I had to get a crown a few weeks ago, so I scheduled an appointment. I had the dental work and a…read moretemporary crown put on and was scheduled to get the permanent crown in a couple of weeks. I had researched same day crowns but I found that they were not as strong as the ones that have to be custom made. The temporary crown was very strong and never came off. Dr Castillo fitted it just fine. Today I went back for the permanent crown. I opted to not have any pain killers and I didn't even need them!. Dr. Castillo did a wonderful job and made sure that my bite was correct. He is very meticulous in getting everything just right. Thanks to this dentist office for always taking time to explain everything. I am no longer afraid of going to the dentist!

I went to Dr. Castillo for SEVERE pain of a broken tooth that I let get out of hand because of…read moredental anxiety. The staff understood my hesitation and did everything to keep me calm. At intake, the nurse that took my X-rays explained everything and even kept my mind preoccupied by making side conversation and making me laugh. Once I was evaluated and spoke to Dr. Castillo he explained my options and how he would like to proceed. He explained my options and prescribed a heavy antibiotic and stronger pain medication because my infection was severe. After a week of medication, I was scheduled for an extraction and the staff continued to provide the best customer service. The front office kept me calm and the nurse checked on me regularly as I took a sedative for the anxiety. Although I don't remember much of the procedure, the healing process has been easy. I had minimal bleeding, minor pain, and almost back to normal 2 days later. I will continue to visit Dr. Castillo and his staff! I feel so much better about dental visits.

They lied about me needing a cavity filled I found out I had no cavity by an other dentists . I…read morealso had a wrong crown put on very dishonest dentists don't recommend this place .

Good experience. Relaxed. Waiting room is really nice and the staff is also chill and friendly.read more

I went to this office for a consultation. I needed a retreatment and a root canal according to the…read morex-rays. The reason I came to this place is because I see that commercial late at night and figured I would give it a try since it's near my home. For me it is important that a office is maintained and that the front desk are friendly. Also, that the DDS makes me feel comfortable and safe. The front desk don't greet and don't say "thank you..." The room I was in had a water leak stain on the ceiling and a light fixture was a bit dangling. The trim of the door was rotten. When the DDS came in, his handshake was soft, LIMP. He doesn't look into the eyes and seems to be bothered by questions. He was probably in the room for under two minutes. The assistant (a sweet young girl) gave me the treatment plan and expressed that the DDS takes about 15 minutes for a root canal. NO THANK YOU. I ended up going to a SPECIALIST (endodontist) for those treatments. For this reason I give this place a low rating.

My wife had a molar extracted; next day another molar broke and I called immediately and asked the…read moreoffice to check with the doctor. They wouldn't and made another appointment. Dentist suggested a bridge costing some $3200. But they wanted cash, won't accept credit card or check. I had to go the bank to pay them; this was supposedly for a 10% discount. When I left the office to get the cash they told my wife if I'm not back in 15 minutes with the cash, it will be rescheduled. So rude. I have been a professor for 50 years at UTRGV and I educated nearly half of the graduates here. I was so humiliated. Prof. John P Abraham Ps I have no complaints about the doctor, it's office staff so rude. Why would they need currency, not a check?

I had to change providers due to billing and scheduling issues. The front desk attempted to charge…read moreme for X-rays even though my insurance clearly shows a $0 copay for X-rays. When I asked whether the X-rays were truly necessary, I was told yes, despite them being for preventive purposes or to encourage a procedure involving drilling in my jaw, which I do not consent to due to prior surgery.

the clinic is very nice & Clean.. outside is look ok. people in the counter are friendly & nice..read more

Dr. Zacarias is hands down the greatest dentist I have ever had. The moment you walk in, his staff…read moremakes you feel welcomed and absolutely wonderful. Dr. Zacarias is very professional, kind, gentle, very methodical in his work and every single minute you can tell he is in good spirits doing the best to get an extraordinary job. I am very comfortable I am able to trust him every time I have to visit him. I definitely recommend him as as always going above and beyond. Thank you so much! Pamela Montemayor

