if I could give more stars I would! This is a hidden gem in downtown Genoa - experienced one of the…read morebest massages of my life by Patti. I would recommend you book an appointment for the time she spends with you is so relaxing & yet invigorating at the same time. You will not be disappointed, follow up with a pit stop next door at Flutter and Buzz Coffee Shop for to top off your day.

Such a calming, peaceful spa and friendly staff. Took my daughter here for her birthday and she…read moreloved the service. We will be back!

Absolutely fabulous experience. Beautiful salon, great service and excellent cut and color. Thank…read moreyou so much for your kind service!

Got my mom an appointment for their trip because my sister was sick. Mom said it was a wonderful…read moreexperience!! Color came out fabulous!! It looked awesome but the cut wasn't really what she wanted. She said it would work she just thought it made her look older. She didn't want to say anything so she left happy and not excited! Color was amazing can not say that enough!!

Review: I was visiting a nearby spa, and they referenced…read morethis spa( which I have been to and love) and were gossiping. It seemed to be out of some type of jealously. Being a visitor from out of town, I like to visit spas in the cities I am experiencing since I am a spa junkie. I have visited this spa in the past and absolutely loved the attention. Sadly, my last visit , my physician was booked so I went elsewhere. Caution! If your spa is speaking poorly about a nearby place, ask yourself why? I will see you again! 2 months!

Do not go to this spa. My sister went and was charged 820 which is absolutely outrageous. No…read moreresults whatsoever. this woman did to her made her brows so low, she was having problems seeing. She came to visit me and went to revive spa in San Diego and paid less then half that amount and her brows are back up and seeing results in 4 hours. This place is unethical. Stay away!!

I had such a great experience at Creme! Mary was so quick at responding to my appointment request…read moreand was very kind while doing so. The spa itself is very clean and welcoming. Mary made sure to follow all new safety guidelines and I felt comfortable being there during this "new" time in the world. My brows look better than ever and Mary did a great job in cleaning them up. Also the pricing is perfect for my budget.

Mary was exceptional! She made me feel so welcomed and her spa has this amazing vibe! I went in…read morefor eyebrow services (clean-up, wax and tint) she did an amazing job, I feel so confident now with my new brows. I would definitely recommend her for all your self care needs! I will be going back for a facial in the near future!! so happy I found her!

The staff and therapists here are incredibly kind, skillful and professional. My friends and I…read moreenjoyed our massages. This is a small spa where you enjoy your treatment and move on with your day as opposed to lounging for hours on end.

Please don't book a spa experience here!…read more I rarely leave negative reviews, but this experience was incredibly disappointing. I'll start with the positives: Alex and Pamela were fantastic. Their massages were excellent, and they were the only reason this review is getting 2 stars instead of 1. The gentleman who greeted us in the hotel lobby was also very kind. Unfortunately, everything else fell far below expectations. My husband and I were celebrating our wedding anniversary and originally hoped to book at Edgewood, but their spa was closed for renovations. We asked for a comparable experience and were referred here. At $170pp, we expected something relaxing and upscale. Our appointments were at 1:00pm, and the spa called the day before to let us know we could arrive early to enjoy the amenities. We arrived at 11:00am and were immediately met with an unfriendly attitude from the front desk. Instead of welcoming us, she seemed irritated that we had arrived early, even though the spa had invited us to do so. The "locker room" was another disappointment: 4 lockers inside what was essentially a bathroom. For a couples spa day, having to change and use the restroom in the same cramped space was awkward and far from the experience we expected. When we grabbed towels from the locker room to head to the pool, we were abruptly told we couldn't use them and had to go to the hotel front desk for separate pool towels and a pool key, while wearing spa robes. The pool area itself was also disappointing. The hot tub had dead flies and wasps floating in it, and the overall setting felt more like a hotel entry area than a peaceful spa retreat. We were told to return 10 min before our treatment, so we came back early. We were then informed our "steam room" was ready. In reality, it was a tiny steam shower with enough room for 1 person to sit...not exactly the couples amenity we had imagined. To top it off, the final price was higher than quoted. We booked at $170 per person but were charged $185 per person, plus a 20% gratuity. We were happy to tip our massage therapists, they earned it, but no one explained the additional charge. For $444 total, this experience felt extremely overpriced and underwhelming. If you're looking for a true spa day, I would strongly recommend booking elsewhere.

