We had a horrendous experience at Tony&Guy with my daughter's being turned a comical orange after three botched attempts of bleaching her hair. Marcus, who we had the original consultation with, 'forgot' to communicate to Ryan the stylist what needed to be done, resulting in my daughter's hair first being highlighted instead of full hair colour. Then when they realized the mistake, her hair was coloured but this time with the wrong colour. When they again realized their mistake, my daughter's hair was bleached for a third time and turned orange. In the 9 hours that my daughter sat there, Macus (co-owner) did not walk over even once to see what the problem was, despite assuring me that he will oversee the process. The absolute lack of attention, internal communication or respect for my daughter's hair and time shown through the entire process was shocking, as was the final result. After turning her hair orange, the salon refused to take any responsibility for the botched hair job, asking instead why my 19 year old did not stop Ryan from making the mistakes! I am asking for a refund and moving to consumer court. read more