Not trying to sound cliche or commercial, I honestly do not even have adequate words for the…read moreexperience that we had with Dr. Zacarias and the entire dental staff. My 4 year old daughter had her first visit and it was a magnificent experience for both of us. I was referred to Dr. Zacarias... I was hoping for the best, but I was still anxious and skeptical. Within moments of meeting Dr. Zacarias , I felt 2000% sure we were at the right place, that he would take care of her... THE RIGHT WAY. I will never take my child to another dentist. I truly feel so blessed to have been referred to him. He is absolutely wonderful, an angel. He will take care of your children. He will make sure they are healthy. He will take care of their teeth. He will make sure you trust him, that you understand everything he is doing. He walks you through everything. Sounds hard to believe, doesn't it?... but it is the truth. Thank you so very much, Dr. Zacarias, You are a blessing. I cannot say it enough - THANK YOU!!

I moved from San Antonio and went to Dr. Baker for the first time for a yearly dental cleaning and…read morex-rays with dental evaluation that I have to say was very thorough. Dr. Baker explained everything I needed to have corrected which included to crowns on my back lower molars. I had the two crowns finished today and I could not be happier. Excellent dentist and friendly staff. The dental assistant had the most calming voice that helped me considerably, since dental procedures tend to make me nervous. I'm also always seen on time and the office promptly billed my insurance. If you want a dentist with years of experience, I highly recommend Dr. Baker.

I called my fellow community garden member when my front tooth snapped but had never before been to…read morehis office. His wife, daughters and professional, friendly staff made for a wonderful experience. And I'm beyond happy with Dr. Baker's work! Highly recommend.

We have been waiting for almost 2 hours for a cleaning!!! This is unacceptable!! Never coming back!read more

I'm extremely disappointed with Brident, and after my most recent visit, I will not be bringing my…read moresecond child here as originally planned. I currently have one child in braces, and what used to take about 20 minutes somehow turned into a two-hour appointment this time. When I asked the front staff for an update, they responded with attitude and absolutely no effort to actually check what was going on. The front lobby staff are consistently rude, dismissive, and condescending. Every visit, I watch them talk down to clients, embarrass people about payments in front of the entire lobby, and accuse families of being behind--only to be proven wrong when the client shows screenshots of their payment. It seems like their system doesn't update fast, but instead of handling it respectfully, they immediately assume the worst and berate people. It's unprofessional and uncomfortable to witness. As for why my son's appointment took so long? They had to remove and reinstall four brackets because they "weren't aligned correctly." Having to redo multiple brackets less than a year into treatment doesn't sound normal. I don't understand why they don't communicate the procedure with the parents before they proceed on doing something like this. The removal was painful for my son, they pried the brackets off without dissolving the adhesive and then spent almost an hour drilling away leftover glue. It makes me question whether they even put them on correctly in the first place. Their prices might look a little cheaper upfront, but trust me--the lack of professionalism, rude staff, long wait times, and questionable quality of work make it absolutely not worth it. I'm taking my business elsewhere, and I recommend other parents think twice before choosing this place.

I have been coming here since I was little had my kids and brought them here very good people and…read moreDr Joey a loving person he makes you feel like home now my grandkids also come here and they love it here my granddaughter that is special she loves it she not scared very kind people doctors and staff I totally recommend him for adults and kids he top best in the RGV very nice and very caring person

I left a review for this place about 6 months ago, but they took it down. What a surprise. That's…read morethe only thing they know how to do. I went there for an intake appointment where I didn't get a cleaning cause the technician had just left, but they still charged it on my insurance. All they want is your money. They are racist and sexist. Don't go in there looking nice if you're a woman cause that bitch Nancy is gonna tear you apart. That's what insecure people do, Nancy. Some of the most ignorant people I have ever met. Talking down to me the entire time. Worst place ever. The doctor felt emasculated because I knew a few words and could keep up and had actual questions. He couldn't handle me calling him racist to his face after he was being racist so he left. David Longoria is a pathetic coward. Oh and I tried to unsubscribe from their mailing list to no avail.

