TPG. The initials must stand for terribly poor service and dishonesty. CS rep setting up our service said 2 to 10 days to turn on service. Next day a different CS rep said 10 to 20 business days and argued with us about our actual DOBs amongst other things. Very argumentative and dishonest. In good faith could never recommend TPG to anyone after this pathetic experience. I will share this story with anyone looking for network service. read more

Stay away. I have been with for a long time and over the years they have gotten shockingly bad. Their customer service no longer exist. I have decided to cancel my service and that was a while ago. To this day they have not processed my request. I have lodged a complaint to the TIO and recently to the ACCC. Avoid them at all cost. read more

I have been with TPG since 2002. During that 16+ years they have been brilliant. A lot of changes from the old dial up to broadband, ADSL, DSLAM 2+, NBN HFC, moving house twice, upgrading modems etc. My mother is 90 and they have talked her through updating, new plans, adopting new technology and getting wifi modems/routers etc running smoothly. As she commented to me the other day... TPG have really looked after me and their service has been fantastic. We both want the community to know just how good TPG have been and how they have been at the forefront of introducing new technology at the most competitive of prices. The service was always a bit time consuming with regard to wait times and identifying service issues in the early days, but rarely could I say there was a problem over this very long time. Working with IInet made a big difference to service levels and standards. Fast courteous and actioned in the shortest of time frames. (usually a few hours not days.) read more

I tried porting my number to these clowns from Telstra and boy did I regret it! They somehow lost my number in cyberspace due to and I quote 'their back-end not being connected the same as their front -end" lol...as a result my number was not connected for 16 days! I missed a whole bunch of important calls and could not resolve the issue for this many days as they mostly don't pick up the phone. When they do pick up they can't communicate or put me on hold for more than half an hr at a time and then hang up!!! What a joke! These people should not be in business, it's criminal! I finally had resolution by escalating it through the telecommunications ombudsman. I know their prices are cheap but these guys are truly incompetent. I even visited their office in north Ryde. More incompetent clowns there and sadly I wasn't the only customer with this complaint each time (I made 4 visits). This is the short version of my pain. Don't do it for mobile services people...save yourseeeeeelves!!! read more

Absolute worst customer service i have experienced in a long time, especially considering its such a big company. Ive re-located and was told NBN would be set up but now its going to be 6+ weeks. With no compensation, whilst still being charged the ADSL fee at my old location. What a joke. Yes they have competitive rates, but they can only afford it with terrible mannered case managers and staff. read more

I am at present trying to switch and port my number from Vodafone to TPG. Its been painful and although the guys at TPG have been really helpful. Their lack of information upfront about exactly what is required has delayed the process. I hope to have it sorted by Friday, but if its not, I wont know until then and then it could be another 48 hours before the next success / failure milestone - taking us to over a week since this began. You would think with cell phones and associated services being so mature these issues would of been ironed out by now. :( read more

DONT WASTE YOUR TIME! This company has been the most unprofessional dealing I have ever experienced. I called as a new customer to have the internet connected and the team assured me that they could connect a service even after I explained another provider was unable to assist due to no copper cabling in a new estate. The money was deducted that night and the following day I received an email explaining they could not offer me any internet service. I have called several times now and have still not received a full refund for a service I was promised. I have insisted that the credit team contact me with an update on the refund and so far I have wasted a lot of my time following up with them, and in fact I have not actually been able to be transferred on the phone to a credit team member nor a manager or a supervisor. Who is running this show, seriously! What a joke, all I want is was is rightfully mine and that is a full refund on this service that was never ever provided. Get your team educated TPG! perhaps start on something a little more than just taking people money and wasting their time! read more