As a local "Senior Citizen" I am both happy & proud to highly recommend "Latitude 45". The essence…read moreof their excellent service is so genuinely humanitarian it makes me want to cry with tears of joy. This business is so "people-centered" the City of Petoskey and Emmet County should give it some kind of "Honor & Reward" so that its customers can gather together to revel in such a well deserved accolade and form of appropriate recognition.

Terrible bike knowledge. I called ahead before I drove 35 minutes to pick up a kickstand from this…read morebike shop, which ultimately did not fit.. staff are friendly however confused about Customer Service and about how to repair bikes. DO use this shop go to high gear sports.

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

This is a real bike shop! They have been around for a really long time. The owner and the staff are…read moreextremely knowledgeable and well-versed on all bikes. Their service department is outstanding. They carry a ton of parts and offer a lot of services. They were able to service my bike very quickly. Their prices are the best around. Don't go anywhere else you will waste time and money. High Gear Sorts is in my opinion, the only bike shop to go to for new bikes and we're getting your existing bike serviced.

Friendly, knowledgeable, staff, great selection of bikes and parts, it is my go to bike place in…read morethe area.

Amazing customer service!!! They have great selections of bikes and accessories. They fixed my bike…read morevery quickly and now it is better than ever!

I was on vacation in Boyne and had a 100 mile Ironman training ride to do but had a major issue…read morewith my bike. I called North Country Cycle 20 minutes before they closed on a Saturday evening and they told me to bring the bike in. I arrived after closing hours, they let me bring the bike in, and promised to work on it Sunday morning so I could complete my ride. Instead, the owner stayed late, fixed the problem, and called me to come get the bike before I even made it back home that evening. On top of that, he charged me a minimal repair fee when I was prepared to pay five times that much for the effort! One simply does not find this kind of service nowadays - they are the best!!!

LOVE this store LOVE the guys who work there. They did a great job on a tune up for my older bike…read moreand they also have a fabulous selection of new ones. I am so glad I found Einstein Cycles!

Very friendly, helpful and accommodating. I came with 2 little dogs and they hooked me up with a…read morecruiser and trailer. Had an amazing day

We rented bikes for the first time up north, and this place was so wonderful. We called and the…read morewoman on the phone was incredibly nice and told us "not to worry because they had enough bikes to help our whole family, no matter what sizes we needed." Awesome! We came on over and they let us try electric bikes for the first time. They patiently taught us how to use them and let us ride around the parking lot to decide if we wanted those or regular bikes. We decided to try the e-bikes and away we went! They were super helpful, telling us the best paths to take and providing us with a map. Jeff, one of the employees, especially went above and beyond. We rented the bikes for 24 hours and therefore tried to load them in our car, but when we realized that there wasn't enough room, he took the bike rack off of his OWN car and attached it to ours. How sweet is that?! He brought out tools to do it quickly and then wished us a wonderful time. We would've guessed he was the owner by how above and beyond he went but nope -- just a man who is rocking his job. Thank you for a fun time! PS: The inside of this store is great too and has tons of great outdoors clothing and gear. Look around!

My wife and I rented a couple of e-bikes for the day. We rode out to Harbor Springs. On the way…read moreback, I lost control of my bike and ended up on the ground. There was no apparent reason why that happened. I'm a seasoned bike rider with a great safety record. My fall scared the heck out of my wife. Fortunately, I didn't hit my head, but I guess I should have had knee and elbow pads (I have road rash on my forearm and especially on my knee). When I got the bike up, the handlebars were parallel to the frame. That's when I discovered that the handlebars were loose. I was able to straighten them with light pressure. I tested my wife's handlebars and they were tight. Since we didn't really have any options, we carefully rode back to the bike shop (my knee covered in blood the entire way). When we arrived at the rental place, I was surprised at the seeming lack of concern by the staff person. I told him what happened and showed him my injuries. He tested the handlebars and acted like they were barely loose. It was as if he wanted to play down the looseness, and may have gone into CYA mode. He tightened the handlebars and sent us on our way for the rest of our day. It troubled my wife and me how he reacted. We rented bikes that should have been in top safety condition. I don't know if the bike had been recently worked on, but my opinion is the loose handlebar probably played a role in my spill. There was nothing else that that would have likely caused it. The rental place should have had more concern about how one of their bikes went out without being in the safest condition possible. I may have signed a waiver regarding injuries, but there was an implied understanding that I was renting a bike that was functionally safe. Aside from a scuff or two, the bike was undamaged. Wish I could say the same for me.

Would give this a 0 star if possible. We had made a reservation for bike rental, but when we got…read morethere we had found that they had given the bikes we rented away. I then stood there losing brain cells trying to listen to the worker come up with a good reason for why they gave them away. Don't bother making a reservation because they won't honor them!

Great spot for a tune up this spring. Always reliable, quality parts and personal service at a…read morefair price. Get out on those fabulous area trails this year!

No nonsense, well priced, easy in and out. Kayaks were comfortable although the paddles were not…read morethe long, curved type.

If I could give Patrick 6 stars, I would. He runs a great local bike shop here in Bellaire - I've…read morepurchased two bikes from him so far. He knows bikes, is priced fairly and gives back to the community by way of his leadership of the Glacial Hills Pathway and Nature Area. This is a "must stop by and say hi" place that I highly recommend.

The workers that I encountered at Mackinac Wheels Bike Store were super helpful and kind…read more They explained the whole process to me about how it works to rent bikes with them. I was not sure at first what to do since I was not sure how long I was going to be renting the bike for. They explained that you do not need to know how long you want to rent for it is all about when you come back. They asked additional questions like what routes did we plan on biking on the island. They can give you a different bike based on it you want to bike the hills in the center of the island or if you are going to just be biking around town or around the island. They also added on a basket complimentary! They have a tire pump if your tires get low and if anything goes wrong with your bike while you are renting from them you can give them a call and they will come to you. I definitely would recommend coming over here to rent a bike if it is close to where you are staying.

bikes went, wheels were round, had fun!…read more we went around pretty slow, quite a few people out even in a wednesday lol. we were certain that we could've beat the bike shop workers if we tried, they did not believe us, maybe we will have to come back and break their records