I called and asked what their pricing structure was for fixing a gas leak and was quoted $81.30 an hr for labor and that included fixing any leaks and of course parts would be extra. I kept track of when the technicians arrived and left for the repairs. When I received the bill it was $2118. When I questioned the technician about the bill because there was no breakdown of the charges he told me I had to call the office. When I called the office and spoke to the lady there she told me the labor was $138 bc they sent 2 technicians. in my initial phone call I was not told of additional charges for 2 technicians bc I was very through asking questions bc I had spoken w other companies the same day. Also the time spent and my residence didn't correspond with the time they had recorded. Don't get me wrong the work was done well and the technicians were extremely professional but the pricing was completely out of line compared to what I was quoted as well as the amount of hours they spent at my home including travel time (which is less than 15mins away) Be aware, keep track of times and make sure u ask about 2 tech pricing! read more

I just had Mike the plumber leave the house. I had a leak in my downstairs bathroom.He was able to determine the cause of the leak and fix my problem in a timely manner! He was prompt, courteous and most importantly knowledgeable! I would definitely recommend him for my next plumbing needs! Thank you T R Johnson! read more

I ignored my own "never again" vow. The house developed a bathtub spout leak. This required putting in 2 washers, valve stems and seats. Screwed it up the first time. Came out the next day and fixed it. Charged travel time and labor for both days. "Mess" it up and charge you for being incompetent? Charge you again the next day for fixing what you "Messed" up the first time? $625 to fix a faucet???? Last time they came out they charged me $700 to dig a hole. Still couldn't find the sewer line. N.E.V.E.R. again. read more

This company is a total ripoff and the entire staff are completely disrespectful. If you want to have a plumber show up who doesn't know what he's doing...call TR Johnson and Son If you want that same "plumber" to sit in his truck for nearly 2 hours waiting for a simple connector to be delivered by another "plumber" and you be charged for that time at $70/hr...call TR Johnson and Son If that same "plumber" could have driven one minute each way to Ace Hardware to get that part but chooses not to...call TR Johnson and Son If you want to call over and over and over to get a correct receipt for over 6 months... all TR Johnson and Son If you want the office staff to be rude and unable to even send an email...call T R Johnson and Son If you want complete aggravation and to be completely ripped off...call TR Johnson and Son Wish I had read reviews before paying these jokers $655. Will NEVER use them again. Clearly they don't care about repeat business or referrals. THEY ARE A JOKE read more

I financially backed my 57 year old mother in a recent home purchase. During the initial inspection the home inspector found there was a plumbing issue in the basement, TR Johnson was called to address the problem. They came, fixed the problem and the house was closed up for the weekend. When the appraiser returned to the home the following Monday morning the entire basement and garage were flooded due to a bad repair, flooding to the extent walls and carpet needed replaced. Again, TR Johnson responded to the problem and their insurance covered the repairs to plumbing, carpet, and damaged drywall. Fast forward another week and the house floods again. I cannot speak to their competency to do plumbing in new construction or remodeling but I wouldn't call this company to service an existing structure, even as a last resort. They will cost you time, lost wages at work, property damage, and stress... SO much stress. They wouldn't even respond to this 3rd event, repeated phone calls failed to garner a response. We had to call another plumbing company to respond. The new company addressed the plumbing issue but the carpet sits, soaked, awaiting TR Johnson's people to respond read more

Shame on me...I no longer live in the Tri State but trying to find dependable licensed contractors with even the first review is difficult. I took a chance and hired TR Johnson hoping for some professionalism and knowledge in a sewer issue we had at my parents home. A few tidbits of advice for others that I wish they'd disclosed. 1- you the customer pay for their travel time at whatever hourly wage they choose to charge. Also when I google mapped directions it was a 15min drive time Vs the 30min they wanted to charge me 2- if you have a sewer "smell" issue they will ALWAYS send two men for the job but don't disclose that until after the fact. When quoted prices they give you a 1 man quote with a big IF factor attached about 2nd man. In turn when the two reps arrive i tried to point them in the direction of the "strong smell". Instead they piddled with leaky pipes in basement & changed a commode seal that was not in disrepair. After 1.5 hours they came upstairs explaining it was 4pm (quitting time) and they had to leave or we'd be charged double. They didn't offer a solution until I confronted them of the issue still existing and they said they could come back to do a "smoke" test (another time). I feel a smoke test was in order from the moment they walked in the house. The visual observation could have been completed within minutes IMO. Also when I asked about the handheld gas gauge tester I was told they don't work that well. When I called to schedule the appointment, I confirmed they had the camera technology as well...none of which was pulled out or used. Seriously the sewer is so strong in the basement it didn't take a gauge to identify the general location of the smell ...gauges, smoke test or cameras need used. Not a visual eye test for 1.5 hours. At any rate, I wanted to pay for services rendered but did want to discuss these discrepancies. As usual with contractors they don't want to reason or show any customer service but simply avoid the issue and write you off. The lady continually interrupted me as I tried to explain and reason with her to find a compromise or solution, as I did want them to come back next week for the smoke test but wanted to receive good communication of cost etc.... she demanded TR JOHNSON always discloses the travel pay and 2man policy and then asked me if I was going to pay her or not. When I told her if she was refusing to listen or reason then no. She immediately wanted to write it off and "never service us again"....which I had never asked her to waive all fees and most definitely needed her to come back next week. At any rate, I'll continue to search for a plumber who has some customer service and disclosure skills. Shame on me for going with the only plumber in huntington with a fascinating 2.5star review! ‍ read more

