If I could put less than 1 I would. I had used Tollins several times in the past. I am putting my house on the market and had contacted Tollins as part of my get-the-house-ready for open house punch list. The woman I spoke with was great---although it took over three weeks to get an apt which pushed back our open house schedule---I decided to go with this vendor. I asked for an estimate---she told me that the guy would drive by and if I was home, he would speak with me directly or email the estimate. I was fine with that. I never got the estimate, but based on our conversation, I had no reason to expect that the estimate would be out of line from previous. I had no additional windows from the last visit and in fact, I had replaced/updated the windows to newer tilt in, easier to access no storm window version so if anything, it would be an easier job than previous. Today, with the open house scheduled for this weekend, The guys showed up. They were great, pleasant ect. But when I asked for how much to leave the check as I was leaving for work, I was floored with $800 plus.!!!!!! This is outrageous. I have 28 windows---updated windows except for a few (four) old version in the sunroom. The guy didn't even speak to me on the phone, but instead left his employee here at the house, to communicate his message. Very weak and very unprofessional. It left his employees in a very uncomfortable position. They then left. He only offered to reduce estimate by $50. I am reading the review that stated the large colonial plus chandeliers and screens etc for $425 and wondering what planet this guy was on. Why the inflated price----because he knows I am on a time crunch now-that he created? I would never---I don't care if they were the only company around---I will never use them for any services and I don't recommend anyone else do either. The manipulation and unprofessional behavior is ridiculous. I was polite and respectful to the guys that came. I am not a ranting lunatic, but this was so unreasonable I would go without than contribute to this business. read more