My tenant in Wilmington called me one afternoon to inform me that there was a leak originating from…read morethe upstairs bathroom that was perforating through the ceiling into the downstairs dining room. Initially, I called a few other plumbers in the area, but since it was a weekend, many of them told me that their next availability would be on Monday. Then I called Roto-Rooter. They were extremely responsive and they dispatched someone that very evening. The plumber was able to diagnose and fix the problem quickly and without hassle. I am highly pleased with the level of efficacy and service provided by Roto-Rooter.

I hired Roto-Rooter to clear a blocked sewer line. After approximately 55 minutes, they told me the…read moreline was "collapsed" and could not be mechanically cleaned, then presented me with a sewer replacement estimate of approximately $10,000, urging me to proceed. Instead, I sought a second opinion. The very next day, another licensed plumbing contractor used heavier-duty sewer equipment and mechanically cleared the same line in less than 10 minutes. The sewer then functioned normally for approximately one week until I chose to replace the line because of existing root intrusion--not because it was collapsed. Based on my experience, the diagnosis and recommendation I received from Roto-Rooter proved to be inaccurate. I paid for a sewer line clearing that was never accomplished, yet was immediately steered toward a costly replacement. Consumers should obtain a second opinion before authorizing expensive sewer replacement work based solely on an initial diagnosis.

Lee was wonderful. He did an incredible job at my business and performed the work on a Saturday…read morewhich was hard to find at other companies. Extremely knowledgeable at the carpet cleaning process. A great experience start to finish! Highly recommend and will definitely use this company for all of my carpet cleaning needs.

Lee came and cleaned the furniture and did a great job. Very pleasant guy! I would definitely…read morecall this company again.

Marlings cleaned my air ducts and were great. The techs were polite & knowledgeable. We noticed…read morethe difference in the air quality right away. Had an issue, which turned out was totally coincidental not caused by anything they did, they came right out, solved the problem and could not have been nicer. Highly recommend!

As a professional home stager, my clients are always in need of a carpet cleaning company. When…read morethey tell me they are going to call the most commonly used (read: cheapest) one, I always stop them immediately. I explain to them how this company is a "turn and burn" and don't spend the time necessary to properly clean their carpets. Then, I tell them to call Marling's. They are on time, properly clean the carpets, spending time to work on stains (unlike the other place) and ensure that the client is happy before leaving. All my clients love them and I even use them for my home. They do an amazing job cleaning the rugs we use for staging and have a quick turn around time. Marling's is the only carpet cleaner we use and we recommend them several times a week.

Absolutely terrible experience. I was quoted one price at the beginning, but once the work was…read morecompleted, the final bill was significantly higher with little to no explanation. It felt like a classic bait-and-switch tactic. The communication was poor, the professionalism was lacking, and getting clear answers about the charges was nearly impossible. The staff seemed more interested in finding ways to add costs than providing honest service. I would not recommend this company to anyone. Make sure you get everything in writing and be extremely careful before agreeing to any work. There are far more trustworthy and professional businesses out there.

New Image Restoration was hired for a fee of $1,000 plus tax to remediate a mold issue measuring 2'…read morex 1' x 2' x 1' located within the wooden structure above the bathroom ceiling (sheetrock). The contractor(s) from New Image Restoration removed and disposed of approx. 2' x 4' x 2' x 4' of the ceiling (sheetrock) that exhibited signs of mold, treated the exposed wood with a mold and mildew killer, identified the source of a leak, and recommended that I hire a plumber. I found the quality of the work to be satisfactory however, the identification of the leak was inaccurate, as no pipes were found to be leaking. The contractors were courteous and presented identification upon request before entering my home. Nevertheless, I consider the cost of the work particularly expensive for seniors given that it represents only (1) component of a (3) part job. Additionally, I was asked to sign a blank contract that stipulated a 50% charge, the cost was not explicitly detailed in the agreement. I had to inquire further to clarify this matter. Despite the fact that New Image Restoration was aware of my insurance company's $500 deductible, I was required to pay (2) both payments of $500 plus. Moreover, I began to receive multiple invoices totaling over $1,500 for services such as drywall repair, patchwork, priming, and painting, which were not performed by New Image Restoration or Super Steamer Carpet. It was also concerning to discover that New Image Restoration billed me through a subcontractor, Super Steamer Carpet, without prior notification regarding the involvement of subcontractors. Ultimately, I found it necessary to hire multiple contractors to complete the work on the ceiling mold issue. This experience has underscored the importance of inquiring about the entire scope of a project, including a comprehensive written description and a complete estimation of costs, accounting for any deductions.

Our home caught fire when we were away. The damage was more than we expected. The Service Master…read moreworkers who responded were wonderful. They reviewed the damage, explained their plan for cleanup and then did what they said. They worked so quickly and let us know what they were doing at every step. They went out of their way to save any mementos from the fire. We would recommend them highly.

On July 23rd we experienced a flood that encompassed our kitchen,great room and dining room thanks…read moreto the hose breaking on the back of the refrigerator. Service Master in Elkton responded quickly and began the cleanup. They are true professionals and worked quickly and efficiently. They returned daily to check on progress and showed up as scheduled. All of our bottom kitchen cabinets had to be removed and Service Master packed up everything and clearly labeled boxes. I can't say enough about the team we worked with. I hope to never have to call them again but highly recommend them.

Great service. Very personal and on time…read more Wonderfull company. I will definitely refer to all of my friends and neighbors.

From the owner: Changing Lives 1 House At A Time!read more