Well, if you like to stay at a place and do business with dishonest people then this is your place. My immediate family and the whole side of my wife's family and their friends stay there for a week and fill the place up for the most part. We have been staying at this place before the current owners (Rick & Connie Balsley) had bought it. We have never cancelled without the proper notification and missed (3) years in all of the 15+ years we have stayed there. One year we went to California to visit relatives and the last 2 years we missed because our son is in all year round college and his 1 week summer break did not line up with when everyone from our family was down there. We gave Connie the proper notice and in all actuality greater notice that they request. Connie agreed to roll our deposit since we would be back in 2019 and we moved forward. Well, today we received a letter she and Rick sent stating that they were not going to keep their word and sent back our deposit. These people are untruthful and passive aggressive. There are many other places on Table Rock Lake to stay at and you would be better served to go check them out. The letter they sent was incorrect stating we missed 3 years in a row as we only missed 2 due to our son's college break. I find it sad they can't spell my wife's name after going there for over 10+ years with them as owners . Here is the email exchange and this years reservation was for June 16th to June 23rd and they have a 30 day cancellation policy;
From: Trace Hollow Resort info@tracehollowresort.com
To: 'Cathy
Sent: Wednesday, March 7, 2018, 11:40:03 AM CST
Subject: RE: Reservations for Cabin #7, 6/16/18-6/23/18
That is doable. Thanks for the advanced notice,
From: Cathy
Sent: Wednesday, March 7, 2018 11:16 AM
To: Tracehollowresort Info info@tracehollowresort.com;
Subject: Reservations for Cabin #7, 6/16/18-6/23/18
Jake is still in FL going to college and his only break is in July. (His college goes year round) He graduates at the end of August this year so we will definitely return to Cabin 7 in June 2019. Please roll our deposit one more time if you will.
I've spoken to Mark & Corrie and they would like to take Cabin #7 for this summer but will likely roll their deposit on their current cabin for June 2019.
Please let me know if this is doable.
Cathy read more