Okay let's start with if I could give them a negative score I would ! Secondly they are an…read moreauthorized retailer and not an actual AT&T ! I went in to purchase a phone that I had already looked everything up online and double checked with an customer service rep over the phone so I knew cost plan and everything . But I decided I wanted to be impatient and pick the phone up in person . So I go to this location and begin processing everything . Add the line , the store personnel unpacks the phone and begins updating the phone not even importing the information yet . When the rep was unable to properly set up my plan she called into AT&T and proceeded to impersonate me ! Instead of advising the customer service rep that she was store personnel ! Like this is insane! Then my original rep from AT&T customer service calls me back as her and I previously discussed Incase the store had an issues or the phone wasn't available.I guess I had an intuition that it would be nonsense ! So I asked the store rep to cancel everything , this woman tells me oh there will be a $55 restocking fee !!! Like I haven't even touched that phone ! They are so unprofessional! When I requested a manager I get told only this lady was available and she was the manager . The lady helping me had slippers on and was in a sweat outfit ! The other in store rep who said she was the manager was in a stained shirt and leggings . Since when does a big company like that not manage personnel and allow the "manager" to be so Sunday clean around the house casually dressed for work ! Ugh I would not go to this location . Update ; spoke with the district manager and he has rectified the situation . Very professional and a pleasure to deal with . Good luck training those employees .

Angel a very rude representative upgraded my husband's phone from prepaid to post paid which was…read moregreat because he needed a new phone, but he couldn't remember his icloud information so she told him come back today 09/22/2026 to put his phine on her macbook in which he did so today she locked his phone and sent him all the way to cherryhill to get it fixed. I then stepped in and call ed the store to speak with and advise her that she locked his phone and she said "I didn't mean to" ok but you did and just sent him on his way so I saked can I speak to a supervisor over her l. She put me in a brief hold and came to the phone stating he is u a meeting and I told her I'll hold she said it'll be 30 minutes and I told her I'll still hold. Now while on hold not one time has she came to the phone as a courtesy to advise me check on me or anything a representative is suppose to do in that nature. So so I called from my other phone and she said yes I see you're and I advised her what's the issue with checking on me she rudely said okay I'm about to hang up now. So I called again she picked up the phone and hung up in my face. Called again no answer. So I called yet again from another phone number and she answered but when she heard my voice she again rudely said I'm going ti hang up amd did just that. However I'm still on the phone waiting for the district manager and the timeAngel a very rude representative upgraded my husband's phone from prepaid to post paid which was great because he needed a new phone, but he couldn't remember his icloud information so she told him come back today 09/22/2026 to put his phine on her macbook in which he did so today she locked his phone and sent him all the way to cherryhill to get it fixed. I then stepped in and call ed the store to speak with and advise her that she locked his phone and she said "I didn't mean to" ok but you did and just sent him on his way so I saked can I speak to a supervisor over her l. She put me in a brief hold and came to the phone stating he is u a meeting and I told her I'll hold she said it'll be 30 minutes and I told her I'll still hold. Now while on hold not one time has she came to the phone as a courtesy to advise me check on me or anything a representative is suppose to do in that nature. So so I called from my other phone and she said yes I see you're on hold.on the other line and I proceeded to ask her why she's not coming back to the line to check on me to give an update about whats going on while Im waiting on the district manager. She then said being very rude Im going to hang up now and did just that and hung up in my face. I called back the phone was picked up and hung up immediately. So I called yet from a different number but as soon as she heard my voice she said I'm going to hang up now. Now I'm still on the phone waiting for a district manager and my timer on my phone says 49 minutes 44 seconds. This is very poor customer service and something needs to be done but I will make sure my husband doesn't go to that store ever again.

