Tow Pros of Ephrata Washington
While on a 6-hour drive to Spokane WA to visit our parents and family our 2016 Kia Optima broke down in the middle of nowhere. The weather was horrible...the cold and wind had the temperatures in the low teens and getting colder as the day wore on. Fortunately, we managed to limp into a gas station in George WA, where our cars breakdown was complete.
Yes, two Sr's and their 14-year-old Golden Retriever where now on foot in the freezing cold on a Saturday afternoon! Now what?
We began searching for an auto repair shop and landed on AJ's Performance Automotive repair about 25 to 30 miles away in Ephrata WA.
We called AJ's Performance Auto and explained our situation to Jason (AJ) but unfortunately, they were not open again until Monday and have not been open on weekends since Covid19 hit. Which was true of most of the local businesses in the region. No open repair shops, no part stores, and no car rentals services at all. The services that we needed most were not available until Monday - 2 full days away. We were stuck big time and it looked like seeing our parents was not going to happen as planned.
AJ promptly arranged for a tow truck to come and pick us up. He also suggested we talk with the tow truck driver when he gets there as "he is a pretty good mechanic and might be able to help get us back on the road sooner". Wow, a glimmer of hope, maybe? Fingers crossed!
The tow truck arrived about 30 minutes later and the driver introduced himself as Chris with Tow Pros. He immediately began checking out the car to see if there was something that he could do to help get it running. We initially thought it was a high pressure fuel pump but could not be certain so Chris suggested that we stop by his home, which was only a couple blocks from AJ's repair shop, where he had some diagnostic equipment and we could test for any fault codes.
When we arrived at Chris's home the wind had picked up speed and the temperatures were dropping further and expected to drop down to 4° that evening. Chris seemed unfazed by the temperature and began checking out our car to find that the No. 4 cylinder was misfiring. This could be caused by several difference issues and that we should go ahead and take it to AJ's for further diagnosis and repair.
While Chris was checking out our car his lovely wife, Kayla, came out to introduced herself and let us know that she would have her car cleaned out, filled with gas and that we were free to use it for the next few days to go visit our parents 2 1/2 hours away!
Our reaction was complete surprise..." say what!? Really!?" Your personal car? What will you drive? We can't do that and leave you without your car! I stammered these questions out but to say the least, I was speechless!
Chris and Kayla both insisted that we take their car for a few days and go see our parents and family. Honestly, words cannot properly express our gratitude for all their kindness, generosity, and compassion for 2 complete strangers and a Golden Retriever they only met minutes before!
Chris and Kayla, thank you for being so kind and thoughtful. God Bless you!
And of course, thank you Tow Pros! You have a true professional and a great man in Chris Bennett.
Leonard & LaDonna Q. read more