My old washing machine was broken. Zachary and his colleague help me recycling the old machine and…read moreinstalling the new one. My old washing machine and dryer were huge (one piece), it was really hard to move it out from my apartment's bathroom. Zachary and his colleague tried really hard and took them a lot of time and they got it done. The charge is very reasonable Recycling old washer and dryer: $60.00 Installation (including dryer vent hose and clamps): $139.00

Came to our home to repair an old dryer and was able to pick up a new part and complete the job…read morepromptly. Friendly service.

We have dealt with Chris twice now on two different appliances and find his experience and honesty…read moretruly refreshing. Our trust level is five stars.

Top-notch service from Chris who texted when he was on his way. Loved that he knew right away it…read morewas the drain pump to replace in our washing machine. He was also very prompt about returning with the right part (which he had to pick up in Vancouver) and getting the washing machine all back together, all the while *cleaning parts* as he went! Very reasonable rate, friendly and knowledgeable service. He even wears shoe booties in my house and uses hand sanitizer without being asked.

I called Andy to repair an old dishwasher that wasn't draining despite trying a few reset options…read moreand other quick fixes as suggested in the manual. He was very upfront about his quote, which was higher than some, but definitely not unreasonable, so we decided to give this business a try. He and his wife donned slippers and masks when they arrived which made us feel more comfortable about having two people in our house during Covid - 19. It turned out the problem with our dishwasher was quite the enigma, but Andy wasn't going to let it defeat him! The repair took longer than expected, but Andy did not charge us a whole lot more than the estimate. He wasn't about to guarantee the length of the fix, and rightly so given the age of the dishwasher. He did however, advise us to call him if we needed new appliances, and he called us the next day to confirm the dishwasher was still working. Excellent customer service and I would hire Andy again.

Andy is responsive, very honest, and funny. He is realized that we didn't need to change out our…read morerefrigerator fan but instead a simple, less expensive fix would do the trick. He works with his wife who is also kind and professional, and we recommend both of them. They're a great example of a small business that is worthy of your support.

I have arranged for Shane to come and help fix my Fisher & Paykel fridge based on the reviews here…read more I have informed him of the F2 error which I've informed him as defrost error. Customer support: Shane was very accommodating in terms of scheduling/ changing appointment. He also called back really promptly. Services: Shane was unable to resolve the problem for me. He pulled the fridge out and looked at the back where the compressor was, checked the resistance, and said I needed a new fridge. He also said it could be computer board error and would be very pricey and may cost as much as a new fridge. I wasn't convinced as my fridge is relatively new (5 years) and on the market now is still around $3000. I sought a 2nd opinion with another company (that was recommended by a hardware store that said that other company services Fisher & Paykel appliances). The other repair company came and fixed it within 30 minutes (they knew exactly what was wrong based on the error code; it was simply the defrosting element that malfunctioned.. hence defrost error, my fridge has no more error since the element was replaced). Cost: He offered one of the most competitive call-out rate. He charged me for the call out rate and didn't charge me for labour since he couldn't resolve my issue. Overall, I appreciated the customer service and the courtesy of not having charged labour. But I did have to call for another company and according to them was a simple fix hence the lower rating.

Trustworthy, reliable and honest appliance repair guy. I searched at different repair places and…read moremost came in higher that would be why wouldn't I just buy a new appliance, but Shane from aspen appliance did a great job fixing our front load washer. He had mentioned also he used to be the service person for Samsung which ensured to me I made the right choice for my repair. I highly recommend him! Thank you SHANE for fixing our washer and giving us tips for our machine!!

Sharone arrived on time, dismantled the dryer and clearly described what work needed to be done…read more Then he showed me the cost of newl rollers, a pulley and belt. One hour later the work was completed. Sharone professional and personable. Definitely will contact him again when needed. Five Stars well deserved.

I called them based on reviews on yelp and google. Sharon and Hansen came to our place to check on…read moreour malfunctioning LG washer; they quickly diagnosed the issue, provided an estimate and let us know when they would return to repair it. They ordered the part on our behalf and came back to repair our washer. They were on time, courteous and professional. I appreciate their professionalism, honesty and the very reasonable charge. When looking for appliance repair (or car repair), I value competency and honesty above all and I am happy to have found Loyalty Appliance Repair. I will recommend them to all my friends and colleagues.

I emailed about my broken washing machine and they called back the same day. They gave me a three…read morehour block in which they would come the next day. Great technician fixed it in no time at all. Highly recommend and I will absolutely use them in the future.

Peter is awesome! Not many people would come out on a Sunday night, he's very good. And he will…read moregive you a good deal if you want to purchase an appliance

Our washer broke down and TIM came to fix it, and it was such a great experience!…read moreHe was on time, professional, friendly and an absolute expert. He fixed it in no time and we were so relieved, thank you Tim!

Sergiy was great. He fit us in between two scheduled calls to have a quick look at our machine. He…read morechecked the same components Google suggests as likely culprits for our symptoms and quickly assessed that the simple fixes wouldn't help us and that it was time to replace our old machine. He then gave us plenty of advice on what to look for in a new machine without pushing any particular brand. While we still had a pay a service, it was money well spent because I now feel we can make an informed decision to replace our machine.

Communicative and reliable, with considerate follow up. Showed great knowledge of LG fridge…read morewaterline connection and disconnect. Also looked at washer and diagnoses issue. Really enjoyed maxim , he was professional and cleaned up after himself. Warm and reliable, would recommend his service .