I have to say without a doubt, this team of professionals are by far the most knowledgeable and…read moreeffective with their skin care services. Candice and her team give excellent advice, and I truly appreciate them. Michelle

As a previous reviewer, Meredith had mentioned, Candice does an ok job (from the one time I…read moreactually had a service- I had no time to assess what she was really like), but her interpersonal skills are lacking to say the least. And this, in the end makes such a HUGE difference. I also own my own business and have a degree in Marketing and Business Management. Customer Service can make or break a business. So no matter how "good" the product is, if your customer service skills are lacking, you'll lose in the end. As Vince Lombardi said, "It takes months to find a customer, seconds to lose one." And in this day and age where so much is word of mouth, it can be a millisecond when treated badly. In this small town, bad customer service severely hurts businesses. I went in to see Candice the first time a few weeks ago and she was a little cold when I walked in. It was all business. Not much eye contact. I thought it was strange considering it was my first time in. She did an ok job. She seemed rushed. But I wanted to give her another shot for a different service. I had a family emergency a few weeks before with someone in the hospital with a stroke and so I cancelled with her a little over 48 hours in advance and rushed to the hospital in AZ. She said, "Ok" on a text; no "so sorry to hear that" or, "When would you like to reschedule?" ....It was just, "Ok". So I had to reach out to her to reschedule later. No biggie. I just rescheduled. I did think it was weird though. It was like she was doing ME a huge favor. But it was the second time that I came in that really started the ball rolling in negative impact. I came through the door and Candice was in the back and she was in a flurry of emotions. She had a family emergency and was shaking and crying a little. Which I get! She said she just wanted to get out of there to be with her son who may have had covid. I could totally empathize having just gone through an emergency. She said she could still do it, but was shaking and kept saying, "I have no time to numb you!". I told her that family comes first and to please just attend to her son and we could reschedule. I had cleared my whole day for this, but I totally understood. She handed me a container of lidocaine and told me to numb my own face 40 minutes before coming in next time...um...ok...I've never numbed myself but...ok...I just was worried for her and her son. Little did I know that from hearing from others, that she has a temper in general. We confirmed a time for me to reschedule by text and I put it in my phone. Only, I put it in as a half an hour later by accident. So, there I was on the morning of my appointment, numbing my own face (with no instruction from her on how to do this exactly), and I get a text with her saying that she would not take any clients 10 minutes late. Hmmm...I realized my mistake and called her to ask if I could still come in (it was 15 minutes past at that point). She was so angry and said she was "annoyed" at me and said that she "wished me luck" in finding a new provider and no goodbye. Wow. So it seems to me that she slams her clients in there back-to-back and has them do their own numbing. It seemed so strange to me at the time, but now I understand because she books her clients back-to-back and doesn't waste her time numbing clients and has them do it themselves. Word to the wise, do not get on her bad side. She has zero empathy for you. She just wants your business. Too bad. I really wanted to give her another try.

I really like the hair care I get at Nectar Beauty. It's nice to be able to schedule online without…read morehaving to call. The atmosphere is great as well, it's upbeat and clean.

I made an appointment with Haili several weeks ago. It was cancelled last minute and my only option…read morewas an appointment 2 weeks out. Very disappointed. Such bad customer service.

Kate is so sweet and she understood what I wanted for my brows. So happy with the results. Very…read morecute studio, highly recommend.

Best leg wax I ever had. Next trying her facials. Easy to book online and delightful experience.read more