Thank you for the reply. I saw Owner's reply and found out two things. 1. Owner's Lie. The owner said ' as explained during phone conversations ..' But truth is there was no explain, This is what exactly i asked 'did you charge 5.1 Qt for 6Qt price?' and the owner said "yes" that was it, no explain. after i heard only ' yes' with following silence, i said 'ok thank you' and hang up. 2. Owner should try to fine where the negative reviews are coming from, before complaining negative review accusing their business. Tom I am not here to accusing your business, i have my own business too. My parents love your shop, they went there for at least 7~8 years I feel bad for last few days after 1star review i left. this is wasting both of our time. This does not get us any profits. I actually came here to delete my review today. But instead here I am again wasting time, after reading your inaccurate reply. i used go oil change here and there, and i been one place charge 6Qt price for 5.4Qt. Some other place get me back the left over oils for next time. Some place use leftover for next customer and charge them for only 5Qt. they are all different. However you operates, its your business, but, charging 6Qt prices for little over 5Qt will keep accusing your business in long term, not the reviews. i wish i can come back and change rating anytime soon. read more

Tom's Auto - invoice - Auto Repair Near Me - Garden Grove, California

We both were loyal customers for over 20 years at former Kim's Auto. Kim's Auto had Smog check as well as autoshop. We always went there for repair, engine oil, and smog check. Finally changed the new ownership as Tom's Auto. But they don't do smog check. We went there after our brunch in HB and found the battery of my hubby's car was almost dying. We called AAA service and decided to check the battery and check engin light by specialist at Tom's Auto where the location was so close from Bella Terra mall. The new owner, Tommy checked the battery and he immediately told us we needed to replace the new battery, 7 years old and the alternator. Big surprise!! I couldn't believe I saw the familiar faces. I was so happy to meet the same mechanics we knew each other for years at Kim's Auto. We had to wait at least 3 hours until they replaced the new part, the battey. We decided to discover a new mall opened 5 years ago on Beach Blvd. We found a great mall called Rodeo 39. Looks like LBX hangar vibes. We really enjoyed drinking new great beers at PAVO craft brewery inside Rodeo 39. We could spend there without stress. We got back to Tom's about 3 hours later, two mechanics were still working on the alternator of a car. We waited for about 30 mins, everything was done. We checked w Tommy to make sure everything was good. This was the 1st visit since the ownership was changed. We were confident about the service. Thank you! Tommy and korean mechanic!! My hubby was finally relaxed. No more stress on Sat. We believe Tom's Auto is reliable and friendly w Great Service!!! We are happy about the new autoshop. read more

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I had battery issue so I called former Kim's auto, I mean Tom's Auto now after I found something was not right in my car. My wife and I always go to Kim's auto for over 20 years for the regular maintenance, smog check, and etc. Finally Kim retired this year, I was wondering about Tom's auto, a new ownership. I went there to check my car and met Tommy, a new owner, he checked the battery and told me to replace a new battery as well as alternator. My battery was way overdue about 7 years since Kim replaced. That is why I heard loud noise, shaky feeling and abs alert light on. I felt relaxed after I met Tommy, especially korean mechanic we've known for years at Kim's auto. Nothing changed except the new owner, the other mechanics were same. We waited for about 3 hours in Rodeo 39 near autoshop. We discovered a new brewery, other restaurants, and etc. Finally the car was ready to go. I double checked w Tommy to make sure everything. I feel no more stress after the parts were replaced. Thanks for the reliable and awesome service. Our 1st impression on visit was great. And I got some discount on bill. Thanks again. Happy Holidays!! read more

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I highly recommend Tom's Auto. Their prices are fair, the service is fast and straightforward, and they're very professional. I'll definitely be bringing my car back to have my exhaust installed in the future. read more

Tom's Auto - Auto Repair Near Me - Garden Grove, California

Highly recommend Tom's Auto! They're honest, very kind, and truly care about what's best for their customers and my truck. It's reassuring whenever I visit Tom. . Thank you for the great service! read more

Responsive and fast. Fairly priced and the service write is really knowledgeable. 10/10. Thanks Tommy!

