Thomas Jackson was assigned by Choice Home Warranty to diagnose my A/C unit on Thursday, May 2, 3024. To my surprise, he was able to come out Wednesday evening. He arrived and asked do I no which unit was mine and I said, no, I left that to the experts. I pay him the $85 service fee. He points out my unit and begins to work. He advises me that I'm cleared for a replacement a/c unit but he must send pics. He promised to return on Friday. We'll Thomas was a no show, no call. I called him on Saturday, May 4. 2024, he apologized and promised to return no later than Sunday. He arrives in a bad mood and begins to work
He advised me that he diagnosed the wrong unit Wednesday, pointed to another unit, and began to work. He submitted pics and Choice Home Warranty will contact me. We'll Monday Choice Home Warranty denied my claim because my unit is still under warranty. That's impossible the unit was purchased and installed in 2008. Once again Thomas diagnosed the wrong unit. I appeal the denial, I text Thomas and ask for a refund or return and diagnosis the correct unit. We'll he Ghosted Me, Choice Home Warranty left me hanging. Never have I experienced such bad service in my life. Consumers beware of this guy and I canceled my contract with Choice. read more