I had to change providers due to billing and scheduling issues. The front desk attempted to charge…read moreme for X-rays even though my insurance clearly shows a $0 copay for X-rays. When I asked whether the X-rays were truly necessary, I was told yes, despite them being for preventive purposes or to encourage a procedure involving drilling in my jaw, which I do not consent to due to prior surgery.

the clinic is very nice & Clean.. outside is look ok. people in the counter are friendly & nice..read more

I went to this office for a consultation. I needed a retreatment and a root canal according to the…read morex-rays. The reason I came to this place is because I see that commercial late at night and figured I would give it a try since it's near my home. For me it is important that a office is maintained and that the front desk are friendly. Also, that the DDS makes me feel comfortable and safe. The front desk don't greet and don't say "thank you..." The room I was in had a water leak stain on the ceiling and a light fixture was a bit dangling. The trim of the door was rotten. When the DDS came in, his handshake was soft, LIMP. He doesn't look into the eyes and seems to be bothered by questions. He was probably in the room for under two minutes. The assistant (a sweet young girl) gave me the treatment plan and expressed that the DDS takes about 15 minutes for a root canal. NO THANK YOU. I ended up going to a SPECIALIST (endodontist) for those treatments. For this reason I give this place a low rating.

My wife had a molar extracted; next day another molar broke and I called immediately and asked the…read moreoffice to check with the doctor. They wouldn't and made another appointment. Dentist suggested a bridge costing some $3200. But they wanted cash, won't accept credit card or check. I had to go the bank to pay them; this was supposedly for a 10% discount. When I left the office to get the cash they told my wife if I'm not back in 15 minutes with the cash, it will be rescheduled. So rude. I have been a professor for 50 years at UTRGV and I educated nearly half of the graduates here. I was so humiliated. Prof. John P Abraham Ps I have no complaints about the doctor, it's office staff so rude. Why would they need currency, not a check?

I had to get a crown a few weeks ago, so I scheduled an appointment. I had the dental work and a…read moretemporary crown put on and was scheduled to get the permanent crown in a couple of weeks. I had researched same day crowns but I found that they were not as strong as the ones that have to be custom made. The temporary crown was very strong and never came off. Dr Castillo fitted it just fine. Today I went back for the permanent crown. I opted to not have any pain killers and I didn't even need them!. Dr. Castillo did a wonderful job and made sure that my bite was correct. He is very meticulous in getting everything just right. Thanks to this dentist office for always taking time to explain everything. I am no longer afraid of going to the dentist!

I went to Dr. Castillo for SEVERE pain of a broken tooth that I let get out of hand because of…read moredental anxiety. The staff understood my hesitation and did everything to keep me calm. At intake, the nurse that took my X-rays explained everything and even kept my mind preoccupied by making side conversation and making me laugh. Once I was evaluated and spoke to Dr. Castillo he explained my options and how he would like to proceed. He explained my options and prescribed a heavy antibiotic and stronger pain medication because my infection was severe. After a week of medication, I was scheduled for an extraction and the staff continued to provide the best customer service. The front office kept me calm and the nurse checked on me regularly as I took a sedative for the anxiety. Although I don't remember much of the procedure, the healing process has been easy. I had minimal bleeding, minor pain, and almost back to normal 2 days later. I will continue to visit Dr. Castillo and his staff! I feel so much better about dental visits.

Dr. Zacarias is hands down the greatest dentist I have ever had. The moment you walk in, his staff…read moremakes you feel welcomed and absolutely wonderful. Dr. Zacarias is very professional, kind, gentle, very methodical in his work and every single minute you can tell he is in good spirits doing the best to get an extraordinary job. I am very comfortable I am able to trust him every time I have to visit him. I definitely recommend him as as always going above and beyond. Thank you so much! Pamela Montemayor

Not trying to sound cliche or commercial, I honestly do not even have adequate words for the…read moreexperience that we had with Dr. Zacarias and the entire dental staff. My 4 year old daughter had her first visit and it was a magnificent experience for both of us. I was referred to Dr. Zacarias... I was hoping for the best, but I was still anxious and skeptical. Within moments of meeting Dr. Zacarias , I felt 2000% sure we were at the right place, that he would take care of her... THE RIGHT WAY. I will never take my child to another dentist. I truly feel so blessed to have been referred to him. He is absolutely wonderful, an angel. He will take care of your children. He will make sure they are healthy. He will take care of their teeth. He will make sure you trust him, that you understand everything he is doing. He walks you through everything. Sounds hard to believe, doesn't it?... but it is the truth. Thank you so very much, Dr. Zacarias, You are a blessing. I cannot say it enough - THANK YOU!!