New owner is doing farelly well. He has kept Jason on as the main mechanic. They give reliable quote and fix it without delay. I highly recommend this place read more

Expert knowledge in refurbishing cars. Tom is very personable and always willing to help out.

This place has saved my life in an emergency situation. I believe the crew were already busy but they really prioritized my situation. Don't usually leave comments but this was well deserved. read more

Buy tumbler from them off eBay and they squeak there ass off ,they was greased put in by a shop,i ask them to send me some more and i will send the other one back this is some bullshit,all the money i paid to get them put on and all the time I waited for them to come in, people please please don't buy shit from these people,they or sad read more

I've been coming here for all my car maintenance issues for many years. Mr. Kim has been doing this business for many many years and even earned a Yelp acknowledgment several years ago. His shop is small and very humble but the business is booming! He is a very honest person that won't scam you for unnecessary repairs. My uncle first introduced me to this place because they go to this huge church in Orange County together. He always took very good care of my car and I do not trust anyone else besides him. Since he is not close to where I live, it is hard for me to get an oil change. You have to take your car in by 6 AM. Otherwise you will be waiting for couple of hours. That is how busy it gets here so plan to drop off your vehicle early. His English is limited but enough to communicate. I give him 5 solid stars! read more

Last time I needed an oil change, I went to a different shop, but they didn't have the right type of oil for my car. I ended up having to visit a couple of other places, which was frustrating. This time, I called Tom's Auto to check if they had the correct oil. They didn't have it in stock, but Tom told me they could order it for me. Not only did they get it quickly. The whole process was smooth and efficient. It was a great experience. Fast, friendly, and reliable. Thank you Tom's team! read more

Tom and his crew are the absolute best. I very been taking my cars to him for a while now and Tom is fair, knowledge, FAST and efficient. He can work on most makes and knows the best and complete solution. I've referred many folks and ALL have been totally satisfied. You will be VERY pleased if you choose Tom's Auto in Garden Grove. read more

Amazing job, very professional business. He was upfront with the work that had to be repaired m, went above and beyond by thoroughly checking everything. My truck is running great. I appreciated him using his scanner to check which of my tires had a bad sensor and also diagnosed my ABS light and told me exactly what needed to be repaired and to take it to the person who worked on it. I value his honesty and didn't feel pressured to get anything I didn't need read more

Fast , friendly , reliable .. they got the job done in a timely manner , got my dad's car fixed in no time

Former owner Mr. Kim was excellent mechanic. Very knowledgeable and reliable and reasonable. Now a young man took over the shop . My impression was that he doesn't know much about cars. I had electric problems and he couldn't fix it after spending $550.00. Still same problem. I will definitely not go back and recommend other to reconsider.​ read more

Yes, you did it again Tom! This time it was on my 88 Camaro that you fixed. Great job as always and appreciate all the support.

Good mechanics! Fair pricing and honest. Jason is a really good mechanic! We've been going here for many years!

The right place to fix your car.. I have been here over 20 years You won't regret it read more

Genuinely kindhearted and affordable quality work! 2018 Ford F150 work truck was making rly weird sounds with the brakes and sometimes even when not braking. Took it in to the nearest body repair shop and they kept calling to add new repairs and replacements (including the air filter, of course) and in the end tried charging $1,400 for just the leaking strut in front and damaged shock needing replacements. Before moving forward, we wanted to get a second opinion and my mom used to come here all the time, so we tried it! Gave Kim's Auto a call and right away, it was already a different experience. He was very kind, asked specific questions and literally kept us posted throughout the repair process, texting photos and providing options of what we want done. In the end, the replacements/repairs was almost half of the original estimate the other shop gave and they did a perfect job - work truck been through hell but felt good as new leaving the lot! Thank you so much for your time and care and mostly, your honesty! We will def be coming back for all of our car needs : ) 5 stars from me! read more

