had an issue with my car spitting out coolant these got it in got it fixed exceptional service…read moreoverall great experince

I left my suv in 4 wheel drive which made a terrible noise when I turned the wheel all the way…read morewhile driving. I did not realize this was normal because I don't know much about cars. So I dropped it off. You'd imagine that if I didn't know leaving it in 4 wheel drive would make a noise while turning that I would be an easy mark. I was very politely told what the problem was and that there would be no charge. No charge, even though he had to spend time checking out my vehicle.

My wife paid $399.24 for a battery and installation at Lou's Automotive in December 2025. The…read moreinvoice clearly says "4 year warranty on battery." On April 6, the battery would not hold a charge. My wife brought the car in. They tested it and told her the battery was bad. They ordered a replacement and set an appointment for April 10 to swap it under warranty. On April 10, my wife was at the shop. She told him she needs to drive to Toronto on April 18. He knew the deadline. He then changed his story. He said something might be draining the battery. He ran his checks and confirmed nothing was found. He also noticed some moisture on the driver side floor and black duct tape on the roof, but again, nothing was found that would cause the battery to fail. He put the battery on his charger for an hour and a half. The indicator stayed black. Then he told my wife she had to leave the car at his shop for the entire weekend so he could charge it. She asked if the warranty would be honored after that. He said he was not sure. He wanted the car for days with no guarantee of a replacement. She said no. We bought a battery charger at Walmart and charged it overnight at home. The car started fine that day, but the battery still will not hold a charge for long. That is exactly what a bad battery does. On Monday April 13, I called to explain what we did. He said he had no time until April 22. He knew my wife needed the car for April 18. He did not care. I told him I would leave a detailed review. He got upset and hung up on me. He promised a 4 year warranty in writing. The battery failed in 4 months. He ran his checks, found nothing wrong with the car, and still refused to honor the warranty. He knew about our travel deadline and did nothing to help. My wife paid for this battery, she brought the car in twice, and he treated her like that. Do not buy a battery here. Do not trust their warranty. Go somewhere else.

Professional, fair and excellent work and service. Been taking vehicles here for over 20+ yrs and…read morerecommend to family and friends. Excellent

Second time getting oil sprayed here and second time getting screwed never again they do very poor…read morejob missed half my truck cant even take 5 mins to use air compresser and spray dirt off they sprayed right over it brought it back still half job do your self a favor and go somewhere else much better places in town ill be going back to rust check they do way better job

This is my first experience with oil undercoating. Very positive experience. Very cost effective…read more Did a great job. Very friendly fast service. Will and do recommed. Thank you

We have a Thor Diesel Pusher RV with a Freightliner chassis, and we had been getting the "low…read morecoolant" message on our dashboard. We arrived in Sault Ste. Marie on Sunday and stayed at the KOA. I drove my car to TMS Truck Centre at 8:00 AM when they opened Monday morning and spoke to Dillion in customer service. I told him the issue and that we were staying in town a couple of days on our cross Canada RV trip. He told me to bring the RV in at noon, and they would look at it. They did a pressure test on the coolant system and found the leak, and I was able to pick up our RV at 4:30 that day. TMS Truck Centre has great customer service, and the repair was completed in a timely manner. I highly recommend TMS Truck Centre.

Emergency visit while visiting the Sault. The service advisors listened, and helped me so I could…read moreget home. World Cars Hyundai has a stellar foreman who didn't hide in the repair area. He came out,and explained to most customers what their car needed,or had done to it.

I know first hand of Victor Alfano team doing the most effective and thorough repair I've ever…read moreexperienced on my vehicle. His attention to detail is superb and pricing was better than reasonable. Service was exemplary and skills surpassed my expectations. His quote was honourable and his business is highly recommended!

I recently got into an accident with my vehicle which is only a few months old. I had it repaired…read moreby Alfanos and the work they did is exceptional. The work performed involved the front end and matching the paint and I can't tell where the damage was whatsoever. Victor was very thorough and his customer service was excellent as well as he kept me updated during the entire process. If you're looking for any autobody work and/or painting I can't recommend this business enough

They repaired my F150 a couple of years ago for deer car damage. Then recently I had a issue with…read morethe repair parts from Ford that they used to repair my door. Without hesitation they investigated and contacted Ford regarding the replacement part. The part was past the warranty period, they informed me. They went ahead and repaired the affected area of the door anyway at no cost to me. I give this company a 5 star plus rating! Dana and the staff were Friendly, courtious, professional and timely. excellent company!

Brought my car in to get some dings out of my door. What a great job. I highly recommend them. Will…read moreuse again.

Gail Joy Investments was my saving grace this past weekend! The customer service was over the moon…read moreand the quality of work was astounding. My friend and I were driving from Thunder Bay to Sudbury, when we suddenly had unexpected car troubles in Wawa. Unfortunately we were unable to find help in Wawa, so we decided to try to make it to Sault Ste Marie to get the car checked out. I called GJI around 4:30, and they told me they closed at 5pm as that was when the parts store closed. I luckily arrived in SSM by 4:56, and was able to get there before they closed. The owner was incredibly helpful and accommodating, especially after we explained our situation. He made a personal call to the parts store, got the part we needed and installed it all in less than an hour and in a torrential downpour. We were able to make it to Sudbury that night safely, all thanks to Gail Joy Investments. I will be forever grateful to GJI, and HIGHLY recommend them to anyone in Sault Ste Marie!!! THANK YOU Gail Joy Investments, I have nothing but good things to say!