I had a very disappointing experience at Lakes Family Dental today…read more I scheduled what I expected to be a routine exam and possible cleaning. After my X-rays and photos were taken, the dentist discussed my treatment plan while there were four other staff members in the room. I found this extremely uncomfortable and overwhelming, especially for a private healthcare discussion. Afterward, I was taken into an office to discuss costs. Instead of focusing on my immediate concerns, I was presented with a treatment plan totaling nearly $9,000. It felt more like sitting in a sales office at a dealership than being at a dental appointment. When I explained that I only wanted to pay for today's visit and was not interested in moving forward with the proposed treatment at that time, I felt pressured to finance the procedures and repeatedly asked why I wasn't proceeding. The interaction became even more upsetting when a manager made a comment along the lines of, "Well, it's your health, not mine. You're the one with six cavities." Regardless of the condition of a patient's teeth, no one should feel judged, pressured, or shamed into making a financial decision on the spot. I left feeling frustrated, embarrassed, and in tears. I understand dental treatment can be expensive, but patients deserve to be treated with compassion, respect, and without high-pressure sales tactics. Unfortunately, that was not my experience here. Also, the manager said I owed $126 for today's visit and then after I said no after everything; she claimed I owed $315 and that my insurance company would send a check of difference. I've had my insurance for 2+ years and I've never had that happen anywhere I've been. I'll definitely be reporting them if I don't receive my check in the mail.

June 2025 went to The Lakes Family dental to replace my dentures. They run my credit when I didn't…read moreknow they had. July, I received a statement from a credit company where The lake Family Dental made a credit card under my name for a total of $8,000 and payment was due. I called both offices, I was told that is how they work. I am paying $280 monthly. By October my Dentures came in. They were painful to use so they asked me to come the next day. I shared I WAS NOT happy with them; the teeth were so little. I kept telling Dr. Alvarado my concerns, but he was so rude telling me the teeth look good for women my age and I needed to get a facelift or fillers. He questioned me why I wanted such big buck teeth. I kept saying I was unhappy with the dentures, he just kept arguing and persisting. I didn't know what to do so I put my head down, crying, wanted to walk out of the room, but I wouldn't have teeth. After a while Dr Alvarado said OK if you want big buck teeth, I will make them SO BIG so everyone can see what you wanted. He made me feel so bad I cried and that is when he stopped yelling at me. They said they would only fix the top ones, not the bottom ones. The Bottom ones have a metal bar in them that can't get adjusted, so that is what causes pain/discomfort. When I went to pick up the dentures I spoke to the Finance person, before going to the room and told her how the Doctor had treated me and that I dissatisfied with the teeth. She called in a manger where they tried to convince me the Doctor is in a lot of stress/frustration. I told her he still doesn't have the right to speak to me the way he had. The tech in the room was the same as before and stated everything was true. January my dentures came in, and they made me sign a paper they are not going to replace/adjust them. I have not used them since because they are painful and I am too scared to return. I am still paying $280 monthly and using my old dentures. I have never experienced this.

Service was exceptional, from the staff scheduling my appointments to the excellent work the…read moredentist provided. Two weeks ago I had a cleaning done and it was the first time in a long time that did not feel any discomfort on a cleaning. Today I had three fillings done and it was no exception. The service was excellent and fast, and again no discomfort what so ever. I can honestly say now that I enjoy going to the dentist. I seldom write any reviews on anything, however I felt this merits one. I highly recommend them.

From the owner: McAllen Dental Care is McAllen,TX's premier dental practice. Our dentists are very highly trained…read moreand participate in on-going dental education. Because of our dedication to ongoing training, we are able to give you the most gentle and up-to-date treatment possible in dealing with all aspects of dental care. The same is true of our dental assistants, dental hygienists, dental technicians, and dental therapists. We pride ourselves on having the most gentle and caring dentists in the area, and our highest priority is, and always will be, providing the highest-quality, most up-to-date dental care, great service, and affordable prices to our patients.