & special order a ready made frozen diet for both my cat & dog so that I don't always have to make it myself. They offer a really wide variety of other pet foods, treats & pet supplies.

Very helpful staff and volunteered to order dog food I needed that they didn't carry.read more

There's a girl that works there probably in her 20s acts like she owns the place She's always mean…read moreand rude. I took around 30 guppies yesterday. I tried to call owner but asked for wrong name. if he's there he will give a lil credit or change for a filter The young man is nice. He just says we will give them a good home Well she said you need to call first or don't bring them we just use them for feeders. I said well at least I didn't put them down the toilet. the chill guy was there. I said she's mean when she went to back. he said she's stressed well she's always stressed. Everyone everyone has stressed but when you work with the public, you should treat other people the way you want to be treated if you can't do that stay at home. The chill guy with the chameleon is nice. I usually get along with everyone. I guess she thinks she owns the place. It must be the owners daughter and she thinks she knows everything about everything.

Came here today after walking out of petsmart without buying the things I needed because the staff…read morewas so unprofessional and rude. As soon as I walked in at Petsense I was greeted and asked if I needed anything, and they were happy to help me find what I was looking for, answer questions that I had, and also cared enough to try and get to know me and what animals I had. Best customer service I've had in a long time, and they will have my business from now on over Persmart or Tractor supply.

Everyone is so kind and helpful. They have everything you could possibly need. The best pet store…read morewe have ever been to!

They had my dog for a week their employee offered to do some training. I picked up my dog 4/28/2024…read moreand my dog was emaciated, dehydrated. The business had him in the back and in a dog crate . He beat his head on the crate , and now his whole face is nothing but scabs. Pictures below. Take my word for it, he looked like a stray that had been wandering the streets. I cried all the way home. When confronted the owner blamed me. Gas lighting at its best. They were trusted... lesson learned. I text everyday and called checking on him.

Chewy.com is owned by PetSmart, or the other way around…read more I have been feeding this food for years. My dogs eat it and like it. My issue is with Chewy/Petsmart and Royal Canin. I get their food through an auto ship and they keep raising their prices. In one month, they raised their prices over $30 a bag AND decreased the size of their bags from 35 lbs to 30 lbs a bag. Last week I changed my auto ship because they had dropped their prices $37 a bag. Today, I got a notice that I was getting my auto ship, that I couldn't cancel it, and that they had raised their prices over $30 a bag again. I don't know what's going on with them but that's pretty messed up. They SAY the price increase is due to shipping but there is a Royal Canin plant 40 minutes from my house. It's not like they are shipping it across country. I could go pick it up myself for the cost of 4 gallons of gas.

This is the most friendly staff at any PetSmart I have ever been too, also they always say hello…read moreand welcome to PetSmart. The store is also clean and organized where everything is easy to find no matter what pet you are looking for and the best is that it doesn't even smell like an animal of any kind! My little Hobie (which is a Yorkie/Chihuahua breed) loves Jenny in grooming, she does a great job and I wouldn't dream of taking him anywhere else, she is extremely excellent at her job and so gentle & kind to my little boy just as I'm sure she is to all the pets that come thru the door. I highly recommend PetSmart in Cookeville, Tennessee!!!

This place is amazing! Great grooming and great people. Will price match anywhere. Will always stay…read morecoming here.

Went today for the grand opening. What an amazing selection of products including some that have…read morebeen hard to find recently (Honest Kitchen). Everything you need to care for your furry friends and friendly staff. Lots of grand opening discounts (ask about the self wash discount on a punch card throughout February ).

The instant you open the door you'll understand why they have a one star review…read more The ammonia smell will knock you out. This comes from filthy cages for the rodents. I'd give them a negative star rating if I could.

For those who have been to Wicks's water world and know her personally she is amazing woman who has…read morededicated her life to wicks water world and she doesn't even take time for herself. She has been open since 1993 and has committed herself to caring for animals and her customers. Wick is getting up in age and she hires people to work and help with daily chores at her business, so why can't these workers see she needs more help physically to keep environments clean and safe???? They should be responsible for things that is hard for her to do now! Wick is a wonderful person, cares and knows all about every animal, even hand feeds baby birds every day and night! For her sake employees need to step up and help her/ Help her! Be proud of the opportunity to work with this dedicated/Animal Loving/Compassionate woman!

Always able to find the shoe I need. This store has a Large selection. It is in a good location and…read morethe hours are convenient.

I think that this shoe store was great it has the shoes I want in my budget and I couldn't be…read morehappier!!