In our room the last night packing prior to checkout, thought I would write a review.
Hotel: The hotel itself was great, easy access to the tube and a great walking location, easy check-in, very kind staff and the concierge was very helpful from the moment we pulled up. Rooms were very nice, modern, and clean. Cleaning staff did a great job with our room and they even set up the sofa bed since we had our two children with us ( 1 and 3 years old). There's a pharmacy, 2 express markets, and a Starbucks and Pret around the corner. Late night food options were limited, but 24 hour room service and Uber Eats were a good alternative.
To and From in taxi: If you're a family who likes to take taxis I would be careful. The taxi to the hotel was $150 because the roads to get here are dead stop with traffic. Even coming back here from Harrods at 10pm cost us $60 because of the traffic.
Hotel Food:
The Italian restaurant in the hotel was very nice, the food was great and the service was amazing. Shout out to Sumit and Pranil who were just awesome when we ate at their restaurant, very professional and kind, outstanding service. Their manager was also very kind, unfortunately we didn't get his name.
Room Service: The food is limited but the options fit for most people, it was a bummer they didn't have pizza for our kids. The food was fresh and great quality and the pricing was very fair. They only give you 1 napkin per order which was tough with kids, and we didn't really want to call for more because we felt bad asking them to bring more. Also, our last night there was a miscommunication about which sandwich we ordered. We ordered a chicken sandwich for our 3 year old and I'm not sure if it was our fault or theirs but we called back because they brought us a huge chicken club and we wanted the fried chicken that we ordered the night before as chicken tenders for our jet lagged daughter. We called and they said it wasn't an issue and they would bring the other one. Thinking they wouldn't care about the old sandwich, as most don't, we tried to give our daughter some of it. When they brought the sandwich they asked us to return the sandwich , I told them I had already dissected it trying to see if she would eat it. So they charged us for it as well which we thought was a little silly considering we probably spent over a thousand pounds on our stay. Shout to Rachel and the night manager for saving the hotel that 15 pounds, but maybe next time when you say it's not a problem just tell people you want them to return the food you're going to throw in the trash (unless they planned to reuse it )
Overall a great hotel, would definitely recommend. Would of gave it 5 stars but it lacks the relaxing areas of a big hotel and the late night room service staff (Rachel and the manager) made us feel as if they thought we were some cheap people trying to get a free sandwich. read more