Medical care was greatly increased by consideration of RN Sheena, who provided excellent care!! I…read morecannot recall her last name but she was assigned to the physical therapy floor (4th floor). If only others would emulate her attention to caring for the patient. Because of Sheena's care, I was discharged ahead of schedule. God Bless her. Then, there are also the physical and occupational therapists, Coltin, Iliana, and McKennzie, again wonderful! Thank you all. Cornell A. Carpenter

Review Title: Severe Medical Misdiagnosis & Violation of Rights…read moreI was brought to this ER in the middle of a life-threatening medical crisis caused by a toxic interaction between my daily Wellbutrin (bupropion), Effexor, and a standard dose of DXM. Wellbutrin is a known potent inhibitor that can cause DXM levels to spike to toxic, dissociative levels. Instead of identifying this pharmacological emergency (Serotonin Syndrome/Toxidrome), the staff dismissed my involuntary physical thrashing and confusion as "behavioral issues." I was denied a medical bed and involuntarily committed to a psych ward for over a week. While there, I was coerced into taking Olanzapine under the threat of a 2-week extension if I refused. This was a documented substance-induced episode, not a psychiatric one. The hospital's failure to screen for this well-known drug interaction led to medical trauma and a total violation of my rights. I am sharing this so others on maintenance medications know this facility may prioritize a psychiatric label over actual toxicological care.

This mega hospital is one of the best! The nursing staff and other support staff are unquestionably…read morethere to provide the best care for patients as well as visitors to this facility. Keep up the excellent work!!

Care. Communication. Respectful to patients in hospital would be nice…read more No patients advocate ever contacted us from local rmh yesterday even though there were 4 calls to/from a Carilion patient advocate in Christiansburg trying to reach somebody in Roanoke At RMH.

Parking is as it is in any medical center... a long walk even with disabled placard. Make sure you…read moreknow what entrance and elevator to take. One size doesn't fit all. You'll save yourself a lot of time because the signs inside can be confusing. It's an old facility so it's easy to get lost. The staff is very friendly and helpful. Some people don't like older facilities. It doesn't have the bells and whistles the newer ones have but it's clean and functional so I don't have an issue with being here.

I have seen multiple doctors and have had wonderful experiences with most of them. I've had…read moresubstantial health problems in the past year and saw Dr. Dennison (neurologist), Dr. Maxymiv (ObGyn), and a gastro doctor (can't remember name). Dr. Maximum was amazing though infertility and my physicals and brought hope to us when we were feeling down through years of battling infertility. My PCP, Heather Ball, is located at the Valley View Office and has been the best doctor I've ever had. She stood up for me when other doctors were calling me crazy and kept searching for answers even when I wanted to give up. Without her, I wouldn't not be as stable as I am today and she truly was amazing to work with! I've enjoyed working with Lewis Gale as a whole!

Lack of care or urgency. 5 hour minimum wait time in er, followed by 3 hour minimum wait in the…read moreroom. Followed by 2 hour wait for discharge. So unless you have 24 hours or better to be SEEN. DONT go here.

I want to take this opportunity to thank the staff on 7west and the director for taking care my…read morewife while she was there on 724 again thank she was pleased with everything and all the staff. The Devontenno and Melendez family

