This company is a scam. They called me and offered a low price and asked for the credit card for security purposes, and for incidentals caused to the vehicle. It was never stated that there was a cancellation fee, and I was never directed to any terms and conditions on their website. When I called to cancel Joe said it was no problem and to just send an email because sometimes people say they wanted the limo and there was complications after the date. It seems the reason he did this was to avoid telling me about a cancellation fee that was never mentioned, or agreed upon, and to use it as a chance to submit unauthorized charges to my credit card.
He was extremely unprofessional on the phone, and even went as far as to laugh at me and say "good luck getting the charges reversed". When I asked to speak to the manager he refused to give me a name or contact information, after then hanging up on me.
I have since went to the Better Business Bureau and have filed a complaint with my Visa company to have the charges reversed.
Do not hire this company. They are unprofessional and misleading, overall a scam. read more