I moved from San Antonio and went to Dr. Baker for the first time for a yearly dental cleaning and…read morex-rays with dental evaluation that I have to say was very thorough. Dr. Baker explained everything I needed to have corrected which included to crowns on my back lower molars. I had the two crowns finished today and I could not be happier. Excellent dentist and friendly staff. The dental assistant had the most calming voice that helped me considerably, since dental procedures tend to make me nervous. I'm also always seen on time and the office promptly billed my insurance. If you want a dentist with years of experience, I highly recommend Dr. Baker.

I called my fellow community garden member when my front tooth snapped but had never before been to…read morehis office. His wife, daughters and professional, friendly staff made for a wonderful experience. And I'm beyond happy with Dr. Baker's work! Highly recommend.

They lied about me needing a cavity filled I found out I had no cavity by an other dentists . I…read morealso had a wrong crown put on very dishonest dentists don't recommend this place .

Good experience. Relaxed. Waiting room is really nice and the staff is also chill and friendly.read more

My beautiful smile is maintained by the wonderful Dr. Baek, and knowledgeable hygienist, Noah. I…read moregot checked in quickly by the front desk staff, got my films taken, and then escorted to my room by Eric, where I was explained the type of cleaning I would get. Once my cleaning was completed, Dr. Baek came in, and did a filling for me. The entire time I felt at ease knowing exactly what was being done, and what I could expect. I cannot recommend Top Dental enough! They are also open on weekends, which is extremely convenient since I work during the week.

Dr. Baek, Noah and the entire Top Dental team is top notch. They care about their patients and use…read moremodern technology. As with most people, I was scared to go to the dentist, but the team at Top Dental me at ease, and Dr. Baek makes sure you are comfortable and does not like. If something is going to hurt he will tell you in advance.

Gave me braces and forced me to use a permanent retainer. He said people lose regular retainers. 10…read moreyears later I have to get braces again because the retainer was installed incorrectly and my teeth are just as crooked as before. I think he did this on purpose because I didn't agree with him wanting to pull good teeth. No dentist or orthodontist I've been to since has understood why he wanted to pull them.

Got my braces done here, I can not express how annoyed I am with this place... when they were…read moreremoving my braces FINALLY after nearly 2 years in the making and over $3,000 of my money spent, he was filing/smoothing down my teeth, and the last thing he did WITHOUT asking me first he filed down one of my central teeth to look significantly shorter than the other! "So they won't look too perfect" he said. I did NOT pay $3,000+ to have imperfect teeth, it angers me to this day that he did that without asking, I like the length of the tooth he didn't file down, I just can't comprehend why he would do that.

The staff, technician, and Ms Sturdivant went above and beyond to make my son feel comfortable…read moreafter a horrible vis it to kool smiles. My family and I greatly appreciate the service and treatment and I will be reffering friends and family. Thank you Ms S :)

I sent my son to this business years ago. Very pleased with their service. It took my son several…read moreyears for his teeth to finally come out. They were in no hurry to rush taking out his braces. I appreciate it. Great job. His teeth/smile is wonderful.

We have been waiting for almost 2 hours for a cleaning!!! This is unacceptable!! Never coming back!read more

I'm extremely disappointed with Brident, and after my most recent visit, I will not be bringing my…read moresecond child here as originally planned. I currently have one child in braces, and what used to take about 20 minutes somehow turned into a two-hour appointment this time. When I asked the front staff for an update, they responded with attitude and absolutely no effort to actually check what was going on. The front lobby staff are consistently rude, dismissive, and condescending. Every visit, I watch them talk down to clients, embarrass people about payments in front of the entire lobby, and accuse families of being behind--only to be proven wrong when the client shows screenshots of their payment. It seems like their system doesn't update fast, but instead of handling it respectfully, they immediately assume the worst and berate people. It's unprofessional and uncomfortable to witness. As for why my son's appointment took so long? They had to remove and reinstall four brackets because they "weren't aligned correctly." Having to redo multiple brackets less than a year into treatment doesn't sound normal. I don't understand why they don't communicate the procedure with the parents before they proceed on doing something like this. The removal was painful for my son, they pried the brackets off without dissolving the adhesive and then spent almost an hour drilling away leftover glue. It makes me question whether they even put them on correctly in the first place. Their prices might look a little cheaper upfront, but trust me--the lack of professionalism, rude staff, long wait times, and questionable quality of work make it absolutely not worth it. I'm taking my business elsewhere, and I recommend other parents think twice before choosing this place.