I bought my mid-high end bike here in 2012. Last week I broke a small part (it happens), and as a result, I smashed up a bunch of the back end pretty badly. Rather than try to fix it myself, I brought it in for repairs.
The repair guy in the back was very helpful about explaining what needed to be fixed and why. For each damaged part, he gave me the option of replacing it entirely with the same part, replacing it with a more affordable option (and explained the performance difference), or of leaving the old part there (and explained what weakness it may cause if I did). He didn't pressure me to replace any unnecessary parts (I already had an idea of what I'd damaged), and he didn't try to upsell me to more expensive parts.
He also offered me an affordable option for labour (just the cost to swap the parts), or the option to pay a little more and get a tune-up and cleaning on the entire bike at the same time, with the installs included. I opted for the whole package, and he asked me follow-up questions about anywhere else I was noticing issues on the bike so they could get everything in one go.
They gave me a estimate for all the parts and service and told me they'd call if it was going to be any more expensive.
I checked the price of parts against online options and other stores, and found everything to be within a couple dollars of what I'd pay elsewhere.
Overall, good service, no sales pressure, and would recommend. read more
