I came here when I totally lost coordination and feeling in my legs and they went straight to worst…read morecase scenario and eliminated everything on the list until they found the cause. 5 days later I am walking on my own and feel 10 times better overall. The Nursing and Housekeeping staff are fantastic, professional, helpful, overall just good people. (Especially, Holly, RN that works on the 5th floor. She actually had time and actually sat down with me and just talked, nothing medical, just small talk) The doctors are very knowledgeable and good at the specific fields, just wish they had better communication between themselves and their patients.

TITLE: Stay away from them. Honestly, I would give them 0 stars if that was an option…read more I had my daughter break her hand (radius and ulna) and drove her to Lewis Gare ER. It was very stressful and scary for us. After waiting almost two hours in Lewis Gale they said they do not have casting capabilities and said they will transfer her to Carilion Roanoke Memorial Hospital. They came with a stretcher, put her on an ambulance and drove her to Carillion 5.7 miles (17 min.). We also told them that our daughter did not hit her head, just broke her arm. We waited 3 h more at Carilion to get the cast done and ended up home around midnight. Couple of months later we get a bill for AMR (American Medical Response) for over $2,400 for the transport of my daughter to Carillion (in the same city). We were not at any point told that a that third party was involved for transport and that the transport is not covered by our insurance. We were not given a chance by Lewis Gale to make an informed decision about transporting our daughter. We could have easily driven my daughter ourselves to the other hospital. We were shocked by this bill and called everywhere to ask for help as we did not have money to pay this bill. Heath Grant, a Patient Safety Advocate at Lewis Gale and his supervisor Laura were not helpful passing the blame for this to AMR and not accepting their responsibility for not informing us that they are scheduling an ambulance transport outside of our insurance coverage. We called our insurance and they said AMR is overcharging for the transport service across the whole U.S. and that they, our insurance, will not pay more than $490 for transport. We sincerely recommend you to avoid Lewis Gale Medical Center as they are sneaky, unprofessional, and unfair, and not willing to accept responsibility for misconduct to us.

I drove over an hour to the Roanoke Carillion ER .. and they are AMAZING! They treated me, my son…read moreand grandson like Royalty! If you ever need the BEST care, I totally recommend this hospital! This will be the hospital I go to from now on even though it's further away.. at least I know I'm in good hands!

This mega hospital is one of the best! The nursing staff and other support staff are unquestionably…read morethere to provide the best care for patients as well as visitors to this facility. Keep up the excellent work!!

Parking is as it is in any medical center... a long walk even with disabled placard. Make sure you…read moreknow what entrance and elevator to take. One size doesn't fit all. You'll save yourself a lot of time because the signs inside can be confusing. It's an old facility so it's easy to get lost. The staff is very friendly and helpful. Some people don't like older facilities. It doesn't have the bells and whistles the newer ones have but it's clean and functional so I don't have an issue with being here.

I have seen multiple doctors and have had wonderful experiences with most of them. I've had…read moresubstantial health problems in the past year and saw Dr. Dennison (neurologist), Dr. Maxymiv (ObGyn), and a gastro doctor (can't remember name). Dr. Maximum was amazing though infertility and my physicals and brought hope to us when we were feeling down through years of battling infertility. My PCP, Heather Ball, is located at the Valley View Office and has been the best doctor I've ever had. She stood up for me when other doctors were calling me crazy and kept searching for answers even when I wanted to give up. Without her, I wouldn't not be as stable as I am today and she truly was amazing to work with! I've enjoyed working with Lewis Gale as a whole!

Lack of care or urgency. 5 hour minimum wait time in er, followed by 3 hour minimum wait in the…read moreroom. Followed by 2 hour wait for discharge. So unless you have 24 hours or better to be SEEN. DONT go here.

I want to take this opportunity to thank the staff on 7west and the director for taking care my…read morewife while she was there on 724 again thank she was pleased with everything and all the staff. The Devontenno and Melendez family

I've been a beneficiary of the Salem VAMC since moving here in 2015. While there is a lot of…read morenegative press on access to care, Salem does much better than provide outstanding care - they lead the way on how a VA Medical Center can set the standard for care for Veterans in the United States. I've seen other care areas that did not provide care to the level that most Salem VAMC beneficiaries take for granted. My providers care for me and I feel confident in their assessment of anything I come to them with. I have no problem talking with other Veterans who might not be utilizing their benefits there. I would say that my experience there has been exemplary. I highly recommend the Salem VAMC to anyone who served our country honorably for their care. I appreciate them and trust them with my care.

