SCAM! Run far far away, save yourself the stress and financial loss! I will preface this review by saying this is an account of personal experiences, and does not mean you will absolutely have the same experiences. If you have been a victim of this company, or are involved in legal action, contact me. This is one of those reviews where I wish I could leave zero stars, but alas, we work within the confines of the star rating system. First of all, this property management company is deceitful. They rented me an unsafe property, did not inform me ahead of time of the problems with the property (which I found out they knew about prior to signing a lease), and did not correct the dangerous living conditions. Things you may find when renting from these unethical scam artists: (these are an account of personal experiences, and I do not speak for any one else) 1. First, they told me the property would be cleaned prior to move in. Then after a lease is signed, I moved in to a filthy dirty property, carpets, floors, walls, pretty much everything. They said it was professionally cleaned prior to move in. They could not produce any proof of cleaning (because it did not exist), would not hire anyone to clean, and then charged for cleaning after move-out, even though it was cleaned. Pocketing the money themselves? It's possible. 2. Don't expect too much of anything fixed. It doesn't matter if it is a safety issue or not. They might tell you "the landlord doesn't want to spend the money..." After reading other reviews, I'm convinced they are not speaking for the landlord, as any sane property owner knows you must fix dangerous safety issues. Expect maintenance issues to be a giant, frustrating runaround with a carousel of excuses. Trying to maximize profits at the tenants expense? It's possible. 3. The staff is a hot mess. Completely unprofessional, and flat out rude. Incompetent? It's possible. Recommendations if you must rent through Touchstone for whatever reason out of your control (it would be insane to rent from them by choice): 1. Check for safety of the property. Pest inspection, termite inspection, structural integrity. 2. Ask to see a housing inspection report. One was likely conducted (especially if the property has been on the market.) 3. Ask if there are any known issues with the property. If they claim there are not, require that they put that in writing. 4. Test EVERYTHING before signing a lease. A/C, heat, lights, stove, fridge, freezer... absolutely everything... even more that you normally would. 5. DOCUMENT EVERYTHING. Dates, times, every conversation, pictures of everything. Save voicemails. Ask any repair techs that do come to the property for copies of receipts and their diagnosis in writing. Talk to people about your experiences. This can prove to be very helpful if they lie after you move out. This is a tiny slice of the pie, but I'll leave it at that. If you are a victim involved in or considering litigation, please feel free to contact me. I also recommend going to the BBB if you've been a victim of this company. read more

Had a horrible experience. My husband and I were stopped at the gate by security at Carolina Lakes and told to talk to the realtors inside Touchstone Realty. They were rude and refused to help us. We have a house under contract and simply wanted to go look at our house. Then after 30 minutes of waiting one of the realtors decided to escort us to our property. He claimed that they had to be careful seeing as they have had a lot of burglaries. What the hell were we going to still in a Sudan with baby on board stickers on the car?!!!! We felt racially profiled. If you are a minority be mindful of the way they do business. read more

The worst rental agency in the area. If I could give them 0 stars I would. They have horrible customer service and never return phone calls. They make appointments to do minor fixes and do not show up for the appointment. If you are military STAY AWAY! They took our security deposit for existing damages on the property and refused to speak with us about the inspection. This is not a friendly neighborhood company. They will try to squeeze everything out of you and give nothing in return. Save yourself a bunch of money, time and head aches, DO NOT BUY OR RENT THROUGH TOUCHSTONE REALTY. read more

Do not rent with this rental company!! They are unresponsive, rude, and there move out list is absolutely ridiculous. I also have a friend who rents her house out with them and she absolutely can't stand them, they are incredibly sleazy. I really think that people should be warned before signing a lease with them! We lived in our house for 3 years and never complained, were great renters, and our AC went out in the summer. We called them every day for 5 days and they kept saying they were sending someone out with the parts, and then acted like we were being unreasonable to expect them to fix it ASAP!? In July! read more