I'm a 100% P&T disabled veteran and my experience with the Salem VA Health Care System has been…read moreunacceptable from the start. When I moved to Virginia and enrolled for care, I made a simple and reasonable request for a male primary care provider because I communicate better that way. That request was ignored and I was assigned a female provider anyway. That set the tone immediately. During my first and only in person appointment, my provider asked basic questions but did not offer any real medical direction. The only consistent answer was medication, even after I explained my history of severe adverse reactions and that I had previously been put on nearly 20 medications at once that I was expected to take long term. When I raised concerns and declined medications based on those past experiences, I was met with visible frustration instead of any effort to explore other options. It didn't feel like a discussion about my care, it felt like pressure to accept the same kind of approach that had already caused serious harm. Those medications caused major problems. I was constantly vomiting to the point I couldn't leave my home, dealing with severe chronic pain, shortness of breath, and worsening symptoms from medications like omeprazole and other prescribed drugs, including highly addictive medications that led to severe withdrawal symptoms when I tried to stop them. The withdrawals were intense and at times felt life threatening. It got so bad that my teeth were literally chipping away while on those medications and I had to see a dentist because of the damage. Instead of addressing any of that with a real plan, I was pushed off to social services, which did not help, and generic programs like yoga or whole health classes. I made it clear during that appointment that I don't feel well most days, yet the only options offered were programs that required me to show up on specific days. When those days came, I was too ill to attend. That disconnect made it clear my condition wasn't being taken seriously. After dealing with that, I requested a basic medical accommodation letter for housing accommodations tied to my service connected disabilities, including PTSD and physical limitations that directly impact my safety and daily functioning in my apartment home. This should have been routine, but instead I was met with delays, deflection, and no resolution after multiple attempts. When I escalated to the Patient Advocate, it didn't fix anything. Instead of helping resolve my requests for basic accommodations like safe pest control, reasonable parking, front door package delivery, and proper notice and entry procedures due to PTSD, the focus shifted to my wording during a stressful moment. That was used against me instead of addressing the actual issue. I did not want to handle any of this over the phone, but that was the only option provided to report these issues. Due to my PTSD and anxiety, any communication other than written communication becomes much harder for me to manage when I am under stress. Being forced into that process only makes it more difficult for me to communicate clearly and explain what is going on. The VA reporting process does not properly accommodate veterans dealing with mental health conditions. At this point I am not asking for anything unreasonable. I am asking for basic medical documentation, a provider who actually listens, and communication that does not make my condition worse. Instead I have been met with resistance at every level, from my provider to the Patient Advocate process. Veterans should not have to fight this hard just to get basic care and support. This has been exhausting, frustrating, and far below what any veteran should experience from a system that is supposed to take care of them. God Bless America Semper Fidelis

I've been a beneficiary of the Salem VAMC since moving here in 2015. While there is a lot of…read morenegative press on access to care, Salem does much better than provide outstanding care - they lead the way on how a VA Medical Center can set the standard for care for Veterans in the United States. I've seen other care areas that did not provide care to the level that most Salem VAMC beneficiaries take for granted. My providers care for me and I feel confident in their assessment of anything I come to them with. I have no problem talking with other Veterans who might not be utilizing their benefits there. I would say that my experience there has been exemplary. I highly recommend the Salem VAMC to anyone who served our country honorably for their care. I appreciate them and trust them with my care.

Was admitted here and hated the way how I was treated by the doctors. They are very unpleasant,…read moredidn't have a clue as to what was going on with me. They were very disorganized and never even informed me of what was going on, like my tests and results. Some of my labs and even meds were not on time. They seem to be avoiding the questions. On top of that, there were several people on the "team" that kept on waking me up every now and then. How many doctors does it take to figure out anything? For heaven's sake, how am I supposed to rest when I am resting? Poor health care ever!

Carilion offers a Sams Club approach to health care at 5 star resort prices. If you have the…read morechoice, drive to TN for any procedure that requires more than basic competence. If my child was in need of surgery I would NEVER put them in Carilion's care.

Mis managed - trying to get someone to return a call after outpatient surgery was impossible…read more Their knowledge of medication is juvenile, and ability to follow the patient's request is void. It's that really good surgeons and Doctors are part of this mismanaged mess!

Great place, doctors are caring and will listen…read more Only downside is one of the receptionist. They have an elderly African-American receptionist who is a pleasant woman, but has hearing loss and lack basic medical knowledge to correct herself. Often times you'll have to repeat yourself or hear her repeat things back you that are completely wrong and odd. It's not just customers, but she's like this with doctors, often repeating information from doctors incorrectly to patients in calls, and causing confusion/misunderstandings. Save yourself the headache and sit at the next available receptionist.