I have used Tonik quite a few times now to repair broken screens on our phones and they also repaired an iPad which was not charging. They are always friendly, do a grand job and are great value for money. Would not hesitate in both recommending them and using them again (which with my 2 kids I suspect will be soon). Credit where credit is due. read more

My wife's Samsung Galaxy S2 was in a constant, but erratic, loop of turning itself on after being turned off or just showing the battery charge icon and unable to turn on. Tonik fixed it - Very good! BUT - Tonik claimed that they had found liquid in the phone and declined to guarantee the repair. THE PHONE HAD NEVER BEEN NEAR WATER, NOT EVEN TAKEN OUT IN THE RAIN. It was not possible that it was wet inside. - Very Bad, because the guarantee would only last 14 days, if treated for liquid! Customer service eventually agreed that it was not water inside but that it was the charging socket that needed fixing. I suspect my wife had tried, inexpertly, to insert the charging plug the wrong way up. Easily done. I agreed to the repair on the condition that the phone came with the "normal" 3 month guarantee but when the phone was returned, included on the invoice was "treated for liquid", which would negate the 90 day warranty. Also included on the £58.98 invoice. Reflowed PCB, replaced charging flex (No flex returned or included!) flashed software and resoldered damaged charging ic chip and components on motherboard. I'm glad that they have fixed it, but I don't think I will have them repair anything else if they adopt this two-faced untrustworthy approach to customer service, which left me feeling distinctly unhappy. The phone is still working after a week. read more

I have used Tonik on 2 occasions and have been very impressed with their service. They ran diagnostics whilst I waited, which gave me an honest appraisal of the likelihood of the issues with my equipment being fixed, and an estimate of the cost. The first item I took to them they couldn't fix, this was down to the original software installed not the Tonik teams experience. They had the tablet for nearly a week, attempted to source various drivers/software and didn't charge me anything! They sorted my netbook within 2 days and the charge was very reasonable. More important than their value for money service is their exemplary customer service. They kept me informed throughout, took the time to explain everything to me and ensured my equipment was ready when they said it would be. I would unreservedly recommend them to anyone needing a laptop/phone/tablet etc. repaired. Thanks guys. read more