We ordered a bathroom vanity with "quartz" countertop and was very dissapointed with the quality of the countertop. The "quartz" countertop was unpolished and came with marks all over. When we contacted the company, they sent us to their warehouse saying that they will polish it. My contractor brought it to the warehouse and they refused to polish it. They just rubbed some Vim to erase the marks. So at first the company said that it would be polished, then they called back and retracted by saying it does not come polished. They made no apologies of their failure to inspect the product before releasing it.
However, the more frustrating part was the fact that the woman (Markham location) was extremely rude, unapologetic while talking over me. She actually blamed me for calling them "months" later (in fact, it had been exactly 3 weeks; my contractor picked up the countertop). I asked to speak to the manager and she said no, because they were in China. She was accusatory, uncompromising, and just plain rude. Beware, the price might be right but the quality and service is not at par. read more