ZERO STARS! I have moved several times and I have NEVER EVER dealt with such sleazy, unprofessional, crooks. Maintenance Requests: 24 hour requests. NOPE. You can leave a message about a maintenance issue, but you will not get a response until normal daily business hours M-F. And if there is a delay in getting a repair made, they do not touch base with you or give you updates of how long it will take. They do not deal with issues in a timely manner. Most importantly, as soon as we said we were moving, they told us that what was fixed was our fault and we had to pay for it. They didn't give us a call to discuss the matter, they just sent an email with how much they say we owe, and to please drop it in their mail drop at our convenience. When we responded back to the email of why it wasn't our fault and according to the lease it is the landlords responsibility for the repairs, they didn't answer us back. When we still refused to pay, they tacked on late fees. Move Out: Before you move out, you have to pay for ONLY professionals to do Pest Control, Landscaping, Cleaning of the home, and carpet cleaning. What a CROCK! After your inspection date, they send you a 20 page inspection report. Security Deposit: Good luck on getting that back. They find any way possible to nickel and dime you for ANYTHING they can. And of course we didn't get our deposit back, but they are so painful to deal with that I don't even care to fight for it. I am just happy I am DONE with these people who caused so much MISERY!! read more

This company is hands down the worst company, I have ever dealt with. My rental house has recently been vacated and I cannot get them to answer any of my emails. They sent me an email asking to conduct maintenance and I responded quickly to complete the maintenance. One week later, I received another email asking again to do the maintenance. I was so fed up with them that I then asked for termination paperwork, so I could switch companies. Ten days later, I still have not received any reply from. I am overseas, therefore, it makes it difficult for me to call and talk to them. My wife has called several times and has not received a response. In the meantime, I am stuck paying the mortgage and have no one looking for renters for me. I highly urge you to not use this company!!! read more

Do yourself a big favor and find another company in the area to rent a house from. After 27 years in the Army and multiple moves...Touchstone is the absolute worst Property Management Company we have EVER encountered. The people are unprofessional and unresponsive. We moved into a smaller, older house because it was on the lake and had a boat slip/lift to put our boat in. When we arrived we saw the house was older and needed some TLC. We did the walk through and I took time/date stamp pictures of all damages. We were told not to worry about anything since they were aware it was an older house. We realized the first week that the boat lift was broken. We put in multiple requests to have it fixed and the owner was willing to fix it. Touchstone never followed through with this after NUMEROUS follow ups. When we moved out at the end of the year the slip was still inoperable. When we tried to move out the contract had been lost and we were using a military clause to move (retirement). The property manager, Cindy, released us from the contract due to the military clause. There was one month left in it. They debited our checking account for the month even though Cindy has released us from the contract. She refused to give the money back to us. Their office had assured us that all drafts had been turned off when we moved out. This was not true and we feel they stole from us. They also took almost 2 months to return our deposit (even though we left the house FAR cleaner than we found it). They did charge us for the damages that were already there when we moved in. They refused to look at pictures that I emailed to them with the time/date stamp. After many, many unreturned phone calls, unreturned emails and a registered letter that was sent to them;my husband had to drive 2 hours down to the Clerk of Court to file an civil court case against them. The court date is next week and the owner just called to offer the rent money back to us. Apparently, they make a huge mess and then pass it on to the owner who has been in the dark about this whole mess. They are crooks and scoundrels and will steal from you. The family who rented to place before us actually was my son's piano teacher (purely coincidental) and they too had several issues with Touchstone also and had to fight tooth and nail to get some of their deposit back. We are turning them into the Better Business Bureau, The NC Relator Association and also the housing office at Fort Bragg. Trust me....use any other company and not them. If you find a house that they are managing try to reach the owner first and go around them. read more

Do not use Touchstone as a homeowner. I've read the poor reviews from renters, but as a homeowner, they are even worse. After they managed my property for two years, I found a lot of significant damage to the property. When I pointed out the damages, I was told that the damages were pre-existing or occurred in the 15 minutes from when I got the keys to when I reported the damage. I contacted the tenant to find that Touchstone kept the deposits, but did not repair the damages. When I attempted to contact them, they refuse to return my calls or emails. Save the hassle, and avoid at all costs. i don't like giving a one-star review to anyone, but really wish I could give Touchstone zero-stars! read more

