Responded quickly to my request. Arrived on time and completed repair in a competent manner. Very…read morepleasant to deal with. Any further problems with my RV will result in a return call to Frank I was asked by several other friends on the work and they now have his number for their problems

Brian is very knowledgeable and honest when it comes to his craft . I have a new fifth wheel and…read moreneeded AC repair under warranty , Brian took care of all the warranty paperwork as well as on time and courteous . He is what I call a true Vermonter that enjoys what he does .

They do great work, honest. And you won't have to wait months to get the work done. Like you would…read more if you were to use a dealer. They come to where you are, saving you time and effort. They also do warranty work. If your RV needs work, then ORR is your go to!

After having our 5th wheel serviced for a leak, the bedroom slide wouldn't close. We waited almost…read more2 hours and were told the motor had stopped working. This was a Thursday and we were camping Friday. I had to go into work later that day so we could not wait any longer nor return the next day to pick it up. Sam suggested Tyler could perhaps deliver our trailer to us. After confirming she got directions from us and the next morning Tyler delivered our trailer (45 minutes away) AND EVEN BACKED IT IN FOR US! if that wasn't awesome enough- Sam called and said we had zero balance. No charge to fix the slide AND the trailer delivered! The team from BGM excels at customer service. They really go above and beyond. They explain the work being done, answer all questions and are super friendly. We highly recommend BGM and have already referred a few people. Thank you everyone at BGM!!

Was having problems getting my RV refrigerator to run. Contacted BGM to diagnose and repair…read more Despite being fully booked up, Tyler set up a time when I could bring it in. When I arrived, he came out with his multimeter and went through his diagnostic steps. When all that passed, he tried something I was unaware of - pressing and holding the on/off button for 5-10 seconds. Problem solved. No charge. Highly recommend for customer service, integrity, professionalism.

I have never been so disrespected in my life I was told months ago a service could be done and…read morestopped there yesterday to see if it was ok to come back today and drop off my truck and was told yes. After leaving work early and getting someone to come get me I showed up and was told it couldn't be done and called a liar. When I told him word for word what he had told me his response was screaming in my face saying "well I guess I fucked up" I then let him know he will be getting a bad review and that's when he went psycho telling me to get the fuck out !! So apparently me letting him know I would tell people about poor service triggered him. That man needs some serious help and maybe some medication. I wouldn't recommend this place to anyone!!!

I WISH we could CLONE people like Max; 'nuf said. I spent a significant fortune on my very…read morefirst RV, a NuCamp T@b400, at a dealer in Vermont. I was simply hooked on this model and they were the only Dealer nearby. This Spring I received a safety recall notice and the Dealer would/could not offer me a warranty fix till mid July....what? HALF the Summer is over, and after all, this is a 'SAFETY" recall repair. While I do not like to badmouth anyone, their careless stance for me or my safety was very sad. I have thought about returning it before my warranty expires. Thank you for your expertise and goodness Max.

Fantastic business and staff. Came to help fix RV problem in local state park. Highly recommend.read more

I Waited a long time to write this as I was trying to give them a chance but now I am just fed up,…read moreMy new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.

This is the second time we brought our 2020 Keystone Laredo in for a problem with the refrigerator…read more Since this was the second time for the identical problem, some investigation was needed to find the source of the problem. They did this, fixed the problem, and had it back to us in less that 2 weeks. They made sure it was covered under warranty and even showed us what was done. Outstanding service.

Thompson Marine is by far the best Mercury dealer I have ever dealt with. While practicing for a…read morecollege bass tournament on the St. Lawrence River I ran into some motor problems. I kept leaking oil from the motor causing my alarm to go off. I called Thompson and they told me to come on down that day and they would get me up and running. I had my doubts but they fixed my motor in under an hour and sent me on my way. Thompson Marine has the best customer service and a well trained staff! Go to Thompson, you won't be disappointed.

From the owner: We are an authorized Mercury Marine dealer specializing in sales, parts and service for all your…read moreboating needs. We also offer great buys on new and certified pre-owned Mercury motors.