지난 화요일에 이곳에서 불쾌하고 화나는 경우를 당했다. 이 곳은 평일이라도 오후에 가면 2~3시간은 기다려야 해서 아침 일찍 차량 3대를-아내와 딸과 함께-입고 시켰다. 아내의 차량이 먼저 서비스를 받게 되었다. 업주가 점검을 위해 후드를 열자 엔진룸에 지푸라기가 여기저기 널려 있었다. 그것을 본 아내는 지푸라기를 하나하나 집어서 바닥에 무심코 버렸는데 업주는 버럭 화를 내며 "버리지 마세욧!"라고 소리를 질렀다. 당황한 아내는 황급히 바닥에 주저앉아 지푸라기를 주워서 일어났다. 그런 아내에게 업주는 싸늘한 목소리로 "오늘은 작업 못합니다. 내일 다시 오세요" 라며 단호하게 말하는게 아닌가. 아내는 바닥서 주운 지푸라기를 두 손을 모아 들고 있으면서 눈시울을 붉히며 연신 죄송하다고 했는데도 업주는 막무가내다. 업주의 이런 행위에 울분이 터진 나는 바로 차를 빼서 나올 수 밖에 없었다. 아내를 비하하며 깔보는 이런 상황을 가장으로서 어떻게 참을 수 있겠나. 지난 18년간 우리 가족들의 차량을 맡겼던 곳에서 말로만 듣던 업주의 갑질을 겪고보니 참담하기 짝이 없다. 다시는 가고 싶지않다. '킴스 오토'의 리뷰를 보니 업주가 손님에게 모욕감을 준게 한 두번이 아닌듯... 손님이 넘쳐나서 건방머리가 없어진듯 싶다. 나도 내 사업을 해봤던 사람으로서 모든 상행위는 손님에게 서비스와 물품을 제공하여 거기에 상응하는 대가를 받는 것이라고 생각한다. 그러므로 손님을 제대로 대접하는 것이 중요하다. 왜냐하면 결국 손님은 기본적으로 사업장의 그 사람들(사장, 직원 등)을 '먹여 살리는' 존재이니까. '킴스 오토' 업주는 이 점 부디 명심하시길... read more

Mr. Kim is the nicest and fairest mechanic I've ever used. He clearly knows what he's doing, he's a master technician! I went to another place with my Volvo and they wanted to charge me $2900 for brakes, fuse outage, and oil change. He got it done for a fraction. He's the real deal. Fair, honest and great timely service. read more

An auto shop that I can trust! My parents have been coming here for a while now. Mr. Kim is an honest and hard working man and I'm thankful for this autoshop. Lexus dealership told me that I needed to change out my brake pad immediately. So I went to check with Kim's auto to see if that's true. Apparently I still have well over 6 months to use the brake pad before changing it out :) read more

DO NOT COME HERE!!! Just like all the other reviews said. The owner is rude and a real jerk. We came here because my mom's car unexpectedly broke down and this was the nearest place. While we had her car there we asked for an oil change and when I asked what kind of oil he was using (because her car required fully synthetic) he showed me some brand I never heard of. When I asked if he could use mobile one he got angry and asked me to never come back to his shop, which I will gladly oblige. I can't believe with that kind of service he is still even in business. read more

Very busy place. Owner does business in the old fashion way yet he does it effectively in his own way. Some customers don't like his style but I like him. I like him mainly because he is honest. read more

Mr. Kim is honest and does great work. He uses OEM Toyota parts. Very good value. I would recommend Kim's Auto for all your car repairs

My husband's side of the family has been going to Kim for over 20 years for all their car's needs. The owner, Kim is very honest and gives reasonable prices for excellent service. He'll show you the old car part that was replaced and his team is fast and efficient with their service. read more

NOTE: The business has moved! I edited the address but just in case you check it out before the YELP moderator verifies it. New address: 8507 Garden Grove Bl. Garden Grove, CA 92841 If you need an oil change, it doesn't take that long. I think usually it takes me 20 minutes. They are quite busy, but I'm guessing they're busy for a good reason. Whenever I go there for an oil change, they always check my car in detail. They moved to a much larger and nicer space so it's not "shady" but in a nice open area. read more

