Crooks, scammers, and extremely outdated.
I knew the economy was bad, but I didn't know Toftrees would be running a side hustle on top of the $1500 rent they charge for a popcorn ceiling studio that requires maintenance to be in and out your apartment 372 times a year, but you know what else was $372? The attorney legal charges that appeared on my ledger after one late rent payment in the 2 years I've been a resident.
On 11/13/25, a $272.75 attorney legal fee, along with a $100 admin fee appeared on my ledger. On 11/17/25 I expressed to the office I had every intention on paying late rent, but would like documentation that an attorney was involved. I assumed this would be quickly sent over considering the case was filed since it appeared as a charge on my ledger 4 days prior. No, it wasn't. The case was filed after my phone call asking for proof of documentation meaning had I not reached out for proof of filing, I would've paid $372 in made up attorney fees.
I spoke on the phone with multiple people in the office to resolve this issue. Danielle, Julie, and assistant manager Leandra. Leandra forwarded me to Eric Ferguson, the Toftrees manager, where he said he doesn't consent on our conversation being recorded. I spoke with him in person, and he agreed to waive the $100 admin packet, I'm assuming because there was no proof of receipt, but would have to reach out to further management for the $272.75. Long story short, they didn't agree to waiving it even after proof the case wasn't filed until I told them to send proof but said I could use my $150 late fee waiver towards the total, Oh! Awesome! Let me use the late fee waiver I'm given towards your mistake, because that makes total sense.
Go anywhere else, not worth it.
Update as of 12/3/25: I got in contact with the Meaghan from the regional team and there is still no current proof of mailing receipt from 11/13, or any date prior to 11/17. It's taking so long because they don't have it. Conversation with her was extremely hostile as she spoke over me every time I spoke. I understand mailing could've occurred, but where is proof of mailing? Nowhere to be found, and attorney fees are still present. read more