I have been through many military moves the last 10 years. I had my Ups & Downs, but my experience with touchstone reality has been by far the worst. Their check-out list was extensive and it will more likely cost you $600-800 just to move out. Some folks paid more than $1000. Oh your security deposit? Forget about it. They have taken my entire security deposit away to paint mismatch paint, which the paint was provided to me. This company will do anything for an extra dollar. I'm disappointed I have to give them a star. This is not your military friendly realtor, go to southern pines or stay on base. read more

Worst property management company ever. They are rude, disrespectful, unprofessional and under no circumstances are they willing to help. They withhold information and are secretive about who they actually talk to when you have issues. They always have to talk to their "broker" anytime there is an issue but when you ask for their brokers information they say that they are not allowed to disclose that information. I don't know if that is even legal. They do not work with you or try to help you when you have an issue. They are unresponsive. I wish I had read their reviews before I ever did business with them. Once my lease is up I will not be coming back. I love the neighborhood but dealing with these people is like talking to a brick wall. I could keep going but that is not going to change anything. read more

The fact that I even have to give this company 1 star irritates me. Absolutely the worse Property Management company in Sanford, NC. When we moved in we were told that holes in the wall were fine and that the paint color was Valspar Dessert Fortress in Eggshell. We made holes, patched them upon move out and painted over them. After we were charged to re-paint the entire house we were told that the wrong paint color was used and in order for us to figure out which paint color to use we need to take a section of sheetrock to lowes and match the paint exactly. Never in my life have I ever heard such nonsense. There is no 24 hour maintenance line so problems that might happen on Friday night won't be addressed until Monday at somepoint. The move out list is insane and they require you to pay for things that weren't done when you move in. Never ever trust this company and the extremely rude, ugly people that work there. I would rather live in my car than rent from these people. read more

This real estate company continues to be the worst real estate company I have dealt with in five states. There has been a lot of staff turn over since my last review, but the service did not improve. The employees are unresponsive and when pressed to respond, are openly hostile. They purposely try not to give out information, probably because they are afraid they will have to honor what they say. Repeatedly they have said one thing and then denied it later. As a renter, the only reason I am still dealing with the company is because I really like the house I'm renting. I've spoken to homeowners that have used Touchstone's property management services and many of them are unhappy. Some of them have even dumped Touchstone and gone with another company. Bottom line is this company has some really sleazy and dishonest practices. AVOID!! read more

Do not rent from this company! They provide horrible service to the renters, providing little support and can be down right rude at times. The move out policy is also excessive and requires professional cleaning and landscaping receipts which cost my family in excess of half our security deposit; which at this point we have still not received and it has been almost 3 months after our move. I recommend looking elsewhere if you are looking to rent in the Sanford Area. read more

Working with Touchstone Realty to find our rental home was such a terrific experience. They quickly found us just the house that we wanted with a fenced in backyard for our dog. I love the fact that this company is ecology minded and do all of their paperwork digitally to help the environment. Wonderful company, would definitely recommend them for all your rental needs! Give them a call and talk to Debbie, as she was very responsive to our concerns and a delight to work with. read more

Do not rent from Touchstone. Communication is poor. Leaving the rental is a chore and unreasonable. Good luck getting your deposit back. I could go on but they are not worth my time. read more

I see that this company has terrible ratings when it comes to renting property, but one of the brokers we used to purchase property was excellent. I am very picky about who I chose to provide service to I and my family. I met Ms. Lorrie Williams from Touch Stone Realty by accident and I am glad my wife and I found her. We relocated here from another state and was a little leery about the area. Ms. Williams ability to provide a listing of properties in areas that had the best resale value went well above what we had anticipated. We had one week to find a house and Ms. Williams tireless efforts to accommodate my wife and I was impeccable. I know that we looked at a lot of house in many different locations. What I found most impressive is how she took the time to understand what we needed and the concerns we had. She made every effort to ensure that we found the perfect property that would address our needs. If you are ever in need of a hard working dedicated Broker I would highly recommend Ms. Williams. So in closing, the Five Stars are really for Ms. Lorrie Williams but since she works for Touch Stone Realty they get to benefit from this excellent review. read more

