Nice hotel ! Would stay here again. The handicapped rooms were big. The staff was nice. The…read morebreakfast was good. The staff went out of their way to help us. Would stay again. Thanks.

Nice stay, clean hotel. Checkin was slightly grilling, clerk had 100 questions, including what was…read morethe nature of our visit. As diamond member I felt like I was a criminal. Showed drivers license, told clerk the last four of the credit card it was on. He still requested card, had to touch it to verify that it was correct . Just felt like I was being given the 3rd degree.

Fire manager! Fire cleaning crew and front desk personnel. I wish I could give zero stars…read more Worse experience at a hotel ever. My wife and I checked in on 01/30/26. When we were going to bed I pulled the blanket and sheets back to find blood stains on the sheet soaked down to the mattress pad. (Nasty and a health issue). I called front desk where we were brought new bedding. When we unfolded we found another stain on a sheet. I called again and front desk brought us more bedding. He offered a new room but we already unpacked amd were in pajamas. I had to make 2 more calls regarding people on 3rd floor stomping, running and slamming doors which never got resolved. It stopped around midnight and started the next morning around 4 a.m. I got up the next morning to shower and found that 2 of the 3 towels appeared to have blood on them. Also found something red on the carpet with toe prints. My wife and I went down to eat breakfast on 01/31/26. After eating we approached the dayshift clerk a female. We explained our issues with her. She stated she would get us a refund. She stated she would send it to the manager. I told her my wife wanted to shower but since two of them had what looked like blood on them we were out of towels. She went in the back and brought towels to us. I spoke with Experian and an employee by the name of Robert Heinlein. His story and Experians story were different. Experian stated I was being denied a refund with Robert stating he still needed to talk to the manager and that he will be back Wednesday. On 02/04/26 I had to call the manager Jack Leonard. I explained the situation and he didn't seem to care. I told him how nasty it was to have blood on the sheets and on the towels. Jack told me his employee never offered the refund which she did. Jack believed her making me feel like he was calling me a liar. I told him his employee was lying. Jack got upset I was saying that about his employee. I told him when someone lies they are a liar. Jack told me he wasn't doing anything for us because they offered another room. I had to explain to him we wouldn't have needed anything if his cleaning crew weren't putting blood stained sheets on a bed. Jack was less than helpful and just argued with me. The argument got heated and I told him his employee lied and he wasn't much of a manager for this. Jack never apologized for this and made it out it was our fault and not the hotels. I told him review their cameras when we spoke with the employee in question. We will never visit this hotel again and for everyone I would stay away from them. You don't treat customers like this and it's their fault. Just to be clear we never asked for a refund it was offered to us now they are renigging on it. I also filed a complaint with corporate and the BBB will be next.

This is a very nice, comfortable, friendly and affordable option in the STL area. This facility is…read morea bit older. It has some peculiar layouts. However, it has reasonably modern decor, well maintained and clean. The host team is very friendly and professional. The lobby was added on to the older facility. It is wide open and welcoming. The check in desks are stand alone and personable. The lobby flows right into the sitting and breakfast serving area. Very nice open concept. The rooms were comfortable and clean and in good repair. Just want you want out of a value stay. They only had one USB port near the night stand. The breakfast was pretty much like everyone else's. Scrambled eggs, sausage patties, yogurt, bagels, oatmeal, fruits and pre-packaged sweets. No salsa but some Texas Pete's hot sauce if that is important to you. Coffee and juices a plenty.

This was a random Hotel Adventure that I was staying at that my company booked at was. You might…read morepass this place up when you first get off the highway but there is a second Road and it is absolutely bumpy just to enter if you missed the first exit. There was plentiful parking as well since there wasn't a lot of people here. Checking it was an easy process and they had items and their food pantry but their selection was very minimal and Bare Bones and if there was something that you liked it was absolutely expensive. The hotel looks like it went under a remodel recently and it looks great in the lobby and in the hallways but once you're in the room it might be a different story. The shower was poorly put together with a sliding doors one of the doors was stuck the entire time in the shower all the other one nearly fell off the track. It felt like they rushed the remodel. Beds and amenities here are pretty nice. I realize that there was a loud breathing sound and I was trying to figure out where it was coming from. At first it sounds like Darth Vader was around the corner but actually this room has a very loud mini fridge. I had a nice nap so I decided to go downstairs to have some breakfast . It looks like the person that was supposed to make breakfast didn't show up so breakfast was being rushed 30 minutes late . They had some of my favorite selection like the red skin potatoes but the sausage that was made was terrible! Nearly the entire batch was burnt and unedible. Overall, it was not my best stay here.

