During my visit, I came across a gorgeous bag on display that I wanted to purchase. It had visible signs of wear, small stains at the bottom, and a deteriorated tag. It appeared to be used rather than brand new with a price of $371 after discount.
When I approached a staff member and requested a new bag in better condition, I was told it was the last one available. This response raised suspicions regarding why such a defective item was still being offered? It shouldn't even be on display.
Even though this is an outlet store, it's still reasonable to expect a certain level of quality. Specially for a price tag of over $300.
In addition.. While it is not unusual to encounter the occasional sales representative who may come across as rude or pretentious, the treatment we received at this store was far from satisfactory. We felt constantly followed by 1 employee and then profiled by the rest. Customers should not be judged or treated differently based on assumptions or stereotypes.
It was only after the cashier checked us out and requested my phone number to access my shopping history with Tory Burch (this includes boutiques, outlets & website) that their approach suddenly became much nicer. However, by that point, the damage had already been done.
The inventory available was the same one from last years' 2022 outlet holiday collection spread around the store in different spots, so not that much variety at the end of the day...
If you're looking for newer and more stylish items, it might be worth exploring other Tory Burch outlets like Houston, Miami, or Orlando and contacting their stores to get one of their friendly sales reps so they can even source items if they're not available at their outlet store and ship them to you. read more