Staff was very kind and friendly. They sent a truck right after I called so I did not have to wait…read morelong at all. Great service

Had a flat and needed a tow late afternoon on a a Sunday. Great customer service and didn't charge…read morean astronomical price. Highly recommend.

Date of service Jan 03, 2022 My serpentine belt fell off…read morearound 8:30 pm Jan 02 during our trip over to Birmingham, AL. I was able to make it to a shell gas station n the outskirts of Pell City. Allstate roadside assistance could only find one company in their list willing to tow us 3.2 miles to a local garage in Pell City. They wanted $499, $399 after my $100 insurance credit. It took them nearly 3 hours just to find that as an only option... I declined that insanity and we decided to stay in a powerless vehicle overnight wrapped in moving blankets. It was snowing and dropped to 31 degrees that night. I submitted another request to Allstate at 5:50 am for a tow request hoping it would be less money and faster during normal hours. 1.5 hours goes by and I receive another message saying due to labor shortages in the area they were having a hard time locating a towing company. We were on a deadline to pickup furniture and return to our home in Georgia. I figured I would take it upon myself to find a towing company. I did a simple online search for towing companies near me and up popped Twin Creeks Towing. I called and spoke to a man who said he could have a tow truck out to me in 30 minutes for $75. Sure enough the tow truck shows up in 35 minutes after a call from their driver giving me the eta. I couldn't find a garage to get me in that day for repair. The tow truck driver said he knew a fantastic garage a couple blocks away from where I was originally taking it and they could likely get me in due to how efficient they are. Sure enough Express Oil Change & Tire Engineers on Martin St said they could get me in that day. Our tow truck driver even dropped us off a block away at Enterprise rental since it was the direction he was heading. A fantastic experience with Twin Creeks, above and beyond customer care, inexpensive, and fast. I can't praise them enough for how much time and money they saved me having to stay another night to repair my Honda truck, meals, etc. I tipped our tow driver extremely well for all he did.

Josh from Twin Creeks saved the day! My first five minutes ever in Alabama and I lock myself out…read moreof my rental car. He was super fast getting to me, saving my keys, and we had a good laugh. Thanks Josh!

My insurance told me I had to wait an hour for a tow. That hour turned into two and then three. I…read morecanceled my request and called King Boyz, and Champ was hooking my car up and raising it in his flat bed trailer almost thirty minutes later. He was very friendly the entire time.. I'll use King Boyz from here on out, and refer only to them when asked

The dispatch office was Courteous, kind, patient, and understanding. Tameka did a wonderful job…read moremaking me feel confident and safe til help arrived. KC the driver did a great job securing my vehicle and dropping it off with a problem. I'm grateful for their team, staff, and service. Did I fail to mention they also had the most affordable quote? Well they blew me mind with best price and best service. I hope to never need a tow service again but if I do, I'm saving their number in my phone for quick service. Thank you again

I used Karter Towing, VERY reasonable price, super nice, and got me off the side of the road…read morequick!!! I'm a supporter of local family owned business' and I was very happy with my experience!

Horrible service. Toyota roadside assistance advised me this company accepted their tow request and…read moregave me an estimated arrival time. It was past the ETA so I called for an update. This company canceled the request. Did not notify myself or Toyota roadside assistance. So I've been stuck waiting over an hour and now I'm having to wait longer due to their lack of service.

I got a flat tire while on a road trip with three young children. Roadside assistance through my…read moreinsurance sent Mph Towing to assist me, and they were wonderful. The man who assisted me was so quick to arrive -- within 15 minutes -- I couldn't believe it. He was polite, helpful, and had us on our way quickly. I highly recommend them and really appreciate the great service I received. I was very stresssed out, and the service I received really alleviated my stress.

This was on Memorial Day! We live on a dirt road out in…read morePell City and after all that rain my wife's Mercury got stuck like chuck! Me and my old man spent hours digging that land whale out to no avail. We swallowed our pride and started calling wreckers. Hank's was the only one who picked up! The nice lady asked a couple questions about the situation and not 20 minutes later Nathan pulled up ready to go! He had that sucker pulled out in no time! I'm always gonna call Hank's Towing from now on and ask for Nathan.

I locked my keys in my car when I parked at work. Hank's towing was easy to reach. Came to my work…read morepromptly and unlocked my vehicle within 5 mins. The tow truck driver was pleasant and encouraging. I have nothing negative to state about the experience. The driver was kind and made my day a little less stressful. I would use this company again.

Arrived in under 30 minutes. fast and efficient and even let me ride to where the truck needed to…read morebe towed. Can't beat the price. I was facing the wrong way in a ditch and he had me out in about five minutes.

Reached out to get a tow & was given a very good price. Was told truck would be there in one…read morehour... One hour was actually almost FOUR. I requested a picture of the vehicle at the drop off location before making payment. I finally received that picture TWO hours later (35 minutes between PU & DO Locations). My phone is BLOWN up for the next 10 minutes saying if I do not make my payment they will hold my vehicle and return after payment is made with an additional charge... I totally things happen and get delayed, no problem. All I ask is that it be communicated to the client... Then to bombard me with text messages and phone calls because the payment hasn't been made within 10 minutes of Proof of Delivery (Almost 4 hours after the time it should've been...). Unfortunately as good as a price as they offer, customer service skills are far too poor to use again

I locked my keys in my car on a Saturday morning at 7am, my State Farm insurance put me through to…read moreKO automotive and a sweet lady (I believe nikki) showed up in under an hour to unlock my car & educated me on how to get a new key fob battery. She was SO helpful, professional, and quick especially for an earlier Saturday morning. I would 100% recommend this business & will definitely keep their number for future reference!

This is my first time using this company and I amazed at the quality of the services. The…read moredispatcher was very patient and attentive when I called in panicking. My dispatch tech was named Kylan. He went above and beyond to help me and explain the parts and needed as well as what everything was for. a trailer lock pin went through my driver's side back tire cracking the indie of my rim, broke one of my tire studs, and left a big whole in my tire. Kylan got the tire of replaced the broken stud and replaced the tire with my spare. His action showed that he truly values the quality of his work. Thank you so much for providing quick and efficient service especially in this heat.