This was the first hotel we stayed at on a road trip. Although the name says St. Louis, it's…read moreactually located in Illinois. It's about 30 mins drive to St. Louis. The hotel's location is a little odd, since you have to take a side road to get in, but the surrounding area felt safe. Check-in was fine, but the wheels on antique looking luggage trolleys didn't work. When we got to our room around 8 pm,, I checked to make sure the shower products were filled, since they often aren't. Sure enough, the shampoo and hair conditioner were there, but also a bottle of body lotion placed inside the shower instead of shower gel which I'm guessing was an honest mistake. The bathroom floor was sticky--not sure if it was from cleaning products or something else, but it definitely didn't feel clean. There was also some musky smell; maybe the room was just dated and old. The TV worked, but the Netflix button on the remote didn't, and it seemed like there were no streaming options, which was disappointing since most Hamptons we've stayed at have already been upgraded with those features. Breakfast was the typical Hampton Inn setup--decent but nothing memorable. Overall, it was an okay stay. The location and staff were fine, but housekeeping really needs to pay attention. Cleanliness is such a big part of a good hotel experience, and that's where this property fell short.

I was so glad to have this hotel as an option when visiting the university. Clean, spacious,…read morequiet. Close to a ton of restaurants and shops. (Try Goshen Coffee!) One of the reasons I'm writing this review is to warn anyone who wants to book here to book directly from the hotel's website. Their base price is economical but if you go through one of those online booking services, the rate went up by about $40!! It's tricky because they're like vultures. Even if you think you're clicking on the hotel's website, one of those services will somehow jump in front.

We rented the "Presidential Suite" with a kitchenette. All except 1 cabinet was empty and NO…read moresilverware for the plates they provided. Plastic silverware delivered upon request but they acted surprised that we wanted any. No phone in the room. No kitchen towels. No closet with hangers. Not worth $170. Very disappointed

Such a neat hotel!! Everything is beautiful! I loved the ease of it all. I felt safe and comfy!…read moreGreat walking distance to bars and restaurants! The coffee bar with water and snacks was an added bonus!! This is done right and we're already planning to come back!

Before you book, I recommend confirming that a wedding or wedding reception is not scheduled next…read moredoor to avoid late-night music noise in your room. We were in town to visit family and thought the location would be great. The hotel and location are great, but the loud music until 11 pm was unexpected. I wish the owner had let us know there was a wedding and reception next door during our stay, so we could have decided whether to endure this late-night disruption. A refund or discount would have been a nice form of compensation for this unexpected disruption, but nothing was offered. Lesson learned.

Spent a few days here for a wedding and what a find! The perfect spot for an IL get away. Lots of…read morespace for you and your guests. You can rent out the whole place or one of the many gorgeous room. Secured locked doors with a code that only guests know ensures safety is first. On the second floor there are a variety of 5 rooms to choose from. Some have an en suite bathroom and kitchen. One room has a bathroom adjacent in the hall and leads to a kitchen area and living space. Full kitchen comes with anything you need including utensils, cutlery, and even those condiments you forgot! There is also a balcony with tables chairs and grill. If you get the penthouse on the third floor you won't be disappointed! Huge full kitchen with amenities like the second floor Kitchen. Huge living area with comfy couches and large dining table. 2 bed rooms can sleep 4. The huge balcony with tables and chairs provides an amazing view of the Clark bridge and Mississippi River. This place is within walking distance of many great Alton eateries and shops. Also only a 16 minute drive to Grafton or Edwardsville for for entertainment. One drawback is the parking. No dedicated lot so it's only street parking. There are dedicated spaces out front and side parking is available too. We cannot wait to come back and utilize this space again! *Wasn't able to picture of all the rooms just mine*

We thought we were renting a loft that was pictured online but we got a run down place next door…read more I did not feel safe there and had to get hotel. Dark front, no lights on, scary. Owner still charged me for one night. Nothing close to what you see online. Staircase is super steep, doors do not have secure locks and windows in old doors. Shag carpet and furniture at least 30 years old. Creepy. Disappointed as he knew I was traveling in from California, arriving after dark. I told him I was visiting my handicapped daughter who stairs would not be safe for. Mike told me it was beautiful loft called the love Joy. Nothing beautiful here.