I broke my iPhone screen a few weeks ago and neglected to get it fixed. Then one Sunday, the touch…read morescreen stopped working, so I knew I had to finally get it fixed. I dropped my phone off at Konnections, who told me they could fix it. Hours passed and I hadn't heard back from them regarding the progress of my phone. I called multiple times, only for nobody to answer. Finally, close to their closing time, I called and someone picked up. They told me the repair guy ran into some problems and I'd have to pick it up the next day (Monday). I use my phone for work, so this was a big problem for me, but there was nothing I could do about it at that point. The next day, I waited until later in the afternoon to call, to assure that they'd have plenty of time to fix my phone. When I got a hold of someone, they told me they had tried to call me to tell me I could come pick it up. (I later found out they were calling and leaving messages on my cellphone, the one they had in their possession. Instead of calling the number I provided) Anyway, I go to pick up my phone, only to be told that my Home Button just happened to break during the repair (keep in mind, I had no problem with my home button prior to dropping my phone off here) They told me they could replace the home button for an additional $45, on top of the screen repair they charged me $95 for. So, I declined. I didn't want to do any more business with them. I called other repair shops, only to be told that nobody other than Apple can replace an iPhone 7 or newer home button. I was told this by other repair shops just like this one. So I have no idea what Konnections planned on doing for $45 if they couldn't actually replace what they broke. So I made an appointment with Apple. It took an Apple employee 2 seconds to look at my phone screen and notice that it was an inferior product. He noticed the colors were diluted and the calibration was all messed up on the replacement screen I was given. In the end, the damage they did to my phone was unrepairable and Apple ended up giving me an entirely new phone for $150. So I could have saved myself $95. Moral of the sorry, don't go here. They're scam artists.

Traded my phone in for upgrade Dec5 2019. Still to this day I'm getting the run around from the…read morestore manager. Att corporate advised me the phone was kept by them or an employee and never sent to them for credit. It was worth $700. Store manager is saying they are denying my credit but I have a company of tracking. Stay away. This is the second phone I've had issues with with them.

I always trust the Cumberland Mall At&t store for everything related to our cell phones and devices…read more.The staff are very knowledgeable and courteous; I never feel rushed or pressured. A + to the team!

Everyone at the Verizon store are really friendly and they're all very knowledgeable. I've had a…read morelot of experiences with them from buying phones, pre-ordering and billing issues or whatnot. I'm not going to get specific with any of these incidents because there are so many but I've never had an issue with them and they always have answers and correct my issues.

The only Verizon store in south Jersey I will go to now after driving around the entirety of south…read moreJersey trying to get some decent service and actual help, without feeling like I was being sold to "just add a new line". I don't wanna feel like I'm being baited the whole time im in a store that is supposed to be aiding customer service. Made me actually wanna spend money because I wasn't busy feeling like I was getting jerked around. Thank you to the very knowledgeable pleasant army of ladies that stayed around to help my girlfriend and I out.

Super happy with this place! My phone's mic stopped working…read moreand I thought I'd need a whole new phone and new phone plan. Instead, Jen said she would diagnose, and within 15 minutes after we "walked-in" she had it figured out. She just replaced the microphone. Quick fix, super affordable, and saved me a ton of money. Jen is super chill, honest, and didn't try to upsell me on anything I didn't need. My phone works perfectly now--definitely my go‑to spot for ALL electronic devices. Further to this review she also replaced the battery on my boyfriends iPhone 11, his phone was shutting down and no longer holding a charge - she quickly looked to find he would need to get a new phone. He asked "Can't you fix it" She said certainly- Jen replaced with a new battery and updated with the latest update- his phone is in tip top shape- saved him that awful visit to upgrade his phone. It feels refreshing to have confidence in a local business who truly aspires to provide superb customer service. We will be back, as our Apple PC needs a new battery/speaker - see you soon girl.

they just half ass fix your problem & create another while being unclear on the times they're there…read moreto actually pickup your item/items

I sent a repair request for my Ipad 5th Generation; it needed a screen replacement due to a crack…read moreand the touch pad no longer worked. I was sent a reasonable estimate: I couldn't bring the devise for repair until a week later. I dropped it off after noon, on a Saturday and it was explained that it may be not be repairable. I was in the area for only a few hours (I live 45 minutes away) and he promised to evaluate it asap. By 3:00 p.m. it was finished, he had it working correctly and looked like new! Great, friendly service that I will use again and I recommend this business to all of my friends!!

Great experience I had my laptop battery replaced and it was quick and reasonable priceread more