Today I went to your store #567 in Lakeland, FL, it was my first time there. I had some questions, and the girls on the back helped me, I thought it was a great experience until I went to the fron to pay and RUTH the cashier had an attitude from the beginning. She started ringing items, and almost everything was ringing wrong, I pointed that out, and she started getting loud and with a nasty attitude towards me. I asked her, if she could please get an employee to verify the prices, and instead she got very loud on the communication devices, telling whoever, to remove the prices from the item, because they were not showing at the register, and I told her can you please verify this? She was the system says the amount, and she scream at me while she said that... I told her, listen, is my first time here, she grabbed the receipt, pressed it against my hand and very loud on front of the whole store said, "Ma'am! GO AND TAKE A PICTURE!!!!. I told her why she need to be so rude! She screamed, I gave you the price you wanted!!!
I told her, you think this is ok??? I am a grown up woman, and you are treating me like this in front of everyone?
Then the other employees, were saying, "Finally, someone told her something about her attitude!" Apparently she is like that with a lot of customers.
After that I requested a manager to speak with me... he came outside of the store to speak with me, and he looked like, it was a funny situation. Instead of writing a report, he simply said, o well, she is like that... I will speak with her!
What kind of business are you running here!? read more