You morons who are incompetent at doing your job. You wasted my time sitting in the waiting room…read morefor two hours to tell me you don't take CHP. Are you kidding me. Are you that idiotic you can't check the check-ins before making someone wait. You're trash.

Go to the Thomasville Road location very nice and friendly staff. The staff here is horrible. The…read morefront desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! I hope this gets fixed soon because customer service like this is not what I'm accustomed to with PF.:( Whitney Wells (Regional Director) if you see this the staff needs training in policy and customer service.

Kaitlyn, NP is knowledgeable, friendly and fast! As is entire staff at this location!…read more We've used them twice and outstanding care each time!

Turned me away because I have great insurance, CHP. They don't care about patients; money first,…read morenot patients. Terrible customer communication, horrible people. Worthless

Really, there were 4 people outside when I came in around 4:30pm…read more Finally, they got me in at 5:30 pm and I have been waiting for full 1 hour for the nurse practitioner to come. She finally came at 6:27!

All the good doctors and specialists quit and were replaced with foreign doctors…read more Member Services is a joke. The Website is close to useless. My primary care physician Dr Leonard Waldenberger retired or left and I was not notified until 10 days after the fact. My general Surgeon left. My Cardiologist Left. I was given 3 possible replacement doctors, only 3, for Internal Medicine. This was today. 5-26-2026

I set up an appointment for 12:20 to hopefully have a quick walk in to get some meds for a sinus…read moreinfection. I wasn't called back until nearly 2:30 and there was only 3 people in front of me. Not sure how this place stays open when they could have a slight sense of urgency to paying customers. Unfortunately, not a lot of options during the holiday season and it was a Sunday. The tech was friendly and even cracked some jokes to keep me happy. The PA was nice and knowledgeable. My appointment took less than 5 minutes after I was finally seen.

Don't waste time scheduling an appointment. It does nothing for you! They place you at the end of…read morethe line based on when you get there. If there were 10 walk-in's and you placed an appointment at noon, you will arrive a little before noon, be 11th in line and be seen sometime after 1:30 or 2:00 at best. The people that work there say it is really a paperwork pre check-in. Worthless!

My son walked-in since he was sick and the charged him $306.15 for being in the office for 15…read moreminutes....this place is a rip-off! Do NOT go to Patients First, they take advantage of young kids.

I developed an illness after spending time with grandchildren in Atlanta. Cold symptoms lingered…read moreon so I scheduled an appointment at the Mahan location. I did have to wait longer than expected but the wait and appointment was worthwhile. The receptionist, the nurse (Maiah) and the APRN (Jennifer) were all very prompt, professional, thorough and caring! The Mahan Team ruled out COVID, flu and strep. I am on my way to recovering based on their instructions and meds provided in detail. During the Christmas/New Year Season, they were present for their fellow Tallahassee Neighbor. Thank you!

I had a great first visit to this establishment. The front desk staff was super sweet and…read morewelcoming. I saw Dr. K, and he was phenomenal. You can tell he really cares about the patients with his thoroughness and frankness. I was called back quickly to get my vitals but waited a good bit before the Doctor came. Not terribly surprising. Overall my actual visit was quick, but I didn't feel rushed. I'll right my questions down next time, so I don't forget to ask anything.

I can't believe how rude and disrespectful. This office is in January 2024. I filled out a seven…read morepage application to be seen and he was accepting patients. In February I got an email that said they are reviewing my application that was in 2024 they have never come back to say come in don't come in or anything. I would never go to him now to be so overwhelmed, rude disrespectful. It's not the kind of doctor I ever wanna see

Every single time I see him or his PA, I get such great help. I recommend that you select him…read morebecause I'm on Medicare and there were literally no issues. Very grateful!

This is a very friendly office. Everything runs very smoothly over the last year due to their good…read morework. I had a major illness, diagnosed and solved.

They fell me with no respect for me being a patient, I am good enough for your practice to bill my…read moreinsurance for nothing, but being hung up on by your front desk staff is unacceptable.

I was hesitant to go to my appointment after reading the negative reviews but I am so glad I didn't…read morecancel. From start to finish the staff took care of me kindly and efficiently. Iyana at the front desk, checked me in early and was very kind and professional. Janay and Ryne were both helpful in my diagnosis and spoke to me not only professionally but like a human! I was there for about an hour, but I was taken back early and they ran 2 tests so it seems like an accurate timeline. I am self pay, they told me what I owed up front and what it included before ever being seen, they also helped me find the best pharmacy to get prescriptions for the cheapest price. Facilities were nice and clean! I'd recommend this location 100%!

Go to the Thomasville Road location very nice and friendly staff. The location here is horrible…read more The front desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! @Bill thank you! I'm sorry the location wouldn't allow me to update the office was on Bucklake and I also emailed the regional manger that was listed on the card. W.Wells

My own memories of Tallahassee Orthopedic Clinic go way back with injuries through the years. Today…read moreI brought my mother, and the team was wonderful, especially Dr. Cameron Stroughn. The care and kindness he showed my mother, who has advanced dementia, was much appreciated.

TOC BILLING DEPARTMENT Can't seem to get a bill right with…read moremy insurance company. Humana, if they don't like their reimbursement, they bill humana again.And again, therefore I get bills, months after surgery was finished in march of 2026. When I called the billing department today to complain about the girl at the desk, demanding that I pay a 20% coinsurance for a procedure that I have not even had yet or I could not be seen. I was forced to pay a random number forty three dollars and thirty five cents without even seeing the practitioner, which was a PA not a doctor. So today, I called to complain. Then, when I called the actual billing office about my surgery bills from March and wondering why I keep getting them? And they did not take into consideration the payment.I made the other day for$43.35 the woman named jackie M was so rude. Her tone was so disgusting. She talked over me every time I asked a question and she never did explain the bell or could not explain it because money was used for invoice. That just came out that I paid the other day at the desk for a cortisone injection!!! I'm sick and tired of dealing with these people.It's too bad, my surgeon practices there.