Booked room with 2 queen beds (sleeps 4), room stocked with 2 towels, 2 washcloths, no bath soap,…read moreshampoo for 1-2. Bring your own or plan on asking for additional items at check-in. We arrived at the "Free breakfast" at 7:20 a.m. It included hard boiled eggs, cereal (they were out of milk), bagels (no cream cheese), Hostess Twinkies & cupcakes. No hot food items so plan accordingly. Room seemed clean, frig was decent-sized. Hotel was quiet.

Good rate for sure. However, room was gross. It looked like they gave it a lick and a promise as…read morefar as cleaning goes. Thick layer of dust on wall lamps, shades were dented and stained. Thick dust on baseboards. Windows filthy. Walls were dirty. Just gross. I felt dirty. They gave me another room, but not any better. I would have went to another hotel except I didn't have enough money. By the time I received a refund from Red Roof, it would have been too late. Several days for refund did not help me have money for a different hotel for that night! Soooo, I will never go there again. If you don't mind dust and dirty rooms and just want a cheap room, you should be good. Oh, as far as breakfast..they do offer bagels, toast and individually wrapped snack items, along with cereal and hard boiled eggs. The apple juice had water in it..no apple juice in it. They had orange juice too. Nothing warm or cooked.

You know I kind of regret choosing this hotel after everything. It's baffling because I thought my…read morecheck-in with the staff was a good start; however, the room selection turned out not to be a smart decision. I thought being on the first floor by the stairwell was going to be strategically ok, but whoever was situated above us was pretty awful. We could hear their every move upstairs and these people made several trips to the side exit (we hypothesized it was because you couldn't smoke in the rooms). Anyways, they did this through the entire night and kept us up constantly. We told the night manager but it didn't get any better. Side note: the bathroom of our room had a noticeable water leak. AND the beds were SUPER UNCOMFORTABLE! Never stayed in a hotel where they were that bad. It took me about 4 days since to fully recover from how stiff the beds were. The main elevator didn't work and the side door to the outside is missing a push handle. I don't wish this kind of experience on any other traveler I swear!

We recently stayed here while visiting family in Troy, IL. I would never stay here again…read more The good: 1) Convenient location right off the freeway in Troy 2) It is close to a good BBQ joint, Fire N Smoke. The Bad: 1) There was hardly ever anyone at the front desk. The hotel is very understaffed. 2) Tiny murky swimming pool 3) they keep giving us defective keycards 4: the hallway smells bad The Ugly: 1) They run out of hot water at night. This happened to me on two nights. When I called the front desk, they acted like I was the only one with the problem and said they could not do anything until the morning. However, I noticed that they had a huge new uninstalled water heater sitting in the lobby for 5 days (which means they knew about the hot water issue). 2) the breakfast is really bad. It's the exact same bad food every single day with no variation. They have bagel with no cream cheese, biscuit, sausage and cold gravy, and powder eggs every single day. There's no fruits whatsoever.

What a delightful bed and breakfast mansion complete with host in a tuxedo and amazing history! I…read morefelt right at home and absolutely loved my amazing suite complete with chandeliers in the bedroom and spa bathroom. The bed is soooo comfortable, the fireplace homey and takes any chill off on a rainy night. The jacuzzi helped ease my muscles after a long drive. I was a short drive from bakeries, restaurants and St, Louis.

We LOVE the Beall. We got married there in 2017. We've been back several times for anniversaries &…read morefor a weekend getaway. Every stay we've had was amazing. Jim & Sandy are the BEST hosts. The beds are SO comfortable, so many pillows to choose from you'll find the perfect one. Attention to details far surpassed my expectations - everything has a added touch, from the turn down service to the plush robes and bath salts Sandy makes - you won't regret choosing the Beall. The jacuzzi tub in the Senator Beall room is huge. We love little bed & breakfasts, and this is by far the best one we've been to.