great service, easy to find, well marked for entrance and exit. They did their job of hard selling a membership. I just wanted to try it once. I was disappointed (which is my bad) that they didn't have towels. They had a weird mat processing machine, but just a simple cheap towel like every other car wash. Hence, I digress, it was convenient and an overall pleasant, zippy experience. read more

After all the rain lately I went to get a car wash, was able to pull in with no wait. A quick whip down afterwards and my truck looked great. read more

All is good. The BATJEEP is CLEAN!! it's hard to keep it clean, but when it is she looks GREAT!! Come Check this place out. Good peeps here!! read more

Tommy's Express® Car Wash - The BATJEEP is clean!! Not a bad place to get a car wash. They even have things to clean your floor mats!! Good to go - Car Wash Near Me - Overland Park, Kansas

I have a monthly membership at Tommy and I love going to vacuum and wash my floor mats with their mat washing machine! The staff is always so friendly and helpful with anything I need! With a membership I get an air freshener when I go to the car wash and it smells so good! read more

I recently became a membership holder and I decided to take my work truck for a wash. I was denied because my truck has rust on the back ..... I've been to many places and that never happens. Awful service and rude workers. Do not recommend this location. read more

Very disappointed today. i purposely went before 1000 today so i would be sure and have a vacuum bay. Half the bays were closed and was flagged to leave right after the wash. When i put my window down to talk to attendant, asked if i could get a voucher to come back later to vacuum--i was told that it all depends on how busy they are this week--didn't give me a good answer and didn't offer me anything. read more

Sunny day means time to wash off the grime. This place is awesome and really clean. You can see the employees unclogging vacuums and emptying our trash bins. Highly efficient car wash even when it is crowded. I love that the vacuums have great suction power. You can purchase tiny towels for (I believe $3), but I like to bring my own microfiber cloths to sop up any water droplets read more

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It's a shame to pay $12 for a wash and be told you can't have wipes unless you are a member. My husband was here the other day and got wipes - Seems to depend on the cashier. This place used to be much better about customer service. read more

(Edited to add that I'm finally putting this review in now because they have started sending me spam emails and texts again, obviously I requested, as I would never go back there. If they damage your car, you'll almost certainly have to get a lawyer to get them to take care of it and they know you can't sue for court costs in KS, so assume most people won't waste the money on the lawyer and just go away.) I can't stand it when people leave hyperbolic reviews on yelp. In general, I typically either just assume they have something personal against the place or our unreasonable in their expectations. That said, if I could give a negative star review to anywhere I've ever been or establishment I have been a patron of, it would 100% be this specific Tommy's express. I had monthly memberships for both my wife and myself for over two years when I decided to take my brand new car there to get washed on the way home from work. A large truck in front of me clearly had a rock come off it and get stuck to one of the hanging pieces that swish back-and-forth. When going through the car wash the rock not only scratched the hood of my car, all the way over the top and onto the trunk lid, but actually hit in the front of the hood with enough force to dent the metal and go all the way through the clearcoat, the paint, and down to bare metal. This was a two month old BMW 850. I noticed the damage immediately, took timestamp pictures, and contacted the car wash. Initially, the manager working at the time, seemed very reasonable, and simply asked me to send them pictures of the damage. I had to recontact Them multiple times before I even got a response a few weeks later after sending the pictures. They wanted me to bring the car up for them to look at it again, again having me wait and recontact them multiple times before getting any response. Eventually, I was told that they reviewed the video of my arrival to the car wash and leaving the car wash and it was not present on arrival or departure. when I asked to be shown the video they told me someone would contact me so they could have me come up and watch it. Again, I received no contact back from them until I contacted them multiple more times. The damage was over $2000 to be fixed. I know these types of places carry insurance for this very purpose. I also understand that sometimes things happen that are not necessarily within the control of a business. All I was asking was for them to submit it to their insurance to get my brand new car fixed from what was something that was very clearly from their car wash. The pattern of the scratch over the hood, and all the way onto the trunk even followed the back and forth swishing pattern of the hanging pieces of fabric. I am sure they figured someone with a car that cost that much wouldn't be willing to go to the effort of continuing to push to get them to do the right thing. I'm not that person. It required me getting a lawyer which cost almost as much as getting the car fixed was going to cost to get them to even submit it to their insurance. I then had to deal with their insurance adjuster multiple more times before they finally gave me a check to pay for the damages. I would not recommend anybody use this car wash unless you want to have your car damaged. Additionally, if you are going to utilize it, I'd strongly recommend taking a full video of your car right before you pull into line and check very closely with timestamp videos as soon as you get out of the car wash. Since that time I've told everyone I know not to use them and had multiple people tell me they have also gotten their vehicle damaged there, though none as much as my car was. They never did give me access to the videos they claimed showed the car having no damage on departure and I'm sure finally agreed to settle because it was evident on the video and they knew it was going to be subject to discovery when I took them to court over it. This was March of 2020, so I suppose they could have changed ownership since then and have someone ethical owning it now, as it was pretty obvious the owner was making the decisions about trying to just keep ignoring me and lying about the videos, but this was the singular most unprofessional interaction I've ever had with a business in my life. See pics attached of the obvious damage. Note, the entire roof of my car was glass, so there wasn't scratch on the roof, but you can clearly see it up the hood and then on the trunk lid as well. read more

