Great service and always polite/helpful. I'm in the shop once a month and it's nice to be known by name and to have your purchase made on sight with care. Prices are reasonable as well. read more

I've been out of province for the past 2 years, but was happy to see that there was a flower delivery company in Bridgewater, to deliver a bouquet to my mother for Mother's Day. Their website was heavily advertising for Mother's Day, and offering same-day delivery, but they were closed and not taking orders for the actual day, so I ordered them for the following day. Secretive follow up with my father by end of day revealed that not only had the flowers not been delivered, but they'd left a voicemail about it that could have easily given away the surprise, if my mother had found it (but thankfully I got lucky and my father did). I called to follow up with Towne Flowers the next day and got nothing but excuses and unconvincing apologies about both mess ups (non-delivery and the voicemail). When asked why they called my parents, instead of calling me, the person who ordered the flowers, I was told that it was because it would have been too awkward. This is, perhaps, what is the most unacceptable to me. Problems arise with stock and delivery and are understandable (especially following one of the busier flower weekends of the year), but one of the inherent values in a flower delivery is the surprise factor, and Towne Flowers risked removing that value because they chose not to call the person who paid for the order. The lady I spoke with assured me that everything was done with good intentions. Well, I would certainly hope so, otherwise what kind of business is it? I wonder if 'done with good intentions' is another way of saying 'we didn't really think about it'? They did apologize and sent a rose with the flower delivery today, but I will not be using them in the future to avoid the risk of them ruining a surprise again. read more