Stay away from these awful people. We moved into a filthy house that they refused to clean. We ended up having to pay someone to clean it. The house was infested with spiders and it took weeks to get them to address it. They never respond to calls or emails. They recently hired new people but I am still having to deal with very rude people who want to charge you for everything but give you nothing. STAY AWAY!!!!! read more

As the renter, we feel bad for our landlord. Touchstone just takes their money and does nothing. They don't answer phone calls, don't fix broken things (the one thing that was fixed, they fixed with duct tape..) and our lease has been expired for 7 months but they haven't noticed. If you are looking at using Touchstone as a property manager, please save your money. read more

I wish I could leave zero stars! As a homeowner they are absolutely horrible! The do not return phone calls, they do not notify you if the tenant has bounced checks or has paid late (we happened to find out when no money was deposited to our account), they have yet to provide us with a lease agreement between the tenant and the property management, they did not do the 6 month inspection as we stated we wanted, and more! We have been with them come one year here in Feb and we will not be using them another year. I am hoping we will not have significant damage to our home nor do I hope they try and keep our deposit. Just horrible. read more

Only after I submitted an application for a house through their website and they process my application did they inform me that they do not rent site unseen. No where on their website does it mention this otherwise I would not have paid $40 for the application. After I called them and said I had not seen the house but I could have a friend or family member do it for me they said no it had to be me. Ok, not a problem can I get my money back? The answer I got back was "I don't know I'll have to ask", and we won't know for a few days. That to me is a red flag of a shady ass business. You can't have a policy and enforce a policy that nobody knows about. I would stay away from this place and I will recommend my friends moving to the fort bragg area to avoid them!!! read more

Rented with this sham company for two years. Never had a problem with them until AFTER we moved out. Got charged for damage we didn't do. Shelf in kitchen was broken AND DOCUMENTED on check in. Inside, the house walls showed wear and tear, had marks from the previous family move out, and they took pictures of it all! When we left, we filled in holes from pictures, touched up with paint provided by owners, and had house inspected with Touchstone rep there. After leaving, they charged us for damage and "lost" the move in pictures. They know mostly military rents there and after moving to new assignment, military doesn't have much power in fighting "damage charges." Especially when the company conveniently "loses" the move in documentation. Dirty business. read more

We use Touchstone as our property managers. No issues and their responsiveness to us as owners coupled with the documentation they provide is exactly what we need. Recommend. read more

This company has been the worst we have rented from. We move a lot due to my husband being in the army and have worked with multiple realtors. Touchstone is by far the worst. We moved on a time crunch and chose a house in Carolina lakes (which we love.) When we moved in the house was not cleaned, the gutters were over flowing, the yard was over grown, leaves were everywhere and there was a small water stain in the master bath. All of this we were told would be fixed immediately except for the bathroom issue. We were told if the stain got worse to just inform them and they would fix them. I just cleaned the house my self because I wanted to unpack, it took about 6 weeks after numerous calls for them to get someone to mow and rake the yard (the leaves were literally just raked to the fence and left, the gutters were never done and once the stain (mold) started spreading we put in multiple work notices before they finally came out to do something. By that time it had turned into a massive black spot of mold! They sent someone to "kill" it but I actually had to make another request for them to remove the mold covered drywall and paint it to match. The kitchen sink started leaking and it took them 3 days to replace it. We were told we simply had to go without a sink for over a day. Multiple outlets in the house would not work but they didn't want to address that issue. All in all SOME of the employees were polite but you never knew what you were going to get. They tried to blame every issue we had on us and told us we would need to pay for it. They would take days and sometimes weeks to respond to us. Now that we are moving out they have ridiculous expectations. Never mind that you pay a $200 pet fee you still must get the home/yard treated whether or not you have fleas and ticks. You must have the house and carpet professionally cleaned (which really irritates me considering it was dirty when we moved in!) The cherry on the cake is they didn't inform us we were expected to show the house until 2 hours before someone would be arriving as I am typing this they just called to say they also needed to schedule someone at 12:30 and 1:00 I am expected to be available to let them in. So please do yourself a favor and don't rent from this company! read more