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Isaiah sets Tommy's above the rest! He was so friendly and even offered to wash my mats! Mark is also fantastic! normal this monthly places are all about just getting you in and out, but we will be members her a long time because of the excellent service and staff! read more

Boyfriend visited on Saturday January 28, 2024. He didn't have his truck bed completely cleaned out and was told he wasn't allowed to run through because it could damage the machines. Ashley was polite, concise and she communicated well. He understood why, and went and fixed the problem and still got his car washed. It's employees like her that keep us coming back to Tommy's and the quality wash we receive. read more

Love this car wash. I have the monthly subscription on 3 cars. A dream come true. People super nice.

Really enjoyed my car wash today. top notch service from zaee. best car wash in kansas and best sails associate!

Employees always happy to help and I've never had a bad experience here. I've live around the area so I've seen the progression of this car wash with seeing friends work in and out of this establishment aswell. As much as they might not like work the people(teenagers) they hire are always respectful and kind which is asking a lot! I think the way a establishment is ran is very important even if it's fine on its own. I appreciate their postive work atmosphere it's important thing! Anyways will be a customer for life I love you guys read more

Drove through Tommy's Car Wash. The tire shine equipment damaged my car. Filed an incident report, with the staff. (Something was amiss with the equipment, as the line was shut down with cars in the tunnel, while I was drying off my car.) Filed an incident report, with the staff. They've denied my claim. Think twice before rolling through. read more

This "enterprise" is a total rip off. They are new to Olathe KS and offer a free unlimited 30 day trial. Apparently when you sign up there is a "special" area you must go to to get the free offer. I signed up for the free offer but started getting charged. Apparently I didn't get to the "secret" page to sign up for the free one month package. Anyone in Olathe- go to waterway- cheaper and better carwash. read more

Is it possible to LOVE a car wash? OMG, I feel so shallow by loving this place but I was bowled over. I had to pick up a friend and her 2 children and I wanted my car to be sparkly clean. I do not live in this area and did not know much about the car wash situation in Johnson County. I only knew where I did not want to go and that is Waterways. I remember seeing this interesting looking building on a trip to town and decided to give it a try. WOW. Sure glad I did. There are many different lanes depending on which wash package you are getting and how you are paying. It certainly made the line quick and easy. I also purchased a Clean Car kit for $5.00 which was quite the bargain. It contained a rag, two window washing sheets, a car smell tree, and an Armor all wipe. Great bargain for $5.00. I purchased the top dollar wash and it was so easy. Nothing touches your car. Nothing except for soft, fluffy brushes. The car is on a conveyor belt thing and you just zip zip through. The best part is that my car looked better than it has ever looked. It was all shiny and show-room bright. One incredible perk is that they have FREE vacuums. Not only are they free but they are set up in a way that you do not have to move your car or re-park to get the hose to fit. You park between two hoses so you have one for drivers side and one for passengers side. These vacuums are not for wimps, either. The vacuums were very powerful. There was plenty of room to navigate and get your floor mats out. Perfect set up. If that weren't enough, a very nice attendant gave me a coupon for a free drink at the eCafe next door. What a treat! The only reason I did not give Tommy's 5 stars is that before I went here, I downloaded the IOS app. There was some glitch and I accidentally signed up for the $21 monthly package. Yes, it was my fault but the app was designed in such a way that it was not very clear what you were signing up for. I thought it was an app that you could pre-pay or pay with a bar code or something- like the Starbucks app. I did not realize when I gave them my credit card that I was actually signing up for a monthly membership. I emailed corporate but heard nothing back from them. When I went to this location, the attendant at the window was very nice and she and her manager fixed it for me. If they change the app, I will gladly give them the 5 stars. Squeaky clean, great service, free vacuums and coupons. Tommy's is the real deal. read more

