I had my first visit today to TOC and I was overly impressed with everything about it. I…read moreunderstand no medical facility is perfect and unfortunately things don't always go as planned but that wasn't the case for me. The charming lady that helped me check in couldn't have been nicer or more helpful. The nice young lady that greeted me and took me back to the examination room, the x-ray tech was great, they all were very personable and knowledgeable. The facility is impressive and clean. I couldn't have asked for a Dr. any more knowledgeable or personable than Dr. Branham. I want to thank everyone at TOC for an awesome visit and helping me.

The Dr is amazing. However the casting group I seen they were very rude and they all seem very…read moreunfriendly and acted very unprofessional when I needed my cast replaced due to it being higher at the toe by 2 inches. Not very happy with my experience and do not recommend them at all. Go somewhere else if you want a good experience as a patient.

For over 15 years, I've endured chronic pain in my large toe joint despite consulting doctors and…read moresurgeons. Joint replacement and fusion offered uncertain success, while gel and steroid injections provided temporary relief. My primary care physician recommended Dr. Carlson for non-surgical treatment for osteoarthritis and joint pain. He praised Dr. Carlson's advancements in PRP, a treatment made from concentrated platelets derived from the patient's own blood. Skeptical but desperate for relief, I scheduled a consultation and felt hopeful for the first time. Dr. Carlson reviewed my scans and diagnosed my condition using ultrasound, and had confidence he could provide relief. He created a detailed treatment plan and explained everything to me. After three months and three rounds of injections, I've been relatively pain-free and now walk five miles every morning. If you're experiencing joint pain, mobility issues, arthritis, or any other injury, I highly recommend contacting Dr. Carlson. PRP is typically less costly, quicker recovery, and for me, offered a better outlook than surgery. I was pleased with everything from our initial meeting to the final treatment. Working with Dr. Carlson was extraordinary. He dedicated time to explain his treatment procedure, ensuring my comprehension and comfort throughout the process. The entire office staff exceeded expectations, particularly in the healthcare industry.

I love Dr Carlson and his staff. I have heard nothing but great things about his care. I'm in the…read moremidst of PRP and Prolotherapy injections. Fingers crossed!

I've had appointments for chronic issues and also been a work-in with a broken bone. The wait has…read morebeen brief, the Dr's and staff thorough and helpful. I would recommend them.

They tell me to show up at 9:30, got here at 9:20 to check in and be ready. 10:30 and nothing. When…read morefilling out their paperwork they ask tons of information they already know. It took me 30 minutes to fill out their paperwork of questions THEY have already asked. A few of them were "why are you coming in today" you literally just did surgery on my leg you know why I'm coming in. Horrible website to have to add medication too, ALL of which they prescribed. Horrible way to add pictures to their website for your insurance card and drivers license. Super laggy website, long wait times, not a place I'll be back to. I broke my leg on a Tuesday night, eventually Thursday afternoon they get me in to check me out. Tell me to come back Monday for surgery, call Monday they say yeah nevermind come by Thursday so we can look at it. Here it is Thursday and what a joke this place is

Knoxville Orthopaedic Clinic has a super team of doctors, nurses and administrations working…read moreovertime to provide my son with a healthy recovery from his injuries. The moment I called to setting up his doctor's appointment, to checking him in to see his orthopaedic was very professional. While we were waiting to be seen we really enjoyed to comfortable chairs, vending machines and the free wifi in the waiting area. The entire staff working at the Knoxville Orthopaedic Clinic was very kind to my 12-year-old son Rain. And doctor Curtis Gaylord MD is truly the best pediatric orthopaedic surgeon specialist on this planet. Doctor Gaylord is one of my son's favorite super hero, who can fix, mend, and repair any injuries or broken bones.

While training my newly rescued Boxer, I had an incident with him on the leash and was thrown to…read morethe pavement. I went to KOC walk in clinic by UT Medical Center. It was like a barn with standing room only. Mass chaos! The kiosk is right at the entry doors and many patients lack the skills necessary to check in. I was finally seen after more than an hour wait. I had several injuries but they only focused on my wrist??? I landed on my right arm/shoulder/hip/knee/ribs and only the wrist was of interest?? Had an X-ray but too swollen, got an arm brace and a follow up for today. KOC said they "don't do ribs", I believe my elbow is fractured along with my rib(s). I struggle to breathe or get comfortable, and have a weird bump past my elbow that is suspect of bone fragment. Today I go for my follow up. Appt. was at 9:10. I checked in at 9:03 because I completed all my paperwork and paid my co-pay online. I received the "you are checked in for your appt" notice and took a seat. At 10:10, after the lobby cleared and all new patients arrived, I asked when I could expect to be seen. I was told I was "next". At 10:40, when the lobby had almost cleared again, I went back to the desk and said I've been here an 1 1/12 and I am leaving. The worker, not apologetic for my ridiculous wait time; said "I'll let them know" in a very musical tone. LAST TIME AT KOC! I am a retired healthcare admin. This is absolutely the worst lack of respect for patients I've seen in some time. All I expected was for one, of the numerous, employees to say "I apologize for your wait" or something like that, I would have felt a bit more appreciated as a patient. But KOC's model in herding people by the droves and maximizing profits feels greasy and greedy. I agree physicians should have investment in their practice. But this seems to be an unsustainable model. No apologies, no care, so beware! Maybe they are experts, but they severely lack appreciation for their primary source of revenue, patients!! There are also orthopedic experts NOT affiliated with this practice that would truly appreciate you as a patient! Bonus, they can also provide top notch care.

