Wish I could give more stars…read more Our family looked for memory care for my father for several months. We visited many, many places, most of which were fine, but when we walked into the Bradford, we knew right away it would be the place for him. In addition to a bright and comfortable environment, the staff is incredible.  They have treated us all like family from the beginning.  Every single employee knows each resident's names and are engaged in their care, from their daily needs to simply holding their hand or listening to them.  The layout of the interior is perfect for the residents, and include thoughtful touches throughout.  There are tables in the corridors for items to be put down or picked up, tactile art on the walls, and moveable benches for those who like to re-arrange things, like my Dad.  Each time we visit it is amazing to see the majority of residents engaged in activities or being tended to while gathered together in the large family room area.  The feeling of love and caring here is real.

I've worked here for 8 years and all I can say is this place is beautiful and one of the best…read moresenior facilities I've worked at in my 20 years in this field. Highly recommend the village at gleannloch for all your senior needs from memory care, skilled nursing, assisted living and independent living.

My mom has lived in an Independent Living apartment at The Villages of Gleannloch Farms for 3…read moreyears and I cannot tell you what a blessing this community has been to her and to our family! The recently remodeled décor is beautiful, warm and inviting and they offer every level of care from independent living cottages and apartments to assisted living, memory care and even skilled nursing. But the staff is what truly sets VGF apart from the rest. The professional and knowledgeable office staff, the fun and creative activities directors, the friendly and accommodating dining team, the nurturing caregivers, the helpful and responsive maintenance teams, the kind and thoughtful onsite pastor, the proactive and caring nurse navigator, the beauty shop gals, the helpful drivers and everyone in between, the VGF staff truly cares about each resident and makes everyone feel right at home!

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

Be ware of this place! We moved our loved one with dementia to their Cypresswood facility with the…read morepromise that they would take care of her. Unfortunately, everything that was told to us was a lie. They just wanted our money without providing any service.

My mom recently moved into the memory care (MC) unit at Novellus Cypresswood. Unfortunately,…read morethrough no fault of Cypresswood, her overall health took a fast downturn not long after she moved in. After a difficult hospitalization, mom was released to her apartment in the MC unit but now with a hospice service. The MC staff, whom I had already seen in previous times to be personable and attentive, were equally so after this big change in mom's condition. For 5-star aides Loretta, Joy, and Joan, it was as important to imbue a positive spirit into their work as to do a professional job with tasks of such as position changes, bathroom care, and bathing and dressing. Despite her weakened state, mom recognized and showed her appreciation of their care with a little joke or a "merci beaucoup." 5-star MC med techs Enos, Carlisa, and Y also greatly helped alleviate mom's suffering by adapting to her changing PRN medication needs. Many others behind the scenes also contributed. Thank you to everyone who extended themselves to meet mom's new and quite different needs as a resident in the MC unit who was also a person in hospice. Mom passed away peacefully on October 26, 2024.

My family's experience with Spring Creek Assisted Living was mixed…read more On the positive side, my mom had a safe, comfortable space during the short time she was there. The food was good, and most of the daytime staff were kind and respectful to our family. We appreciated those individuals who showed care during an incredibly difficult period. However, there were significant issues that overshadowed these positives. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care needs such as turning my mom and helping keep her clean. This was especially concerning given her condition and the fact that hospice staff were present and asking for support. The most distressing issue came after my mom passed away. While she was alive, we fully paid the agreed-upon rate without dispute even though my mom was on 24-hour hospice care. However, after her death--despite the fact that she had lived at Spring Creek for only eight days and was on 24-hour hospice care the entire time--we were still required to pay an additional full 30 days of rent, including room and board and a full level-of-care fee. This was demanded even though the facility no longer provided--and in many cases never had to provide--care, medication administration, or meals. Of course this was outlined in the contracts I had signed while under duress and in crisis. During our immediate period of grief, administration was unwilling to have a compassionate or reasonable conversation about this. Instead, we were met with rigid demands and threats of late fees if payment was not made. At a time when we were mourning, this approach felt deeply lacking in empathy and left us feeling taken advantage of. While Spring Creek may be a good fit for some families, I would strongly encourage others--especially those considering short-term or hospice-related stays--to ask very detailed questions about overnight staffing support and financial policies after a resident's death.

I have been living at Spring Creek Village for almost a year and we are moving out at the end of…read moreJanuary! The promises were wonderful when we were shopping, but the reality has been disappointing and worse. Service has been poor, meals are boring and there is little follow through on promises. They have over medicated my wife, lost some of her medicine and the red "emergency" button in the room did not work when we needed an ambulance. It is now reported that an employee was asked to repair the button in one resident's room and said that since there was a button in the bath and one in the bedroom, he did not need to repair the broken one. And, yes, the manager has heard about each of these and the problems remain. Beautiful facilities, some really nice staff and it looks fantastic, but I am truly excited about our move in a few weeks and have high hopes about improving our circumstances. AND, we are saving over $1,000 a month!

Excellent care .. personnel was very informative as well as patient…read more Front desk was very professional and explained exactly what was going on

I have found the doctors, nurses and entire staff to be very professional. I came in during a very…read morescary time, and they were able to quickly get me testing to get me diagnosed within a week. I have had a good experience with my team here. As I am still working through issues, I feel confident I am in good hands!

I love the Auberge in Kingwood because of the love and passion that is provided here. Their SPARK…read moreprogram truly finds someone's individual SPARK and utilize that for everyday learning and care. The Auberge accepts more than your traditional AL/MC. They accept two person assist, Hoyer lifts, injectables, and other medical conditions. A community that lives by the age in place model that so many other claim. Additionally, we have staff that have been here 16, 18, 20 & 21 years. That's longevity you won't find elsewhere. Not perfect, but striving to do good in this community is top notch!

The food at this place is only surpassed by the amount of love and care the entire staff and…read moremanagement team have for the residents. We have multiple people who have been part of this community for 15 or more years, and still dedicate their love and care to all the residents.

Using Woodhaven Village for respite care for my mother-in-law while we have to go out of town. I…read morewould 100% recommend this facility, they go above and beyond. I cannot say enough good things about the staff and the residents were happy with nothing but good things to say. It is clean, everyone is happy, and well taken care of! Shawna was hands down, absolutely AMAZING!!!!