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Everyday. Happy car is a clean car Oh $23.00 a month or only 77 cents a day for the basic. Great value. read more

READ this review. Local store in general is ok. BUT read this list 1. Watch how close they put your car behind another one! They bunch people up on busy days and if someone locks up their brakes you will be forced into their bumper and left with sorting it out with the other person as Tommy washes their hands. They might provide video 2. Pay attention to what you bought and what you are getting when you first go into the wash! MANY times the wash you get is less than what you paid for and you will need to let them know and go through again! 3. Corporate is BAD at resolving issues and JODY O head of client experience is less than helpful. 4. Watch out for the GIFT card specials read details carefully many times onsite refers to the brick and mortar and not their WEBSITE! Calls to upper management will not help and most of their VM does not work read more

Wanted to give a shout out to one of your employees named Kyla I believe. Literally ran out of the office when she saw I had my dog with me and gave her a treat. All employees have been exceptional and extremely helpful. read more

Waste of $20, could barely tell truck was washed and then get to vacuum your vehicle yourself

CAUTION: DO NOT GO HERE!!!! The hood of my brand new truck is scratched. It's about a 12" scratch that follows the pattern of the car wash brushes. The manager, Dave Miller, won't own-up to it. I cancelled my membership. I am going to Waterway. AVOID this place, NOW!!! read more

Tommy's Express® Car Wash - Car Wash Near Me - Overland Park, Kansas

I've been really happy with these guys and gals. The wash gets off nearly any Midwest winter grime and the vacuums always have great suction. I though I had sucked my debut card up into the vacuum and asked an employee for help. They were kind enough to go through the canister and locate the item that I sucked up from in between my seat and console. Their monthly plans are very reasonable. read more

I will NEVER use this carwash again. The manager Billy, was rude and condescending. If you like being treated poorly, then this would be the place. I will use one of the many other carwashes that don't treat people rudely and like a nuisance. Maybe try new management and I'd consider it but not until. Thanks for nothing. read more

After the last snow, my car had so much salt and grime that I couldn't see out of my window! I stopped by and the guy at the window was so nice, I ended up getting a month! 2 washes and it pays for itself. I love the conveyor belt. I've always been nervous about the other automatic car washes that would hurt my tires. This was quick and my car looked so clean! Free vacuums as well, but I didn't have time today. Excited this is here! read more

Absolutely horrible service! I would definitely not recommend to anyone due to bad customer service. I only had a concern about some oil stains of some sort I got on my car from the wash and instead of accommodating and seeking a solution she(Kelsey Coil-Location Manager) would rather argue and be a smart ass with me. If I could give them a zero for recommendation I would! I will drive further to go to another car wash, do it myself or never get one again than go back to Tommy's Express Car Wash! read more

Beware this car wash will not take any responsibility , they did not have an attendant spacing the vehicles out which resulted in the car behind me rear-ending me. I am furious as they will not take any responsibility for the claim because it is on private property. This is the second time this is happened, the exact same thing happened to my wife's car over a year ago. If I could give them a zero for recommendation I would staff is not accommodating and will argue rather than seek solutions. read more

Just got the basic $8 wash. It didn't touch the bugs on my bumper, and side view mirrors. I could have spent $3 at a manual wash and done better. read more

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I am from out of town and stopped by this place today. This is not the type of car wash I normally go to so there was a bit of confusion when I needed to put my car in neutral. My transmissions electronic and putting it in neutral can be tricky it takes just the right touch. Instead of the young lady being helpful her response "well I can't help you I don't drive a Mercedes!" Car was not that clean after a 15.00 wash. Normally I would have had them run it again but not with the attitude. read more

