Absolutely terrible from the overpriced, poor quality products through the uneducated pushy…read moreemployee's. I would not recommend this place to anyone for any reason

Update: we just left the Lawerence location, much different experience than when I first came…read morehere. When I first came here it was welcoming, helpful and eager a guy with a beard helped us and everyone else seemed friendly with smiles, good feeling. So this time my hubby and I went and there was 3 people there an Indian like girl, a white guy who gave shaggy vibes and a white guy with a red beard. When we entered the store we did not get a welcome instead it was looks like I don't wanna help them u do it and it was a guy who we dealt with before in the store. The shaggy guy was the one who sold us the "Magic" in Topeka- so yeah! The other two were stand offish like we entered the wrong store . I am not going to patronize a place that holds back on it service toward me. I may give it one more go, and hopefully they read this and get it together. If things have not improved then I have to cancel them stay tuned.

Came here like 5 days ago and they was closed due to "remodeling" and they had kids in the store…read morewhile doing it. Said they would reopen Wednesday October 12th and I came Thursday October 13th to buy something and they was closed but the website says there open.

BE CAREFUL! These guys sell defective merchandise and refuse to make good on them. I bought a…read moreback up battery for my Nautilus Mini, a Spinner II. It was unboxed on display and appeared fully charged. The charge lasted about 3 hours - should have been a full day. I recharged completely and got about another 3 hours. The very next day, it shorted out and was completely worthless. Gave off a smell like used fireworks. Took it back in and all they could say was "All sales final." I could understand that if it was something I simply didn't like, or bought by mistake, but this was defective merchandise! 0/10 - DO NOT RECOMMEND!

I love juicy vape lounge. But recently they are out of stock on so many products. I bought their…read moremost expensive vape and I think my lungs are going to explode. I want to return it but they said it has to be defective. I think overkill which could kill me is defective in my book. Their staff is knowledgeable and nice. But their house juices seem not to have much flavor like they used too. I used the caliburn koko for a very long time and recently seems like the juice is stale after a couple weeks. Kinda odd. Hope they get back to the old way of doing things and running their business cause this new way is ruining their business. Especially if you have to tell customers that they don't have half their juice or three different coils and 3 different pods one is looking for. Not so juicy anymore. Kinda a stale approach on things as of late. Written 9/1/23

Super polite and knowledgeable lady behind the counter. She was so patient teaching me how to use…read morethe new Vape I bought (totally different from my last one). Will definitely shop here again

Went in there and there were about 8 people standing around, talking about the Charlie Kirk death…read more Laughing about it and saying they could care less. Plus cussing up a storm. Very unprofessional and I will never return to this store.

Sold me a vape after I asked about its pod replacement availability. They assured me they had them…read moreavailable. Soon after they sold me simular looking pods replacements but incompatible. Yes I showed them the device at the time of purchase. They refused an exchange or return as directed by the manager when I came back with the receipt. They then informed me they did not carry the correct replacements. They made no attempt to correct any problems.