Dishonest with customer, nondisclosure information until everything had already been paid. If they know you don't know anything about car, they will pretend to oversell you parts that you thought you need but you actually don't. read more

I do some of my own repairs right at my own garage. But when I do have repairs that's out of my own capabilities, I come right here. I came here for brake repairs. I can do my own brakes, but I don't have a $7,000 rotor resurfacing machine so I come here. =) And next week I plan to come to get my suspension replaced. I've been coming to Kim's over the years (8 years) and all I can say is that from my own experience, he's trustworthy. Everyone wants a trustworthy mechanic. His knowledge of car repair is pretty extensive. If you describe a problem with the car, he pretty much knows the problem right there. But even as knowledgeable he is, he takes a look at the problem himself and confirms it after he comes from driving the car. As the other reviews stated, the newer building has a bigger waiting area than the previous location. Definitely not a old gas station. Waiting room and the office is not connected to the service building as the previous location, so it's not as loud as it was before. There's cold/hot water dispenser and the coffee is self-serve. A television and a computer connected to the internet and wireless internet is available for whoever is waiting for their car to be fixed. The restrooms here at this new location is much more cleaner than the previous location. The ladies' room, I don't know because I have no business in there. haha. I've talked to the workers here including Mr. Kim and they are all friendly. They like this place because their workspace got much larger than before. (A happy worker is a good worker right?). But they do say, with the amount of customers that come, the parking area can get a bit cramped. One thing you have to keep in mind, is that they get pretty busy! Bigger repairs obviously take longer than a simple oil change and adding to that, there are a lot of customers waiting. Great place. Trustworthy mechanics. =) One tip: If a place is busy, it usually means it's a trustworthy place. A repair shop's business indicates their trustworthiness and prices. If a place is initially busy because of their sales but their customer traffic dies in the long run, then it indicates couple things. The place is ripping people off and most likely making repairs that isn't needed. Customers aren't dumb. Some may be initially, but people usually catch on to what's going on. So like almost everything in life, "give a place time." So if a repair shop has been around for a very long time, and you see consistent amount of customers there, then I would say, the place is trustworthy. I don't know when this Kim's Auto was established, but I do see a consistency in the number of customers in the last 8 years I've been coming here. So that's a good sign right? =) read more

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My dad comes here all the time and idk why but I Took my car here for an oil pan replacement and came out with a broken throttle body. They tried to fix it but couldn't. The owner Kim or whoever he is is very unprofessional. Since he couldn't figure out how to fix it he gives me the machine and told me to play with it. I called my dad because I couldn't believe he told me to pretty much figure it out my self. Since then I haven't and will never come back to this place. Don't come ever come to this place overcharges but can't fix real mechanic problems! read more

Came in today late before closing and asked Mr Kim if can fix my AC, and said he can work with me till close. He did diagnostics to see what was going on, said there's air mixed in with the Freon. Released the air and recharged the Freon. His service is the best I've ever had, very honest and knows what they're doing. Highly recommend! read more

Short story: If possible I would give this place 0 stars. The owner doesn't appreciate regulars and does not treat customers properly. Long story: My parents have been regulars here for YEARS and recommended this place for a smog check. The owner (Korean guy with white hair) told me it will take about 30 minutes. Since my parents trust this place I asked him to let me know if there's anything else that needs to be fixed. Things that went wrong: 1. I ended up waiting for 5 hours. Every time I asked for an update on the wait time, he said "soon." After he said that 2 times (that was after waiting for 1 hour), I was getting impatient and asked "how long is soon" and he said "10 minutes." If an estimated time given was 30 minutes and it takes 1 hour, I totally understand because things can get busy. But how can a smog check and overall check take 5 hours? I had to cancel half my plans I had for that day. 2. Finally when he finished and I went up to pay, he told me he changed my oil and charged me for it. First of all, I asked him to CHECK if there's anything else that needs to be done to my car. If I needed an oil change, he should've told me first and asked if I wanted him to go ahead with it. Second of all, I felt so gypped by this guy because I had JUST gotten an oil change from another place like 2 or 3 weeks before. Him being a professional, he totally would've known that but he decided to change my oil again without my consent and charge me for it. I don't understand why I was kept waiting for 5 hours and was charged for an oil change I didn't need nor gave my permission for ESPECIALLY because my family members are regulars. But the only conclusion I could come to was that he was taking advantage of me because I was young and look like I don't know much about cars. I might not know about cars but I know that it doesn't take 5 hours to get an oil change and smog check! read more