Took my mom her for an MRI. The staff was nice, and my mom was comfortable during her test. The…read morewaiting room was nice and clean.

I really want to love this practice. I've had multiple joint issues treated here, including a…read moresuccessful ankle surgery in 2019, and at that time the care and follow-up access were excellent. Unfortunately, my more recent experiences have been extremely disappointing. Last year, while being treated for two broken pinkies, the X-ray manipulation was very painful and, in my opinion, premature. I now have permanently bent pinkies and deeply regret not declining those X-rays. Four weeks ago, I had foot surgery here. The surgery center's billing department was frustrating to work with and provided inconsistent information about what could and couldn't be billed together. On the day of surgery, patients were asked to arrive very early only to wait over an hour. After providing a urine sample, I was left standing in the hallway while staff walked past without assistance until I sought help myself. Most concerning is the lack of post-operative support. This past week I've experienced severe pain around the surgical screws and have been unable to reach a live person despite multiple messages. After paying over $10,000 for this procedure, the fact that I may need to go to the ER because I can't get a callback is unacceptable. Based on my recent experiences, I cannot recommend this practice.

Been using acupuncture half my life and when the dr is top of the list it's a great science. Found…read morewest Knoxville acupuncture online and needed help with serious facial pain. Before and after surgery. Help was very good before surgery, The pain was removed. After surgery the healing was increased and the opiate withdrawal was very well received. If I ever need again in Knoxville this Dr is going to be the first.

So called and they said they would contact my insurance to see what they covered. These people do…read morenot take insurance, but they didn't tell me that. Second they did not say that the initial consultation, and NOT with a doctor, was $85!! For what??? Will never go back. They are not upfront.

I received Physical Therapy on my shoulder after rotator cuff surgery. The office was very…read moreorganized making sure I had all my appointments. The staff worked very well together dedicated and knowledgeable about the recovery of my shoulder. I would highly recommend this office.

My name is Heather Beeler and I had a major accident on January 8,2020 here am almost nine months…read morelater eight hours of trama surgery two compound fracture ankle s compound fractured forearm a broken wrist an a knee cap broke into and one ankle collapsed causing my pt to not be able to begin until not quite three months ago, I was devastated and felt like I'd never get to walk again and I saw a few different therapist s an wanted someone I could relate too the staff there is amazing in every way possible and the director Jack Ballard stepped up to the plate, an has my back he promised he would stay with me every step of the way and he's been amazing after not walking for so long a wheelchair,two heavy boots,stiff knee brace and wrist brace in just a few months I'm out of the chair boots all the braces already from walker to a cane an starting to walk with out it it's been the best care u can dream of and I used to work at a pt place very large in our area an there's no comparison to the level of care you receive at drayer karns, one last thing to show how special they really are,if I need to be seen by someone else Jack make s sure I'm comfortable with it an we talk to the therapist together they're all amazing and he's been true to his word to get me through this and came in one day with the soul purpose of my treatment. They're amazing and I brag on them to everyone I know. Everyone in my life is amazed at the progress and level of care and everyone I know wouldn't hesitate to go there,I would recommend them to anyone it's ok to go through the pain when you can talk an be comfortable it makes the biggest difference in ur progress ,if u need therapy it's the place to go everyone's amazing and will do anything it takes above an beyond even any Dr I've ever seen. Thank you Drayer,all the staff and thank you Jack u gave me my hope and spirit back an I'm walking thank you from the bottom of my heart!

Maggie, John, Allison, Carson, Matt & Daisy were all great! Ali at the front desk was always…read morehelpful. The Hardin Valley location is professional and friendly. The facility is clean. My therapy went great and I sincerely appreciate everything they did for me.

If I could leave 1/2 a star, I would. They are nice enough, but employed VERY questionable…read moremethods of treatment and absolutely zero oversight when doing exercises. Other PTs have expressed shock and said 'they'd never do that!' They don't have ice and will send you bills long after you're gone. I wouldn't recommend this place to anyone.

Dr Johnson is outstanding! He quickly diagnosed my problem and provided clear treatment options. I…read morehad a full post op recovery. Highly recommend this wonderful man!!!

Exceptional caring, considerate and professional Dr.. He has given me back my joy for life, after…read moreexplaining my options, following protocol from physical therapy to injections to surgery, and providing excellent care. Takes the time to listen and will not do surgery unless it's the only option. Checked with several other Drs., who all agreed he was the best. Love this Dr. and would recommend him to family and friends. Awesome man.