Veterans Should Not Have to Fight This Hard for Their Healthcare…read more I am a 100% P&T service connected disabled veteran, and my experience with the Salem VA became so frustrating that I ultimately sought congressional assistance after months of trying to resolve these issues through the VA itself. When I transferred my care to Salem, I requested a male primary care provider but was initially assigned a female provider. I later went through the VA's provider change process, yet even that resulted in conflicting information about who my provider actually was and what was required to complete the reassignment. I explained my history of chronic pain and GI issues, PTSD, anxiety, failed treatments, serious medication side effects, and my desire for a more holistic and preventative approach. Instead of feeling heard and supported, I experienced what I felt was a lack of compassion, including eye rolling from my assigned physician assistant while I was trying to explain my concerns. Regardless of disagreements over treatment, a disabled veteran seeking care should be treated with patience, dignity, and respect. I left feeling that my concerns and treatment goals were not meaningfully addressed. I also spent months trying to obtain an appropriate accommodation letter related to my service connected disabilities. What should have been a straightforward request required repeated messages and follow ups. Communication became another major issue. Because of my PTSD and anxiety, I repeatedly requested written communication for complex medical and administrative matters. Despite explaining why telephone conversations were difficult for me, I continued receiving calls and requests for phone or face to face discussions. The final straw was my chiropractic care, one of the few treatments that consistently improved my daily functioning and quality of life. I warned Salem VA leadership in advance that my authorization was approaching expiration and specifically requested that my care remain uninterrupted. Despite those warnings, my authorization lapsed and I had to pay out of pocket to continue treatment. I repeatedly contacted Primary Care, Community Care, Care Coordination, Patient Advocacy, and Salem VA leadership seeking answers and accountability. After exhausting those channels, I sought assistance through Congressman Ben Cline's office. Salem VA eventually responded to the congressional inquiry, but that process did not provide me with the meaningful resolution or accountability I had spent months seeking. I hold no hatred or ill will toward VA employees. As a Christian, I believe in extending grace because people make mistakes. But grace does not eliminate accountability. I followed the proper channels, documented my concerns, gave advance notice, followed up repeatedly, escalated through leadership, and ultimately sought congressional assistance. I still experienced conflicting information, poor communication, administrative delays, and an avoidable interruption in established care. Veterans should not have to become their own care coordinators or fight this hard for basic communication, continuity of care, compassion, dignity, and accountability. "Let all that you do be done in love." 1 Corinthians 16:14 I sincerely pray Salem VA leadership learns from experiences like mine and improves the system for the veterans who still depend on it. God Bless America Semper Fidelis

Absolutely this place gets more modern and larger but the care and professionalism is subpar at…read morebest. Medical care is terrible.

Was admitted here and hated the way how I was treated by the doctors. They are very unpleasant,…read moredidn't have a clue as to what was going on with me. They were very disorganized and never even informed me of what was going on, like my tests and results. Some of my labs and even meds were not on time. They seem to be avoiding the questions. On top of that, there were several people on the "team" that kept on waking me up every now and then. How many doctors does it take to figure out anything? For heaven's sake, how am I supposed to rest when I am resting? Poor health care ever!

Mis managed - trying to get someone to return a call after outpatient surgery was impossible…read more Their knowledge of medication is juvenile, and ability to follow the patient's request is void. It's that really good surgeons and Doctors are part of this mismanaged mess!

Great place, doctors are caring and will listen…read more Only downside is one of the receptionist. They have an elderly African-American receptionist who is a pleasant woman, but has hearing loss and lack basic medical knowledge to correct herself. Often times you'll have to repeat yourself or hear her repeat things back you that are completely wrong and odd. It's not just customers, but she's like this with doctors, often repeating information from doctors incorrectly to patients in calls, and causing confusion/misunderstandings. Save yourself the headache and sit at the next available receptionist.