I stopped by Lake Conroe Smoke & Vape on my way to Waco, and it ended up being a great quick stop…read more The highlight of the visit was Larry. His energy was incredible--super cheerful, welcoming, and genuinely helpful. You can tell when someone actually enjoys their job, and Larry definitely gave that vibe. He made the whole experience easy and pleasant, even though I was just passing through. Sometimes the difference between an average shop and a memorable one is the people, and Larry absolutely made this stop memorable. If you're in the Lake Conroe area and need to pop into a smoke and vape shop, the customer service alone makes this place worth it. Would definitely stop again.

Been coming here on and off for 3 years now and have never had a problem with staff but always a…read moreproblem with the products. I spend a-lot of money in there every time and and the items barely last a week... 5 days ago I spent over $70 dollars and the items I purchased stopped working today. I went back to ask for help, and the owner was super rude. I was just trying to see if maybe I was doing something wrong and to get help with the items that stopped working, and she automatically accused me of being combative and told me she would not return it. This was my first encounter with the owner and I will NOT be going back there. I don't recommend anyone going either. You're better off going to the gas station down the road... (In her defense she gave me 50% off a new item that she said was "better quality" but her attitude was not great. Very condescending)

today I went into the store on fm1488 with my wife where I have been a customer and I'm in their…read moresystem .. they are usually out of our favorite vape so we where looking and asking questions about another flavor . my wife asked the fella could she read the back of the box ? he said I can't let you hold it , " the box , I have to hold it for you " this stupid move costed you 2 customers . you also have a lady working there that straight up hates to be there . I told the guy today I would never be back and I would happily go down the road 1/4 of a mile to vape galaxy even if it cost more, so we did ! they had lost Mary flavors that this place won't keep in stock . I gave this a single star because I always give people the benefit of a bad day Exept this was the 3rd and last time to be disrespected . I'm 58 years old and am choosing to call out companies that have shitty customer service . This is my first review I have ever made on any company . Please remove me from your system Regards Max .L

Ayaan did a 420 job! Keep up the good work! It was nice you meet you. Hope to see you soon.read more

By far my favorite smoke shop out of a sea of smoke shops to choose from! I frequent this specific…read morelocation for the lovely gentleman (and his lovely son) who operate this store! There are 3 or 4 other smoke shops that are substantially closer to my house but I choose to drive 15 minutes to and from this specific store because the owner is seriously that kind and a real gem of a person. Best customer service around from a genuine and compassionate human being!

always have what im looking for, and they always go above and beyond a normal smoke store. Clean,…read morealways so friendly. definitely my new go to store.

Signs says ope but no one inside or answering the door. I feel like this is a norm for this placeread more

Very neat, bright & cheery. Check out their BOGO selection. It's done pretty cool finds.read more

i purchased an elf bar disposable vape today. their policy has always been to open the vape and…read moretest it while you are there in front of them. And I did just that. it was a dud and didn't work at all. i tried to get a replacement and the girl working was new so she had to call her boss. after she got off the phone she said the policy i has changed and there was nothing they could do. What kind of service is that? i wasted $27 for a vape that doesn't work. so after several minutes of trying to get an exchange I was basically told to leave as nothing was going to change. so I left the defective garbage vape I had just purchased sitting on the counter and left empty handed feeling extremely disappointed. Vape city across the street does exchanges within 24 hours with receipt. I would go there. I won't ever be shopping at Kraft ape again.

I think the customer service is great. However I do think that the store could carry more flavors…read moreof juices. I've been to multiple locations, and this one in particular does not carry as much of a variety. The people that work there are great, very informative and are always respectful.

Amazing service and selection. This place always delivers without disappointing on product and…read morequality.

Great service and product selection always has something new 10-10 will come backread more

Great Vape and Hemp (Delta) selection enough to keep you stocked on what you like and entertained…read moreand satisfied if you ever want to branch out