I don't know how TR Johnson could possibly get a bad rating. We've used them for at least 40 years with the best quality, most reliable service you could find. read more

Quite unprofessional. I was referred to them by the manufacturer of my tankless water heater as being the only approved service provider in this area. The plumber responded quickly enough, came out and looked at the water heater (literally looked at it without doing anything), called the manufacturer, and then told me he'd have to reschedule to come out and do the work. He told me that someone would call me. As the heater was only occasionally failing, I felt that was fine. A week later, I called for an appointment, and was told that he'd get back to me. Two weeks later, the heater failed, and I called my usual reliable plumber to replace the unit. The original plumber left his tool belt behind, so I called to let them know that he could come pick it up. I expressed my disappointment that no one ever called me back, but the lady I talked to was very unconcerned. I felt like she couldn't hang up on me fast enough. This was my first interaction with this company, and will unfortunately be my last. read more

Run from this company...fast and far! I was billed far more than I was quoted for a plumbing job, and when I questioned the bill, they were very rude and told me the bill was final. Also the plumbing leaked and I called and reported it. I was told the plumber would call me back, but he never did. That was three weeks ago. I'll never use this company again, and I would suggest that you do the same. read more

I had them out first for a clogged bathtub - they did a good job and it cost me around $80 but the technician reeked of smoke. Overall satisfied with the job. A week later my AC broke so I called them to see if they could come out today and they said yes and that a technician would call me (which was important because it was supposed to be 95 today) the technician never called, I am just glad that I called another place after an hour and a half of waiting. It has now been 8 hours and they have never called me about the repair they were supposed to do today. I don't normally write reviews but I know that I wish someone would have warned me so that I wouldn't be sitting here cooking in my house waiting on this company read more

STAY AWAY!!!!!!OVERPRICED, RUDE... This winter we had a pipe burst causing water to spew into our garage and house. In a panic we called TR Johnson. The receptionist let us know they would get to us when they could. They showed up 45 minutes later and repaired the pipe in less than 10 minutes. After they were finished, the technician let us know we needed to cut him a check for a standard $120 charge and they office would settle up later and would most likely issue us a credit. A few days later we received an invoice for additional charges including a copper pipe charge, fuel surcharge, pipe fitting charge, travel charge, and a 10% finance charge. When I called to inquire about the additional charges the receptionist let me know they were not going to discuss the charges with me and "at least we showed up". Stay away from this company. read more

I did a bunch of work with TR Johnson plumbing while I lived in Huntington. They do good work, where usually pretty timely in getting back with me. The price may have been a little higher than I would have liked at times but you new what you where getting with them so it was worth paying more for the trust you knew they would help you if you needed it. read more

They tried to ripe us off. Saying we needed to pay for the second person, when the job was a one man job. Will never use them again.

Buyer beware! They have repaired a small leak under our sink three times and now refuse to fix it unless we pay COD. This business has deterioated badly over the past few years. read more

The rudest and most unprofessional company I have ever dealt with. I will never use them again and will make sure nobody I know does either! I would give negative stars if I could. What kind of company can't give an estimated time of arrival and then doesn't even show up that day?!?! The people in the office couldn't be more rude if they tried!! read more

A good, trustworthy -plumber. They might cost a little more than some, but you get prompt service in a plumbing emergency- which these old southside houses have. Remodeling is good but more of a 4 than a 5. They were slow to reply. read more

Horrible. Do not use if u have any other choice. In process of putting gas line in, they broke a drainage tile and water line. That we had to pay for. Ridiculous cost. They take advantage of others. read more

TR Johnson has fixed a leak in our home was quick to respond. We highly recommended TR Johnson.