Jon and his crew are top notch (pun intended). I could write a novel about all the ways they are above and beyond any level of service in Florida but I'll do my best to keep it shorter... but only slightly. How did I meet them? My neighbor had a pipe leak that they were working on and thought it might be best to check the neighboring units in case they were impacted (my HOA didn't tell me they did). Top Flight came over and tested and I had significant moisture. They were so empathetic to my situation and worked around my schedule to come in and set up fans. Their staff (Britney stands out) is ON TIME and COMMUNICATIVE (which no one is in Florida). They were clear with communication, patient when I was stressed and went above and beyond what they needed to in order to ensure my home was in good shape. They didn't just stop when their work was done. Jon spent hours on the phone with me guiding me on how to deal with insurance and even put me in touch with a phenomenal construction company who provides the same level of white glove service. Given how long fans had to be in my home the staff became family. I had a lot going on and was comfortable enough to leave my door unlocked so they could come and go as they needed since I knew they were going above and beyond for me. The Top Flight team became family. I always stocked the fridge for them and made sure they were hydrated... It's rare that you are said when a service team is done in your house but I actually missed seeing them every day. On top of how timely, polite and communicative they were they also were extremely careful in the home. They left everything cleaner than when they arrived and were just such a pleasure to be around. They always were optimistic and happy and made a stressful situation far more manageable. I know my neighbor and I still plan to do a BBQ with the staff because they just became that integrated in our lives. Simply put they saved me... from stress, money and whacko contractors who don't respect your time. I am forever in debt to them and would recommend them to anyone!!! Thank you Top Flight!!! read more

Responded Immediately, Worked Well with plumbers and others, provided what was needed for insurance, Planned with well with me on how to go about the work. Did work beyond the estimate and stayed within budget. I live out of state, I asked the plumber who responded to the leak who he would recommend and Jon / Top Flight was it. I called- they responded quickly,and came the next day after consluting with plumbers and me to save the weekend/overtime charges. His crew communicated well with me, took needed pics, came back to get info for the insurance company Jon and his office team were easy to work with and I trusted everything they did. The contractor I hired to complete things was complimentary of Top Flights work too. read more

I was very happy with the service from Jon at Top Flight. Professional, friendly and knowledgeable. I would high recommend their services

I had some concerns about a possible leak and mold issue. I called Top Flight and Jon came to my home the very next day to take a look. He was on time and his kind demeanor immediately put me at ease. Jon is very professional and knowledgeable. I felt like I was talking with a friend I could trust. I would 100% recommend Top Flight! Thank you Jon! Alison P. read more

Jon is the man and Top Flight is the only call you need to make. His communication is outstanding. I have been out of town and had incurred water damage in my unit. Jon was so professional and kept me up to date on the progress that was made by him and his team. Dont hesitate, they are the best in this business. Best, Rob B. read more

I cannot say enough about Jon & Eric of Top Flight also their workers! Recently we experienced a severe rain and wind storm unfortunately or condo experienced some water damage. Top Flight appeared at our door to remove the necessary materials and bring in additional equipment. The following day they returned to check on what took place and reassured us things were going well and some equipment would b removed. They are efficient, thorough and a pleasure to deal with. They answered all our questions and could not b more forthcoming. Thank you Top Flight for your professionalism. read more

Definitely highly recommend Top Flight Restoration this business provided our water damage inspection service. John who arrived is very professional, diligent, passionate about his work and responsive. He guided us through the report and was able to make it understandable for us. John went out of his way to help us out and guide us in all aspects very pleased with his work highly suggest!! read more

After dealing with numerous plumbers about a broken water pipe which seemed to get worse with each assessment, Jon Ogden gave us piece of mind with his assurance and professionalism in dealing with the matter. Instead of explaining the situation as the others did, he went right to work, was able to track down the root of the problem, showed us the broken pipe and set up the equipment needed to remediate the problem. He stayed in constant contact with us. He was fair and extremely reliable. read more

We had a large mold problem in our house. Top flight did an outstanding job mitigating and getting rid of the mold problem. Their communication with me was always extremely responsive, friendly, and technically informative. Hopefully, you will not have a mold problem, but if you do, I highly recommend Top Flight for to get an outstanding job done properly. read more

Most times I am apprehensive of believing online reviews but on this one just trust me...you will never look over your shoulder with regret! After discovering a huge (water) issue in our bathroom/laundry room TOP FLIGHT was recommended to us by our contractor. We knew nothing about water damage and all the issue that come along with water damage. From the very beginning to the end they were amazing! So very knowledgeable and honest. John one of the partners went above and beyond. Nothing was too much for him to do or answer. You will never look back on your decision should you need someone to help you when you have a water issue. read more

Very impressed with Jon Ogden and the team at Top Flight Property Restoration. My fire sprinkler sprung a leak while I was out of town and the Top Flight team was called in to deal with the water damage. I was super anxious having to deal with this whole situation over the phone rather than in person, but Jon made sure to explain every step of the restoration process, and made sure I was kept up-to-date as to all that was going on, easing my anxiety over not physically being present during the clean-up process. I returned home the next morning and the team promptly returned to pull up the damaged floors and ensure everything was going according to plan as far as the dryout process goes. Everyone on their team was super professional and kind, making an otherwise bad situation far less awful terrible. I would absolutely recommend the Top Flight team for any water mitigation needs. read more