I asked the guy one question, "when will it be done?" And the guy fucking kicked me out and said he doesnt work with customers who rushes him. Wtf?? I can't even ask when the job will be done? Horrible customer service. I would highly avoid this place. read more

came here to for an oil change and check up and he just tells you he's busy and to try again later

I highly recommend this place to get a smog check. The mechanic is very honest and friendly and the smog check is affordable too compared to other places I have been too. I came here yesterday around 2 pm and it was not crowded at all and I got the smog check done really fast. read more

Honest mechanic who doesn't up sell with very competitive prices. Mr. Kim is a great man who really provides great care for people and cars. I've gotten a lot of work done on many different cars, and this is the shop my entire family goes to now. Highly recommended for anything auto related (except body work, they don't do painting and stuff). I've done smog checks, brake changes, installing new lines, oil changes, fluid flushes, alternator, short shifter, and probably other stuff I can't remember. THanks Kim's auto for being the goto for my family, friends, and myself. read more

They have moved! Their new address is: 8507 Garden Grove Blvd. Garden Grove, CA 92841 I've been coming here for about 3 years consecutively and their service is great! The workers are really friendly and funny! They don't rip you off at all, you'll get the best prices! Also, if you have a problem with your car, they will run a free test to see what is up. Most of the time they use genuine parts or quality parts. They can't use genuine parts all the time if the parts are unavailable. One incident that I encountered: Other auto services told me to come every 15,000 miles for a transmission oil change, but Mr. Kim told me that it wasn't necessary and if he really wanted to charge me every 15,000 miles he could. However, being an honest man, he said I need to come in every 30,000 miles! (could depend on the car) Once you come here, you'll always come back! read more

I love this place!!! I have gone to many different auto repair shops before, but once I found this place I only come here. They provide great quality of service and offer best price!!! The owner and workers are super nice and kind, too. Since I'm student and have limited budget, I'm so glad I come here to receive the best service that I haven't ever gotten from any other place. read more

Oh man I desperately wanted to call this place my go to auto shop. My experience w/Mr. and Mrs. Kim were always great. They are very kind people with as big smiles as they have hearts! The prices for their services are more than fair and even if it's cutting close to closing time, they will still try to help you if they can so you're at least able to make it home safely. If the service you require is not something they can provide themselves, they are happy to make recommendations. My experience one Saturday morning, promptly at opening time (8am), was for an oil change and battery check. I explained why the I felt the battery needed to be checked, and was asked when the last time I replaced it was. He told me the battery should still be fine, and it was too early for it to be going bad. I insisted that he still have it checked and he agreed and told me it should be ready by 10am. I hadn't heard from the repair shop and I had time to spare so I ended up calling at 12pm. To find that the car was done about 10am but no one had called me to let me know. Upon picking my car I had asked if they were able to check my battery and was told yes, it was fine. 2 days later I ended up at Autozone after getting a jump start from a friend because my battery died. :( The second visit I went in because my engine light was on and Mr. Kim was kind enough to take me in late in the day, diagnose my car, refer me to someone and send me on my way safely and even told me what to do should the engine light turn on again. Since he was not able to do transmission work, and his referral was not open on the weekend, I ended up taking it to Ace Autotech down the road. Ace told me that whomever changed my oil, also overfilled my transmission fluid and a sensor was broken. :( I may try to return to Kim's Auto as the customer service and their good endeavors have won me over. I just hope there will be no more hiccups in the future. read more