Drove into Tommy's car wash in March of 2019. The car wash was packed people were backed up to get in. My membership was the best one they had to offer. Because I paid by the month for the best Wash. when the car wash starts it sprays your car and then visit with cloth strips. When you get towards the end of the wash brushes pop up and do your wheels. As I exited the car wash there was no place to park to wipe it down because they were so busy and there were cars right behind me so I had to exit. I went straight home to my home which is 3.9 miles away open the door to my car got out and seeing the damage to my car. I got right back in the car called him at Tommy's car wars corporate and told them what happened that my car was damaged. They said bring it by Monday and they would look at it. I said no I'll bring it by right now. I was back at their place in less than 15 minutes. Then  the Man came out and looked at it and said what happened. I said something went wrong with your car wash and did this damage to my car. He took pictures of it and said someone would get a hold of you in a few days. The manager wasn't there. The manager Kelsey Coil met with me and said she had the film of my car and The car wash didn't do any damage. I told her I drove straight home and straight back. Within 15 minutes and I didn't damage it the car wash did. She said she had it on film that showed it coming out OK. I told her I always stop and wipe my mirrors but I couldn't that day because they were too busy and I went straight home and then I came straight back. She said it wasn't her problem and didn't try to find out what happened. I called corporate office of Tommy's car wars corporate and told them what happened. They said it's a franchise in the owners would have to solve the problem. I got a hold of the owners and met with them and they said the film cleared them because when it came out it didn't appear there was any damage. I looked up the film and ask him if the dates could be changed on the film because I went in there a lot and had my car wash a couple times a week. They didn't answer my question they just said they would never do that. When I looked at the film it was quite fuzzy you couldn't see up close and I ask him to blow it up so I could take a good look and they told me no they didn't have too. They didn't make any effort whatsoever to find out if it did the damage to my vehicle or not and said no they weren't paying anything to have it fixed. I didn't damage my car they did. The machine you can see spun on the side of the chrome as if it was a motor something hitting it over and over. The customer satisfaction  is non-existence because they don't care. read more

Tommy's Express® Car Wash - Tommy's Express did this - Car Wash Near Me - Overland Park, Kansas

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Staff was super kind and helpful. Lincoln, inside the car wash, was particularly nice and fun to chat with while waiting to go through- I love great customer service! I just got the basic wash to test it out since they're new in town- and it was a good, thorough wash that left my car gleaming. $6.59 with tax and no need to tip- good deal, and lower priced than other places nearby. Plus they have free do it yourself vacuums- love that! I'll be back fo sho. read more

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We have the Unlimited Membership and we love it! There usually isn't a wait to get into the car wash, and if there is we have our own designated lane and get priority over others in line. They offer free vacuums as well as microfiber towels once you are out of the wash, and we also can get free air fresheners. They have a mat washing station for your floormats as well. read more

**Wears the paint off your vehicle, management won't reply** After two years of membership my Escalade received wear marks on the painted window trim equally on both sides. My vehicle was five years old when I started taking it there and it's always garaged with yearly cut, buff, and sealant applied. I requested someone to look into it and was advised to stop by so a team member (I believe his name was Luke) could review the issue. I showed him the horizontal wear marks on the trim and how it was fairly even on both sides. I pointed out perhaps the most obvious indicator that the wash brush system wore the point off the trim is that I always fold my mirrors in during the wash cycle and the portion the trim behind the folded mirrors have perfect paint with no wear or brush marks. The employee took a few photos and advised me that his manager would review the photos and get back to me as he "deals with this a lot". I never heard back from anyone and submitted another ticket. No one has attempted to reach out for the past five months. My vehicle required $800 worth of parts plus installation to fix. I cancelled my membership and will never go back. read more

I like this place, it's convenient to roll through on my way home from work, and now they have a way to pause my subscription. This is handy as I don't want it year round. The young people who work there are pretty nice, and everything is clean and convenient read more

Went there on a busy Saturday afternoon, the line moved quickly. After the wash and vacuuming my car, I realized my car was still dirty. Luckily, they offer a satisfaction guarantee. I went back through the car wash. The second time my car wash much cleaner but my trunk still had visible dirt. There was also water that was left but overall looked much better! If I am in the area I would go there again. read more

I would love to give this place 5-stars because the facility is clean, the hours are convenient and the staff is nice. But, unfortunately, the cloth strips that drag over the car have left swirl marks on my dark colored paint. I'm hoping a good hand wax will help minimize them. If this place were touchless it would get a solid 5-stars. read more

Now this is my JAM! Love love love this place - who can't appreciate a monthly membership with unlimited washes? I simply can't live without it. Prices are a bit high but I do love the membership! Staff is always friendly and helpful... we certainly appreciate the free vacuums and trash services! read more

Terrible car wash!! I have a brand new black truck that had perfect paint. The brushes scratched the heck out my truck. I will never go back!! read more

Went for a car wash. Was told i could get free car washes for a month by upgrading to the most expensive wash and downloading their app. Downloaded the app and a guy said he entered a code to activate the free washes. Was charged $33. No thanks. Disputing the payment and won't be back. read more

Worst experience. Vacuums barely sucked anything. Kind of smelled like someone had cleaned vomit out of their car but when I moved to another stall it persisted. Save your $ read more