I had my terrazzo floors supposedly diamond sanded to the tune of more than $3,000.00. The results were nothing like the results depicted in "before and after" photos here or on Facebook. My floors were clean , but they still looked pretty much the same as before. I was disappointed, but didn't make a fuss. However, in the 3-4 weeks since Total Finish treated my floors, large numbers of deep holes have been appearing in my floor, as if it is disintegrating. This morning so many new holes appeared that I called Lorenzo in a panic. He came by this evening and before even getting from the front door to the living room (while still in entryway) declared that the damage had already been there (even before seeing all of the damage). He then implied that I was lying. I immediately called the realtor and former homeowner IN FRONT of Lorenzo. When the former owner confirmed that the floors were not damaged at the time of sale, Lorenzo again insinuated that I was lying, implying that I wasn't actually talking to the former owner. I then texted several other witnesses who also confirmed the previous condition of my floors, yet Lorenzo refused to even consider that they might have caused the damage. The fact that he appeared to abdicate all responsibility before even seeing the extent of the damage, as well as calling me a liar, was disappointing. This is not the way a decent, honorable, honest, and ethical company does business. I am a nurse and work hard for my money. I don't have $3500 to flush down the drain and then pay even more to fix the damage this company caused. I feel cheated, scammed, insulted, and lied to. He then sent me a partial video in which the guys who actually worked on the floors appear to complain about not being tipped (as I had to go to medical appointment and they were not finished)? I would never hire this company to work on terrazzo floors, and I intend to pursue every avenue of lawful remedy available to me, including but not limited to taking them to court. They claim to offer a guarantee but then appear to attempt to wriggle their way out by falsely claiming any damage was pre-existing. This is not the way our fathers did business. Regardless, the damage present now (with new holes appearing daily) is NOT present in the video they themselves took. Something is seriously wrong with my floors, and these damages and ongoing issues were not present before Total Finish worked on my floors.added photos hope they upload. read more