I rented a 3 BR home through TNT because it was only 2 miles from the lot I purchased in Hassayampa to build a new custom home. The staff at TNT were always very courteous, responsive, and professional. All paperwork was legally sound. I had the rental for a year and 8 months. They helped me negotiate a 6 month lease and then a two month lease once my yearly lease ran out. They refunded 41% of my security deposit when I departed; which I thought was fair, given the wear and tear of nearly two years on the flooring, etc.. I don't think I could have done any better with a private landlord, because the arrangement would have been less predictable. read more

TNT - Rental from TNT - Property Management Near Me - Prescott, Arizona

Most inadequate company I've ever worked with & I've been a renter nationwide for 30 years! I just KNEW I should have passed when I saw all the awful reviews (few of the 5-star reviews are fake).Owner Dominique Higa has stayed in business because she lies. She preys on the less fortunate (average-to-low income). Higa has no sympathy or respect for Wounded Warrior tenants. She didn't hesitate to bully a mentally ill renter. Higa won't approve repairs if it works SOME of the time. Maintenance man smelled like 10 packs of cigarettes. She was so sweet up until she got us to sign. Sickening read more

As I write this review, I see many others with less than desirable posts. I rented a home in Prescott Valley for 1.5 yrs, while waiting for my new home to be built. On a positive note, the best contact there was Keneen, who manages the maintenance dept. Very kind, efficient, and when I needed things repaired or replaced she was on it. Now for the rest of the story: my move out experience was horrible. While I kept my end of the bargain by paying rent and utilities through the end of my contract, I had a chance to vacate the home 1 month earlier as my new home closed & was ready for occupancy. I informed TNT of all of this. As with every other dwelling I've lived in (either a rental or a home I've owned), I cleaned, swept, touched up paint, etc....and left the home in great condition. I was raised this way, as I suspect most people have been. However, TNT withheld over $600.00 of my deposit money, stating and implying that I had done no cleaning at all. I have always received all of my deposit money back in previous rental situations. While I was still an occupant they sent out copious paperwork, and also gave several references of house cleaning companies, IF the renter chose to use one of them. Since I've always done my own cleaning, I didn't need to use this service. What TNT neglected to say was that IF I didn't use one of their approved cleaning vendors, they would automatically assume the house wasn't cleaned, and then proceed to charge me(the renter) for 'cleaning' the home. I did choose to use my great window washer, & offered to provide the receipt for this work to TNT. They basically ignored the offer and claimed that there were dirty window tracks that 'they' had to attend to. RENTERS BEWARE if you do go through this company. This is NOT an ethical business. read more

We're do I even begin. This is the worst "rental company" I've ever been with. All they want is to screw you over & take your money. When I was pregnant with my son we were robbed at gun point. I emailed them saying how unsafe I am and sent them my police report form to prove I wasn't lying. We had gotten stitch's from being hit in the face multiple times with a deadly weapon. But What did they do? TNT told me if I left the unsafe home they would charge me triple of rent until my lease was up. Then I got a letter in the mail for being charge for them wanting to pull the police report themself even tho I sent it to them, because they said "It didn't make sense to them". While the man who assaulted my family is now in prison. & Yet TNT said we weren't honest with them because it was someone we "knew", which was not true . we had TO PAY THEM, for the same police report I sent them myself . I'm glad someone told me to keep copies of my emails sent to them because they will lie and say they have nothing. What a Joke, I can keep going on . This place is a SCAM. All the lady's are so disrespectful no wonder they have multiple problems with tenants. They had no consideration of me & my unborn son's safety at the time and all the trauma it has put me through. . - Angelia Simpson , Barbra boman , Keneen Price, Dominique V Higa, Mary Kelly, need to be held accountable for the lies they tell their tenants. I should of looked at ALL these Bad reviews before going through with them. No wonder this place is a 1 star rating. I was ALSO charged $250 for them to have some one drive by to "make sure we were moved out". WTF!? Even when I dropped all garage door remotes and keys off.Defiantly will be seeing them in court like previous tenants said before, just a messed up system they have . They over charge and do not give a crap what you're personally going through. Worst place ever . I'm sure they'll respond to this post but I have so much more to expose so I'll be ready. But like I said l SEE YALLin court. read more

