Amy greets You! Jaime treats ALWAYS WITH NO PAIN! They should have Pi that's how good they TRULY…read moreARE!!!

Thank you Dr. David Jones and team for taking the time to see me unexpectedly to re-attach my…read morecrown. It warmed my heart to come into your office early and see the staff smiling and laughing with each other. It was such a pleasant feeling to see a team so happy at the start of their day.

Please note this dentist office was previously run by a different dentist- so any high ratings are…read morefor the dentist that is no longer there. The office has been remodeled. Front reception now resembles the DMV. The patient areas are crowded, so you can hear everything going on with all the patients. At one point in my procedure the staff was talking to each other between the rooms about a diet plan. I needed a crown. The experience was extremely painful. At one point the dentist used a saw and plier like tool to break off the temporary crown and pry it off. I was very upset and started crying. The dentist looked and me and said "I don't understand why you are upset, I do this everyday." They were uncaring, rough and insensitive. Do NOT trust them with your dental care.

The experience we had does not even warrant a one star rating. It was a very disappointing visit,…read morethe female dentist was rude and attempted to coerce my husband into an unnecessary plan on teeth she claimed needed to be pulled without ever examing the teeth. Save yourself a trip and look elsewhere.

First set of dentures made in the air force. They were porcelain and lasted more than 23 years…read more Second set plastic lasted pretty good. Third set just done two weeks ago and already have lost a tooth. I will take it back for repair and hope it lasts. Now the office manager tells us that we will have to make appointment and wait a week to bring these new dentures in for repair. 5 days later... Took the teeth in and office looked much busier today. Once the dentist sees he has the tooth and denture and it is an easy repair she says I should not have just talked to the receptionist or office manager but insisted on seeing the dentist or just left the dentures and instructed the manager to give them to the dentist. In other words, it is my fault they didn't get done 5 days ago?

As a paying customer and someone that paid, I feel like people should be treated with more respect…read morethan dignity, even if they're in Pain or even if they don't have insurance or if they don't have the means to pay for all their stuff

Dr Rensch and his office are a scam, bait and switch. Told me 4000.00 then manipulated insurance so…read morehe could charge me 8000.00 out of network charge. He is an in-network provider. Very unprofessional, rude, won't send me my records Patients BEWARE!!!!

I have been seeing Dr. Rensch for a number of years and have been satisfied with the services…read moreprovided. Nothing above and beyond but adequate. Over the weekend I developed an abscess and called first thing Monday morning to see if I could get in that day or the next. I was losing my cobra dental insurance on Tuesday. The receptionist told me that he didn't have any openings so I explained to her my insurance situation and asked if he could squeeze me in as it would only take a few minutes to confirm an abscess and prescribe an antibiotic. Again she told me no. I told her thanks for nothing and hung up. I will be looking for a new dentist and will take my family with me. They just lost 4 patients!

New office for us as our dentist moved. They want to provide additional services and the reason…read morechanges each time we call. Bottom line is we dont trust them. We are looking for a new dentist after being with our dentist for a decade. And , beware, their estimates are way low. We thought they were getting the estimate through the insurance company but they aren't. We dont know where the estmate comes from but they estimated $750 for a procedure we had to pay $1,000 for after insurance paid their portion. Run away.

First of all, I am reviewing the dental hygienist and not the dentist. I have been seeing the same…read moredentist, Dr. Havelka for over 10 years and have had nothing but great experiences. Recently Dr. Havelka moved to a new dental office, New Image Dentistry. I went for my regular cleaning yesterday and let's just say it was the worst dental experience I have ever encountered. From the time I sat down in the chair until the dentist arrived was horrible. Caslyn the hygienist was rough, caused pain and soreness, was sloppy with the water hose, dismissive and very unfriendly. I was on the verge of tears when I left the office and informed the front desk staff to NOT ever have her work on me again. In all the years I have been seeing a dentist I have never once had such a traumatic experience. Caslyn's lack of patience, empathy and plain caring was enough to question if I should find a new dentist. I love Dr. Havelka and will stay with him, however if future visits are anything like this one, I'll be shopping for a new dental office. I am still sore the day after the terrible experience with the hygienist Caslyn.

This office is conveniently located off Broadway in Council Bluffs. Plenty of outdoor parking and…read moreeasy access into the office. Always pleasantly greeted in appointments seem to stay right on target- No exceptionally long waits! The dental care here is outstanding. From tooth cleaning to more complicated issues they are always able help or get you to the right person who will. Dr. Jackson has been super and even took calls on the weekend when I had an issue to offer guidance on next steps. I also love the fact that there never seems to be any complicated insurance issues. The admin team here is on top of paperwork and there's no surprises. Highly recommend this office and practice for any dental care. They are currently taking on new clients.

Everyone I dealt with from walking in the door until I left was so kind. They take time to get to…read moreknow patients and provide great care! So glad they were recommended to me!

Dr Cardenzana is the best! She is caring and kind and is super knowledgeable. Her team always makes…read moreyou feel welcome and comfortable, no matter what tooth issue you might have. I've been seeing her for years and wouldn't go anywhere else!

I have been going to Dr. Cardenzana of Bluffs Family Dentistry for a few years and have had a GREAT…read moreexperience! I recently had a situation where I had an absessed tooth and ultimately had to have it pulled. I now have a bridge that literally looks like a work of art. I can't tell that the "pontic" is not my natural tooth - they matched my tooth color, got everything ready for the final install and it really, really turned out great! The front desk staff are also licensed dental assistants - something I didn't know until just recently and they are very helpful and truly DO care. When I was in distress upon finding I couldn't save the tooth, they gave me some great information on bridges and implants and took the time to go over both options. During the processes of getting the tooth pulled, to the preparation for the bridge itself, and the final installation, they were right there to guide me every step of the way through it, and it they made very sure I was comfortable with my choice. The only real thing I had to overcome was the Novocaine shots during the process, but once I was able to get past those, it really and truly turned out well. Thank you to Dr. C and the staff of Bluffs Family Dentistry! I truly appreciate you folks!!!