I went into Toni Guys in Chelmsford yesterday lunchtime 16th October to purchase a set of GHD's. I asked the receptionist for a pair of wide ones like the ones on display on the shelf behind her . After having to repeat myself several times she then asked me, are they for you and I said no. Then she very insultingly said to me to go away and ask the person who they were for if they were what she wanted.!!!!!!!!!!!!!!!!!!!. I am 63 years old I did not appreciate being talked to like a 16 year old {who by the way should also be treated with respect} I know what I wanted to buy and if it hadn't been for the fact I didn't want to go to Bluewater to buy them I would have told her what to do with them.. Your receptionist needs a course in customer service...... very condescending. read more