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    Services - TowneBank

    Personal banking

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    8 years ago

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    Ask the Community - TowneBank

    Bank of America Financial Center

    Bank of America Financial Center

    (9 reviews)

    I've had mixed experiences at this branch, but I think it deserves a solid 3 star 'A-OK'. It's in a…read moregreat location and has a drive thru ATM (and just added their second machine...finally) which is even more convenient. Oddly enough, I find myself having to come inside more often than not so I've talked to many of the employees here. For just general tasks, the front desk gets the job done (and about half the time with a smile). They aren't the fastest bunch and last time I was in, an employee asked a customer who was depositing a self proclaimed 'big check' what he did for a living. I guess this isn't a big deal for some, but I think that's infringing on the privacy of someone who might not be comfortable. Having said that, they are generally friendly and ask how my day is. Sometimes the friendliness gets in the way of speed, however, since I've never seen more than 2 people working at the desk at one time. I sat down with a personal accountant to figure out the best credit card option through the bank and not only did the employee take a personal call while I was with her, but she did not seem to be knowledgable at all about my options. After figuring that out 20 minutes later, she recommended I call customer service for more information. It's not the worst BofA branch, but they could use a little improvement.

    I usually dread having to go into a bank to do business,but not at this one. From day one the…read morecustomer service I got was great, made me feel welcome. Seems like they are understaffed but I always get great service! The bank teller is always very courteous and knowledgeable with me!!

    TowneBank - banks - Updated May 2026

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