We rented a condo with them and we were extremely disappointed! When they did our annual inspection, they said that the house was in excellent condition. But a few months after the inspection when our lease was over and we decided to move, they charged us outrageously! They charged us for removing a door mat that we left behind! The charge read "It took 5 minutes to remove and put the welcome mat in the garbage." Can you imagine this! They will use absolutely any excuse to not give you back your deposit while they already had charged us a non-refundable cleaning fee of $300.00. They charged us for cleaning the fireplace which we NEVER used. If we knew that this is how they carry their business, we would have used another rental agency. I would never recommend them to anyone I know. Do business with them at your own risk. read more

Biggest joke ever, gonna try and charge me 100+$ for move in maintenance and then didn't even repair or get any of the problems I had down addressed, then to go and charge the tenant and not the owner of the property for these repairs is ridiculous. So now for the rest of my lease won't be trying to contact maintenance for anything because they won't do it but then they'll say they did it and charge you for it. Rent from any other property management place in Prescott but them they are a joke read more

Probably the worst property management company in Arizona. The quality of their customer service is abysmal from the owner of the company to the receptionist. read more

UNETHICAL business practices - All of our deposit of $1200. was kept except for $88. It was an insult, since the property we rented in Stone-ridge Prescott Valley was not white glove move in. The security deposit is listed as refundable on the rental lease but at the time of move out was not. They claimed it took 15 hours to clean the property after we moved; however the property was very well maintained and looked better when we moved out than when we moved into it. I would not recommend TNT Property management since there are others in the area that I would hope would be an ethical choice. read more

We have worked with several other property managements in the area. We are trying to re-locate and none of the other companies have been helpful or willing to work with us. TNT was a breathe of fresh air. They have been nothing but nice and so helpful! Barbra has been understanding and willing to work with us. TNTs fees were higher then the others, but trust us when we say the customer service has been worth it. read more

This review is a little late considering I lived in one of their properties a couple years ago. I lived at a property for a year and a half and never paid rent late. I got an emotional support dog and had her paperwork and when they asked abo my dog I provided all paperwork (shot records, emotional support certificate) and they responded saying everything looked good. One month later I received a notice saying I had one month to vacate the apartment. They didn't give me a reason they just said the landlord wants to remove vats and is asking me to leave. So I left. I didn't deep clean the place and my old roommate left some personal belongings behind. Also the carpet by the front door was torn up. So figured they would take my 775 deposit. Not only did they take my deposit, they charged me and extra 1100 dollars. For a deep clean and new carpet in the living room they needed 1800 dollars? That's unreal. But of course people are forced to pay things like this or they cant rent anywhere else. Their properties look good but they will get you with the move out costs. read more

This is the worst property management company we have ever dealt with. Renters beware!!!! We were fortunate that we took loads of pictures moving in and kept it. We sent it to the company to show that the house was nasty upon moving in and had lots of damage. We took care of the house during our stay and cleaned it throughly when we moved out. They are unethical and flat out lie. They went to the extreme of accusing us of changing out light switches and said they are keeping more than half our deposit with that being part of it. After sending pictures with proof that they switches were nasty yellow when we moved in, they credit us for it. Before moving intake plenty of pictures, these crooks will use anything and everything to keep all of your deposit and not fix the issues they claim and charge the next renters for the same things. read more

The property management company at TNT or crooks. On my move out they are trying to charge me 1700.00 for replacing the carpet for 600 sq ft (nobody charges that much), they said weed clean up with broken glass in the backyard which was there from the previous tenant that I mentioned when I moved in, black marks on wall in garage which were already there, crack linoleum under the fridge which they installed when putting in the fridge they provided, kitchen light cover which was old and there when I got there, broken door hinge which again was like that upon move in. I took a ton of pictures when I moved in, and out so I have for court I will be going. They also put my house up for rent while I was still moving out and multiple cars stopping by bothering me. Im pretty sure im not the first tenant they are trying to take advantage of and won't be the last. I think a class action law suit is in order. Luckily I have a family member who is an attorney because im sure most people don't have the time or money to sue which they pray on. Stay away from this company! read more

TERRIBLE!! RIP OFF! NOT TRUSTABLE! DON'T RENT FROM THEM EVER!!! Their maintenance man is a liar and they charged us when we moved out for a bunch of stuff that we didn't do that was there from before. We left the property in great shape and they kept all almost all our $950 deposit. AWFUL!!!! Every person I talk to I would NEVER EVER recommend them!! Very sneaky and dishonest! read more

