I'm rarely in this part of Norfolk, but I needed to make a last minute stop. I felt bad for walking…read morethrough the doors literally 10 minutes before they closed for the day. I must say that every single representative that was working today was delightful and personal. My transaction was handled quickly and I left feeling like I had not JUST a pleasant experience but an enjoyable one too which is very unexpected. Next time you stop by, ask for Imani. Thanks for the attention to customer appreciation!

Fast and friendly service without any pushy up-sales techniques. This is my goto bank when I'm in…read moreNorfolk. Quick and easy business transactions with a smile.

Had an issue where I was overcharged on my credit card and NFCU would not resolve it. Very very…read morepoor customer service

The folks at the physical bank and phone services are very nice. My review is about Navy Federal in…read moregeneral. Banking with them was great until I applied for a Credit Card through them and they set up auto payment which unbeknownst to me were being paid 2 days late. I called and asked them why and they said "Whoops." Adjusted to pay on time. Too late, my credit was negatively effected. Then, two times vendors double charged / overcharged my account. NF certainly should have alerted me when a large online vendor charged my account $375.18 twice in a matter of 90 seconds. Instead they fought me tooth and nail. Both times, vendors provided written testimony of their mistakes but NF repeatedly found in favor of the vendor. I had to DEMAND that they actually READ the evidence the vendors and myself provided. It took about 2 weeks in both instances for NF fraud dept. to do their job. Very frustrating! I decided it would be safer for my financial safety to close my accounts (savings, checking & credit card) the first week of Feb. But, in late March I got an overdraft notice in the mail saying I owe THEM $9.83. I call, put ON HOLD, then operator explains that the overdraft fee is because there is no money in my account" and I say "That's because NF transferred my money to my new bank when I closed my account six weeks ago." Her response "Your accounts are not closed. How would you like to pay this $9.83?" Me: "I don't owed you $9.83... If anything, YOU owe ME $9.83 for making me go through all this again!" ON HOLD. Account Management picks up and closes Savings and Checking and waives $9.83. ON HOLD again. Have to listed to prerecorded message. Wants to put me ON HOLD to transfer me to Credit Card services! I demand a supervisor . ON HOLD.... Supervisor is apologetic but frustratingly disaffected. Supposedly all my accounts are closed now, but I can't be sure because they're having issues with their website '502 Bad Gateway.' You just can't make this sheezio up!

I've had mixed experiences at this branch, but I think it deserves a solid 3 star 'A-OK'. It's in a…read moregreat location and has a drive thru ATM (and just added their second machine...finally) which is even more convenient. Oddly enough, I find myself having to come inside more often than not so I've talked to many of the employees here. For just general tasks, the front desk gets the job done (and about half the time with a smile). They aren't the fastest bunch and last time I was in, an employee asked a customer who was depositing a self proclaimed 'big check' what he did for a living. I guess this isn't a big deal for some, but I think that's infringing on the privacy of someone who might not be comfortable. Having said that, they are generally friendly and ask how my day is. Sometimes the friendliness gets in the way of speed, however, since I've never seen more than 2 people working at the desk at one time. I sat down with a personal accountant to figure out the best credit card option through the bank and not only did the employee take a personal call while I was with her, but she did not seem to be knowledgable at all about my options. After figuring that out 20 minutes later, she recommended I call customer service for more information. It's not the worst BofA branch, but they could use a little improvement.

I usually dread having to go into a bank to do business,but not at this one. From day one the…read morecustomer service I got was great, made me feel welcome. Seems like they are understaffed but I always get great service! The bank teller is always very courteous and knowledgeable with me!!

Absolutely terrible experience! My car loan is through them so I'm stuck for now. They don't answer…read morethe phone, and their website, app, and chat all say call to be helped. Nothing can be used or accesssed without a pin number, but can only get a pin number by calling. All I want to do is make a payment, but the bill only lists the last 4 of my loan/account number and I have no way to log in. I work nights, I have no time for all of this back and forth B.S.... I bet they'd be quick to call me if I miss a car payment!!!

If you want to spend your life waiting on hold over the phone this is the place for you. Nobody has…read moredirect lines, not even managers. After 2 weeks of attempts of try to get my Docusign file it finally was received after hours of back and forth - unfortunately with the incorrect information. Word of advice, pick a better credit union. Only came here for an auto loan with better APR but will be refinancing back with my regular bank after only 2 terrible months here! & yes, I've tried the chat as you mention in other reviews, it's just as terrible.

Somehow doesn't understand what an escrow account is, and refuses to open one, despite proper…read morepaperwork. This is gross incompetence.

This location is fairly large and clean with plenty of parking and a big drive through…read more I found it rather easily as its close to the intersections if tidewater drive and little creek in Norfolk. I was disgruntled at first because, as always, there didn't appear to be any order between who was there first, who was checking people in, who was managing if there were appointments and such, and as always, only one notary when nearly everyone there needed one. The manager, Teresa, got things straightened out and was very helpful. She even went above and beyond to get my one document notarized for me quickly so I could get out and get back to work. Though I was annoyed with the slight wait and lack of order in the beginning. By the end she had taken charge and sorted things out and made sure everyone waiting had been greeted and was in queue for the help they needed.

I LOVE this bank. Kelly, the manager, is fantastic. All of the tellers are wonderful. You can't…read morehelp but smile when you walk in and they greet you by name. HIGHLY recommend them - I started out with a business account (they gave me my first business loan!) and ended up using them for my personal banking needs too.

The staff at the location in Portsmouth, VA is always helpful and courteous. I have never had any…read moreissues with hold times while waiting on a rep to assist me.

I want to thank Andrea and Johanna at your Wards Corner( Granby St.) Location. From obtaining a poa…read morefor me to help my brother who had been diagnosed with stage 4 cancer and all the ppwk involved. I was taking care of him and my 84 yr old mother at our house and things were very hectic once they both passed within 30 days of each other. Andrea walked me thru processes and what I needed. Johanna helped me get acct closed efficiently and really cares, is knowledgeable,.professional and both just "gems" to work with. Thank you both so much!

Nice location - across from the light rail station and the mall. We set up our first account in…read morethe area with Kareem - very nice guy. Only thing was it's going to take 18 days for them to process our out of state deposit refund? What's up with that? If you're depositing a large check from an out of town bank make sure you ask how long it will take if you need access to the funds right away.

My experience with Wells Fargo bank has been absolutely miserable. You would think with all the bad…read morepublicity about opening fake accounts they would treat their longtime customers better. What happened was when a rate on my credit card expired, my monthly payments more than tripled. They are calling me day and night. I have a record of what may be more than a dozen customer reps have saying some very stupid things, such as closing my account. That would totally destroy my credit. I have a job and I am working off the balance. But couldn't they consider that I've been a customer for decades and reduce the interest rate? They keep saying I must call but then I do and they go round and round and round in circles- never resolving. I cannot wait to close all my dealings with Wells Fargo and go with a credible Credit Union. Shame on you Wells Fargo.

This is one of the best run banks i've ever been too. They Service I receive every visit is upon…read morethe best you can get. The staff is very friendly and they work to help you get the best deals on all your banking needs.