I think their move from Jackson Blvd to West Main really signaled a lack in quality and attention. I'm not sure if the business sold with the move. I used to recommend them to anyone looking for tax services; I no longer do, I don't use them either. The final straw was being contacted that they were missing a tax document. I immediately left work and brought them the missing document, same day. My urgency to rectify the issue was wasted. When I was finally notified to pick my taxes they'd tacked an extra ~$30 to file a (unnecessary) extension. They cited my missing tax document as the reason for the extension, which it wasn't. Their rationale, "we had no record of bringing the missing tax document, just a note it was once missing", sounds like a nice money grab. Additionally, I expect prices to rise but not as much as the fees do every year. I file a simple 1040 and started doing it myself, saving hundreds of dollars. Be prepared, they're very adamant they're not liable for any errors. Then wtf am i paying you for! DONE. read more