Never rent from this company. The entire staff is rude, unprofessional, and above all unethical. We rented a home for 2.5 years, aside from the questionable repairs done, time it took to even complete those repairs, them telling us that WE were responsible for cost of repairs, and the seemingly harassing nature of their other requests during that 2.5 years, none of that even compare to the most abhorrent way they treated us while we were trying to BUY the house we'd been renting. The DAY OF our original closing date they served us with a 5 day notice to pay rent. The closing date was pushed back after that, so we had to pay rent for that month. Then after all the months of escrow, and thousands of dollars paid into the home, eleven days after postponing the closing and collecting another month rent, they backed out of the sale to keep it a rental and served us a 30 day eviction. Not only did we lose the sale of our home but we lost our residence completely. We lost all the money put into escrow and we'll never get our deposit back. They have no regard for ethics or compassion. read more

HORRIFIC. These people will STEAL your money. They are unethical and unprofessional. I don't know how people like this stay in business. We rented from them and they decided to keep $500 of our $1000 deposit because supposedly we left the property dirty. NO! We actually hired a professional cleaner to clean the property after we moved out. It was spotless. These people should not get away with this. I am suing them. read more

I was sent my usual rent notice by TNT and it stated I owed $310.43 because it was the end of my old lease and my new one would began August 1. I paid the $310.43 on July 3rd. On July 10th I get a notice stating I'm behind $490.32, I immediately call the office to find out what's going on. Sarah at the office tells me that they TNT have a glitch in their system and I should've known that I owed more in my rent, that I can't live for free after my initial lease ends. I told her how was I supposed to know that they had a glitch in their system, I paid the amount listed and thought that my new lease amount would began August 1. She (Sarah) told me no, that I had to pay the other half and any late fees, I said late fees.... this is TNTs fault not mine, she told me again that I should've known. I wake up this morning and check my email and have a notice that I owe $500.32 and $10.00 in late fees. They had a GLITCH in their system and now I'm being made out to be the bad person. Don't trust this company they will try to get over on you! read more

STAY AWAY! We took excellent care of our rental house, paid rent on time, took care to treat them with respect and dignity, and we left the house spotless. They took more than half of our deposit saying we left a mess to be cleaned up. P.S. When we moved in the furnace filter was 3 inches thick with a blanket of dust, we were told the fella who tends to that would be coming, it took him 3 months! We exchanged the filter. I was later told that it was up to us to take care of that even though it was filthy when we moved in. I cleaned behind the stove and the broiler where it appears no human had gone before...The missing smoke alarms were never put up. There is more, find someone else. read more

Looking to rent a house from you, can you give me some properties please. Prescott Valley looking for a 4 bedroom house.

Terrible company. If you want to be ripped off for your deposit, by all means rent from them. Very dishonest, tried to charge us for things we did not do. We left the property in great shape & am fighting for our deposit. Couldn't say enough bad things about them. The house was infested with mice when we moved in, between the pest control people and me we caught 28 mice in the kitchen area. The garage flooded twice because they don't want to fix the retaining wall. Second time they would not even answer our calls for help. read more

Do not rent with them! They do not conduct business well and charge you for every thing (even things that weren't your fault). My story is to long to tell, but I will never give a good review. read more

I don't even think this company deserves 1 star. Not only are they completely unprofessional and treat you as if you're some bum of the streets, they will take your money! I am an honest, hardworking member of the community and took VERY good care of the house I was renting. Not only did they turn the house over in dirty condition, they charged almost $900 in cleaning and repairs! The house was left in better condition that it was when I moved in and despite my efforts to regain my deposit, they would not give me the time of day. IF you decide you want to use this HORRIBLE management company, be sure you keep VERY good records before moving in. Take photos and make VERY good notes on your move in checklist. This company is nothing more than a dirty, unprofessional company looking to rip off tenants and homeowners. DO NOT USE THEM!!!! read more

My Sister and I wanted to be closer to both of our jobs. We found a place that was perfect for the both of us. I went ahead and asked for them to fax a lease to me. We both filled it out and each paid for the application fee. They told us we needed a co-signer because we didn't have a renter history, so we asked our dad and we took time off of his job and we paid for his fee, When we got there and our dad was already there and they told us that we didn't need the co-signer after all. Which means we were out of that money, No surprise. Now a couple of year's down the line. The owner sold our building and when we got home we had a envelope with a letter taped to our door. The letter was addressed to our neighbor's below and they got ours, So I called them a left a message with no call back stating they were sorry. So glad that we have a new management company, They are a lot friendlier than TNT ever showed us in all the years we were there. They never treated us like tenants only a dollar sign. I will NEVER rent from TNT again and I tell everyone I can how they treat their tenants. read more